TTC Executive and Leadership Team

Mandeep Lali, the Chief Executive Officer at TTC, directs the overarching strategic vision for the largest public transit network in North America. Overseeing subway, streetcar, and bus operations, the Chief Executive Officer ensures the system meets the complex mobility requirements of the Greater Toronto Area. Mandeep Lali manages high-level interactions with the Board to secure funding for critical light rail expansion projects. By prioritizing operational efficiency and safety, the Chief Executive Officer maintains the integrity of the transit network. This leadership role involves balancing immediate service demands with long-term infrastructure goals. Through rigorous oversight of departmental performance, the Chief Executive Officer drives organizational growth and service reliability. Ultimately, Lali secures the future of regional transit by aligning daily operations with the mission of providing accessible, high-capacity transportation for all residents.

Frank Giustini, the Executive President Central Recreational Council at TTC, directs internal engagement programs and employee wellness initiatives. Overseeing the recreational activities for the transit workforce, the Executive President Central Recreational Council ensures a positive environment for staff across the Greater Toronto Area. Frank Giustini manages the resources and facilities dedicated to employee morale, which directly impacts the overall service quality of the transit network. By fostering community within the organization, the Executive President Central Recreational Council supports the retention of skilled transit personnel. This leadership role involves coordinating with the Chief People Officer to align recreational programming with broader corporate wellness goals. Through the management of internal events and social programs, the Executive President Central Recreational Council drives a culture of collaboration and mutual support. Ultimately, Giustini strengthens the internal fabric of the agency, contributing to the reliable delivery of public transit services.

Dhaksayan Shanmuganayagam, the Chief Information Officer at TTC, architects the digital infrastructure supporting the entire transit network. Managing complex data systems, the Chief Information Officer ensures seamless integration between subway signaling, bus tracking, and passenger information platforms. Dhaksayan Shanmuganayagam oversees the cybersecurity protocols protecting critical transit data across the Greater Toronto Area. By modernizing legacy software, the Chief Information Officer improves real-time service updates for millions of daily commuters. This leadership role involves collaborating with engineering teams to implement smart technology solutions that enhance operational efficiency. Through the deployment of advanced analytics, the Chief Information Officer optimizes fleet maintenance schedules and resource allocation. Ultimately, Shanmuganayagam drives the digital transformation of the transit system, ensuring technology remains a core pillar of the commitment to reliable, accessible public transportation.

Alice Smith, the Chief Marketing Officer, Acting at TTC, directs all public communication and brand engagement strategies for the transit network. Overseeing customer outreach initiatives, the Chief Marketing Officer, Acting ensures clear messaging regarding subway expansions and service adjustments across the Greater Toronto Area. Alice Smith manages the public perception of the transit system, highlighting the commitment to accessible transportation through Wheel-Trans and other specialized services. By analyzing passenger feedback, the Chief Marketing Officer, Acting develops campaigns that encourage ridership growth and community trust. This leadership role involves coordinating with operational departments to promote new light rail projects and service improvements. Through strategic brand positioning, the Chief Marketing Officer, Acting strengthens the connection between the transit agency and the public. Ultimately, Smith drives the narrative of regional mobility, ensuring the value of the transit system remains clear to every resident.

Gemma Piemontese, the Chief People Officer at TTC, directs human capital strategies for the thousands of employees operating the transit network. Overseeing talent acquisition and workforce development, the Chief People Officer ensures the organization maintains a skilled team capable of managing complex subway and bus operations. Gemma Piemontese manages labor relations and internal culture initiatives across the Greater Toronto Area. By implementing comprehensive training programs, the Chief People Officer supports the safety and professional growth of all transit staff. This leadership role involves collaborating with the executive team to align workforce capacity with the demands of light rail expansion. Through the optimization of recruitment and retention policies, the Chief People Officer drives organizational stability and operational excellence. Ultimately, Piemontese secures the human foundation of the transit system, ensuring the workforce remains prepared to meet the evolving needs of the region.