USAA Executive and Leadership Team

Mary Pawelek, the Chief Executive Officer & Chairman, Support & Director at USAA, directs the overarching strategic vision for the entire financial services organization. Overseeing the alignment of banking, insurance, and investment products, the Chief Executive Officer & Chairman, Support & Director ensures that all corporate initiatives remain focused on the specific requirements of the military community. This leadership role involves constant collaboration with the Board to maintain fiscal health and operational excellence across all domestic and international markets. By prioritizing digital accessibility and member-centric service models, Mary Pawelek drives the long-term growth trajectory of the firm. The Chief Executive Officer & Chairman, Support & Director maintains rigorous standards for compliance and service quality, ensuring that the organization continues to provide robust financial planning tools to military members and their families globally.

Kendall Palme, the Director, Business Strategy & Planning & Chief of Staff to the Chief Executive Officer at USAA, develops the strategic roadmaps that guide the organization's expansion in the financial services sector. Overseeing the synthesis of business intelligence, the Director, Business Strategy & Planning & Chief of Staff to the Chief Executive Officer ensures that all planning efforts directly support the unique financial requirements of military members. This role involves managing the interface between executive leadership and operational teams to facilitate rapid decision-making. By identifying emerging opportunities in the banking and insurance markets, Kendall Palme drives competitive advantage and sustainable growth. The Director, Business Strategy & Planning & Chief of Staff to the Chief Executive Officer monitors the implementation of strategic initiatives, ensuring that the company's digital platforms continue to provide high-value financial solutions to families across the United States and beyond.

Spencer Preston, the Summit Fellowship, Future Military Leader and Chief Executive Officer Chief of Staff at USAA, facilitates the development of leadership initiatives that bridge the gap between the company and the military community. Overseeing the integration of future-focused strategies, the Summit Fellowship, Future Military Leader and Chief Executive Officer Chief of Staff ensures that the organization's financial products remain relevant to the next generation of military members. This role involves managing strategic partnerships and internal programs that foster innovation in banking and insurance services. By aligning executive priorities with the unique needs of the military population, Spencer Preston drives the company's mission forward. The Summit Fellowship, Future Military Leader and Chief Executive Officer Chief of Staff coordinates with senior leadership to implement long-term planning goals, ensuring that the firm continues to provide comprehensive financial support to families throughout their service and beyond.

Timothy Riley, the Assistant Vice President & Business Architecture Fellow & Chief Financial Officer at USAA, manages the financial architecture and fiscal integrity of the organization. Overseeing the capital allocation and budgetary frameworks, the Assistant Vice President & Business Architecture Fellow & Chief Financial Officer ensures that the company maintains the necessary liquidity to support its extensive insurance and banking operations. This role involves designing scalable financial models that adapt to the evolving needs of the military community. By optimizing the cost structure and enhancing financial reporting accuracy, Timothy Riley drives the long-term economic stability of the firm. The Assistant Vice President & Business Architecture Fellow & Chief Financial Officer collaborates with other senior leaders to align financial performance with the company's mission, ensuring that all investment and planning products remain accessible and effective for members worldwide.

Benjamin Seamonds, the Chief Financial Officer, Future Leaders Program at USAA, manages the financial oversight and strategic development of the organization's leadership training initiatives. Overseeing the allocation of resources for talent development, the Chief Financial Officer, Future Leaders Program ensures that the company builds a pipeline of leaders capable of sustaining the firm's commitment to military families. This role involves analyzing the financial impact of training programs and optimizing investment in human capital. By aligning the financial goals of the leadership program with the broader corporate strategy, Benjamin Seamonds drives organizational excellence and long-term stability. The Chief Financial Officer, Future Leaders Program works with other senior executives to ensure that the company's financial health supports its mission of providing accessible banking, insurance, and investment products to the military community globally.

Allysa Turner, the Chief of Staff at USAA, manages the daily operational flow and executive communication channels within the corporate headquarters. Coordinating between various departments, the Chief of Staff facilitates the execution of high-level strategic projects that support the broader mission of providing financial services to military personnel. This role involves synthesizing complex data from banking and insurance divisions to provide actionable insights for senior leadership. By streamlining internal processes and optimizing resource allocation, Allysa Turner enhances the efficiency of the executive team. The Chief of Staff monitors the progress of key organizational goals, ensuring that all functional areas remain synchronized with the company's commitment to military families. Through proactive management of executive priorities, the Chief of Staff enables the organization to maintain its focus on delivering accessible financial solutions across diverse digital platforms.

Michelle Salomon, the Operational Planning Executive & Director & Chief of Staff at USAA, architects the long-term operational frameworks that support the company's diverse financial product portfolio. Overseeing the integration of planning initiatives across insurance and investment sectors, the Operational Planning Executive & Director & Chief of Staff ensures that internal systems scale effectively to meet the needs of a global military membership. This role involves analyzing market trends to refine service delivery models and improve member engagement through digital channels. By aligning departmental objectives with the overarching corporate strategy, Michelle Salomon drives operational consistency and efficiency. The Operational Planning Executive & Director & Chief of Staff coordinates with cross-functional teams to implement robust financial planning tools, ensuring that the organization remains a leader in the banking and finance industry while maintaining its core focus on military families.

Matt Shifrin, the Vice President & Chief of Staff at USAA, directs the administrative and strategic support functions that enable the executive team to execute the company's mission. Overseeing the coordination of high-priority projects, the Vice President & Chief of Staff ensures that the organization's banking and insurance divisions remain aligned with the needs of military families. This role involves managing complex internal communications and facilitating cross-departmental collaboration to drive operational efficiency. By monitoring the execution of key business objectives, Matt Shifrin supports the firm's commitment to providing accessible financial solutions. The Vice President & Chief of Staff works closely with other leaders to refine internal processes, ensuring that the company's digital platforms and financial services continue to deliver value to members across the globe while maintaining the highest standards of service excellence.

Yogini Biswas, the Chief Marketing Officer, Life Insurance Company at USAA, directs the brand strategy and market positioning for the organization's life insurance portfolio. Overseeing the development of targeted campaigns, the Chief Marketing Officer, Life Insurance Company ensures that military members and their families understand the value of the company's specialized financial protection products. This role involves analyzing consumer behavior and market trends to optimize digital outreach and member acquisition. By crafting messaging that resonates with the unique lifestyle of the military community, Yogini Biswas drives growth in the insurance division. The Chief Marketing Officer, Life Insurance Company collaborates with other C-suite leaders to ensure that marketing efforts are fully integrated with the company's broader financial planning and banking services, ultimately strengthening the organization's market presence and commitment to its members.

Lance Clayton, the Strategy Planning Enterprise Risk & Compliance Chief of Staff at USAA, directs the integration of risk management and compliance protocols into the company's strategic planning processes. Overseeing the identification and mitigation of operational risks, the Strategy Planning Enterprise Risk & Compliance Chief of Staff ensures that the organization's banking and insurance services remain secure and compliant with regulatory standards. This role involves coordinating with legal and operational teams to maintain the integrity of the company's financial products. By embedding risk awareness into the strategic framework, Lance Clayton drives the resilience of the firm. The Strategy Planning Enterprise Risk & Compliance Chief of Staff supports the executive team by providing critical insights into the regulatory landscape, ensuring that the company continues to serve military families with reliable and secure financial solutions across all digital platforms.