TTC Executive and Leadership Team

Mandeep Lali, the Chief Executive Officer at TTC, directs the overarching strategic vision for one of North America's largest public transit networks. Overseeing the integration of subway, streetcar, and bus operations, the Chief Executive Officer ensures the system meets the evolving mobility requirements of the Greater Toronto Area. This leadership role involves managing complex capital expansion projects, including light rail development, to enhance regional connectivity. By aligning operational goals with public service mandates, Lali maintains high standards for safety and efficiency across the entire transit infrastructure. The Chief Executive Officer collaborates with municipal stakeholders to secure funding and support for long-term growth initiatives. Through rigorous oversight of daily performance metrics, Mandeep Lali drives the organization toward sustainable transit solutions that improve the daily commute for millions of residents while fostering a culture of operational excellence and public accountability.

Michael Roche, the Chief Financial Officer at TTC, manages the fiscal health and budgetary planning for the entire transit network. Overseeing capital allocation for subway and light rail expansion, the Chief Financial Officer ensures that financial resources align with the long-term infrastructure goals of the Greater Toronto Area. This role involves monitoring revenue streams from fare collection and government subsidies to maintain operational stability. By implementing robust financial controls, Roche optimizes cost structures across bus and streetcar divisions. The Chief Financial Officer coordinates with the Board to present transparent fiscal reports and long-range economic forecasts. Through strategic investment in modernizing transit assets, Michael Roche secures the necessary capital to support system-wide improvements. Ultimately, Roche balances the immediate needs of the public transit system with the fiscal responsibility required to sustain large-scale transportation projects for the region.

Frank Giustini, the Executive President Central Recreational Council at TTC, manages employee engagement programs and internal recreational initiatives. Overseeing the coordination of social and wellness activities, the Executive President Central Recreational Council ensures that staff members maintain a healthy work-life balance. This role involves organizing events that foster community and collaboration among the diverse workforce operating the transit network. By promoting internal wellness programs, Giustini supports the overall well-being of the personnel responsible for subway, bus, and streetcar services. The Executive President Central Recreational Council works to strengthen organizational culture, which indirectly improves service delivery and employee retention. Through the development of recreational opportunities, Frank Giustini creates a supportive environment that aligns with the broader mission of the organization. This leadership role focuses on the human element of the transit system, ensuring that the people behind the operations feel valued and connected to the company mission.

Dhaksayan Shanmuganayagam, the Chief Information Officer at TTC, architects the digital infrastructure supporting the transit network. Overseeing the implementation of advanced scheduling software and passenger information systems, the Chief Information Officer ensures seamless connectivity across subways, buses, and streetcars. This role involves securing the network against cyber threats while modernizing data analytics to improve service reliability for the Greater Toronto Area. By integrating smart technology into the Wheel-Trans service, Shanmuganayagam enhances accessibility for passengers requiring specialized transportation. The Chief Information Officer collaborates with operational teams to deploy real-time tracking tools that optimize fleet management and reduce commuter wait times. Through the continuous upgrade of digital platforms, Dhaksayan Shanmuganayagam drives innovation in transit technology. This leadership position remains vital for maintaining the technical backbone of the organization, ensuring that all digital systems support the broader mission of providing efficient and reliable public transportation.

Alice Smith, the Chief Marketing Officer, Acting at TTC, directs brand strategy and public engagement initiatives for the transit system. Overseeing communication campaigns, the Chief Marketing Officer, Acting ensures that riders remain informed about service changes, expansion projects, and accessibility options like Wheel-Trans. This role involves managing public perception and promoting the value of public transit to the diverse population of the Greater Toronto Area. By analyzing rider feedback and market trends, Smith develops outreach programs that encourage increased system usage. The Chief Marketing Officer, Acting coordinates with internal departments to ensure consistent messaging across all digital and physical touchpoints. Through targeted advertising and community partnerships, Alice Smith strengthens the connection between the transit network and the public. This leadership role focuses on building trust and transparency, ensuring that the organization effectively communicates its commitment to meeting the growing mobility needs of the region.

Gemma Piemontese, the Chief People Officer at TTC, leads human capital strategy and workforce development for the transit organization. Overseeing recruitment, training, and labor relations, the Chief People Officer ensures that the workforce possesses the skills necessary to operate complex subway, streetcar, and bus systems. This role involves fostering an inclusive workplace culture that supports the diverse needs of employees across the Greater Toronto Area. By implementing professional development programs, Piemontese enhances operational safety and service quality. The Chief People Officer collaborates with union representatives to maintain productive labor relations and ensure fair employment practices. Through the management of talent acquisition and retention strategies, Gemma Piemontese builds a resilient team capable of meeting the demands of a growing transit network. This leadership position remains essential for maintaining high morale and operational efficiency, directly impacting the quality of service provided to the public.