TTC Executive and Leadership Team

Mandeep Lali, the Chief Executive Officer at TTC, directs the overarching strategic vision for the largest public transit network in North America. Overseeing complex subway and light rail expansion projects, the Chief Executive Officer ensures alignment between long-term infrastructure goals and the immediate mobility requirements of the Greater Toronto Area. Mandeep Lali manages high-level stakeholder relationships, including government partners and municipal boards, to secure funding for critical system upgrades. By prioritizing operational efficiency and safety across all bus and streetcar divisions, the Chief Executive Officer maintains the integrity of the transit network. This leadership role involves constant evaluation of service delivery models to accommodate regional population growth. Through rigorous oversight of capital investments, the Chief Executive Officer drives the modernization of transit assets. Ultimately, Lali secures the future of public transportation by fostering a culture of innovation and accountability within the entire organization.

Jim Teeple, the Deputy Chief Operating Officer at TTC, manages the daily execution of transit services across the Greater Toronto Area. Overseeing the deployment of buses and streetcars, the Deputy Chief Operating Officer ensures that service frequency meets the high demands of urban commuters. Jim Teeple coordinates with maintenance teams to minimize downtime and maximize the availability of the transit fleet. By monitoring performance metrics, the Deputy Chief Operating Officer identifies bottlenecks in the network and implements immediate corrective actions to maintain schedule adherence. This leadership role involves managing large-scale operational logistics to support the expansion of light rail services. Through the optimization of route planning and resource allocation, the Deputy Chief Operating Officer drives operational excellence across all transit modes. Ultimately, Teeple maintains the reliability of the system by enforcing strict safety standards and operational protocols throughout the entire organization.

Frank Giustini, the Executive President Central Recreational Council at TTC, directs the internal community and wellness programs for the transit workforce. Overseeing the coordination of recreational activities, the Executive President Central Recreational Council ensures that employees have access to programs that promote physical and mental well-being. Frank Giustini manages the resources and facilities dedicated to staff engagement across the Greater Toronto Area. By organizing events and initiatives, the Executive President Central Recreational Council fosters a sense of camaraderie among the diverse teams operating the subway, bus, and streetcar networks. This leadership role involves collaborating with various departments to integrate wellness into the daily work environment. Through the promotion of healthy lifestyle choices, the Executive President Central Recreational Council drives improvements in employee morale and retention. Ultimately, Giustini supports the overall health of the organization by cultivating a positive and supportive internal culture for all transit personnel.

Dhaksayan Shanmuganayagam, the Chief Information Officer at TTC, architects the digital infrastructure supporting a massive urban transit network. Managing the integration of real-time tracking systems and passenger information platforms, the Chief Information Officer ensures seamless connectivity across subway and bus operations. Dhaksayan Shanmuganayagam oversees cybersecurity protocols to protect critical transit data and passenger privacy within the Greater Toronto Area. By implementing advanced data analytics, the Chief Information Officer optimizes fleet maintenance schedules and improves service reliability for millions of daily commuters. This leadership role requires close collaboration with operational departments to deploy technology that enhances the accessibility of the Wheel-Trans service. Through the modernization of digital ticketing and payment systems, the Chief Information Officer drives significant improvements in user experience. Ultimately, Shanmuganayagam transforms raw operational data into actionable insights that support the long-term expansion and efficiency of the entire transit system.

Alice Smith, the Chief Marketing Officer, Acting at TTC, directs the public communication and brand strategy for the regional transit network. Overseeing customer engagement initiatives, the Chief Marketing Officer, Acting ensures that passengers receive clear information regarding service changes and expansion projects. Alice Smith manages the promotion of transit accessibility programs, specifically focusing on the Wheel-Trans service for individuals requiring specialized transportation. By analyzing rider feedback and market trends, the Chief Marketing Officer, Acting develops campaigns that encourage public transit usage across the Greater Toronto Area. This leadership role involves coordinating with external agencies to maintain a positive public image during major infrastructure construction. Through the implementation of digital outreach strategies, the Chief Marketing Officer, Acting drives awareness of new transit options and service improvements. Ultimately, Smith strengthens the relationship between the transit system and the community by fostering transparent and consistent communication.

Gemma Piemontese, the Chief People Officer at TTC, architects the human capital strategy for a workforce operating one of North America's largest transit systems. Overseeing talent acquisition and professional development, the Chief People Officer ensures that the organization maintains a skilled team capable of managing complex subway and bus operations. Gemma Piemontese drives initiatives related to workplace safety, employee engagement, and labor relations within the Greater Toronto Area. By fostering an inclusive culture, the Chief People Officer supports the diverse needs of the staff responsible for delivering daily transit services. This leadership role involves aligning workforce planning with the long-term goals of light rail expansion and system modernization. Through the implementation of comprehensive training programs, the Chief People Officer ensures that all personnel adhere to the highest standards of service and safety. Ultimately, Piemontese builds a resilient organizational structure that supports the operational demands of the entire transit network.