TTC Executive and Leadership Team

Mandeep Lali, the Chief Executive Officer at TTC, directs the overall strategic vision and operational execution for one of North America's largest public transit systems. Lali guides the organization's commitment to expanding subway and light rail networks, ensuring the TTC meets the evolving transportation demands of the Greater Toronto Area. This leadership role involves fostering innovation across all transit modes, including subways, streetcars, and buses, while also overseeing the specialized Wheel-Trans service for accessible transportation. By aligning departmental objectives with the company's mission, Mandeep Lali drives efficiency and service excellence throughout the extensive transit network. The Chief Executive Officer's purview encompasses long-term planning, stakeholder relations, and ensuring the financial health and operational integrity of the entire transit system.

Bruce Macgregor, the Deputy Chief Executive Officer at TTC, supports the Chief Executive Officer in executing the comprehensive strategic and operational mandates of the transit authority. Macgregor plays a crucial part in overseeing the day-to-day management of the vast public transportation network, ensuring seamless integration between different transit services like subways, streetcars, and buses. This executive's responsibilities extend to enhancing the efficiency of the Wheel-Trans accessible transportation service and contributing to the planning and implementation of major infrastructure projects, such as subway and light rail expansions. Bruce Macgregor collaborates closely with other senior leaders to drive service improvements and maintain the TTC's commitment to serving the Greater Toronto Area. The Deputy Chief Executive Officer's focus includes operational readiness and ensuring adherence to safety and service standards across all divisions.

Jim Teeple, the Deputy Chief Operating Officer at TTC, manages the intricate operational execution of the transit system's diverse services across the Greater Toronto Area. Teeple oversees the daily performance of subways, streetcars, and buses, ensuring reliable and efficient service delivery to millions of riders. This role is critical in coordinating the operational aspects of network expansion, including new subway lines and light rail extensions, and ensuring the seamless functioning of the Wheel-Trans accessible transportation service. Jim Teeple works to enhance operational efficiency, implement best practices in service management, and maintain high standards of safety and customer satisfaction. The Deputy Chief Operating Officer's focus includes optimizing resource allocation, managing operational budgets, and driving continuous improvement in service reliability and punctuality.

Frank Giustini, the Executive President Central Recreational Council at TTC, leads initiatives focused on community engagement and the development of recreational programs that complement the transit services offered within the Greater Toronto Area. Giustini's role involves fostering partnerships and overseeing programs that enhance the quality of life for residents, aligning with the TTC's broader mission of serving the community. This executive works to ensure that recreational activities are accessible and beneficial to a wide range of individuals, supporting the inclusive spirit of the transit system. Frank Giustini's leadership contributes to building stronger community ties and promoting the positive impact of public services. The Executive President Central Recreational Council's focus is on strategic planning for community-based initiatives and ensuring their effective implementation.

Dhaksayan Shanmuganayagam, the Chief Information Officer at TTC, architects and directs the technology strategy that underpins the operations of this major public transit system. Shanmuganayagam is responsible for all aspects of information technology, including infrastructure, cybersecurity, data management, and digital transformation initiatives that enhance rider experience and operational efficiency. This leadership position involves leveraging technology to support the expansion of subway and light rail services and to optimize the performance of buses and streetcars. Dhaksayan Shanmuganayagam ensures that the IT systems effectively support the specialized Wheel-Trans accessible transportation service and all administrative functions. The Chief Information Officer's strategic oversight guarantees the reliability and security of the TTC's digital assets, driving innovation in areas like real-time passenger information and operational analytics.

Alice Smith, the Chief Marketing Officer, Acting at TTC, leads the strategic development and execution of marketing initiatives designed to enhance rider engagement and promote the transit system's services throughout the Greater Toronto Area. Smith is responsible for crafting compelling communication strategies that highlight the TTC's commitment to expansion, including new subway and light rail projects, and the accessibility of services like Wheel-Trans. This role involves overseeing brand management, public relations, and digital marketing efforts to inform the public and attract ridership across all transit modes. Alice Smith collaborates with operational teams to ensure marketing messages accurately reflect service capabilities and future developments. The Acting Chief Marketing Officer's objective is to strengthen the TTC's public image and foster positive relationships with the community it serves.

Gemma Piemontese, the Chief People Officer at TTC, directs all human resources strategies and operations, focusing on cultivating a skilled and engaged workforce to support the transit system's extensive operations. Piemontese oversees talent acquisition, employee development, compensation and benefits, and labor relations, ensuring the TTC attracts and retains the talent necessary for managing subways, streetcars, buses, and specialized services like Wheel-Trans. This executive champions initiatives that foster a positive and inclusive workplace culture, crucial for the successful implementation of large-scale projects such as subway and light rail expansions. Gemma Piemontese works to align HR policies with the organization's strategic goals, ensuring employee well-being and professional growth. The Chief People Officer's leadership is vital for maintaining operational continuity and driving employee performance across the Greater Toronto Area.