TMNA Services Executive and Leadership Team

July, 2026

Leadership Overview

TMNA Services has 5 executives leading key functions including strategy, finance, technology, and information systems.

Driven by a commitment to operational excellence, TMNA Services provides essential services to property and casualty insurance companies across the United States, fostering efficiency and innovation within the sector.

Leadership Roles at TMNA Services

  • Deputy Chief Executive Officer - Koki Umeda
  • Chief Financial Officer, Executive VP & Treasurer - Karen Pauciello
  • Senior Vice President, and Chief Technology Officer - Steven Hanney
  • Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) - Holly Araki
  • Vice President and Deputy Chief Information Officer - Andrew Santacroce
  • Koki Umeda - Deputy Chief Executive Officer

    Koki Umeda, the Deputy Chief Executive Officer at TMNA Services, directs strategic initiatives and operational oversight for the organization. Umeda's leadership focuses on enhancing service delivery to property and casualty insurance clients throughout the United States. This role involves aligning departmental objectives with the company's overarching mission to provide critical support services. By fostering cross-functional collaboration, Koki Umeda ensures that TMNA Services maintains its competitive edge and adapts to evolving market demands. The Deputy Chief Executive Officer's responsibilities extend to driving efficiency improvements and exploring new avenues for growth within the insurance services sector. This executive's guidance is pivotal in shaping the company's future trajectory and reinforcing its position as a trusted partner.

    Karen Pauciello - Chief Financial Officer, Executive VP & Treasurer

    Karen Pauciello, the Chief Financial Officer, Executive VP & Treasurer at TMNA Services, manages all financial operations and fiscal strategy. Pauciello oversees budgeting, financial planning, and reporting, ensuring the company's financial health and stability. This executive's purview includes treasury functions, capital management, and investor relations, critical for supporting TMNA Services' operations across the United States. Karen Pauciello also plays a key role in evaluating investment opportunities and managing financial risks associated with providing services to property and casualty insurance companies. By maintaining rigorous financial controls and driving fiscal discipline, Pauciello supports the company's growth objectives and operational efficiency. The Chief Financial Officer, Executive VP & Treasurer's strategic financial insights are fundamental to the sustained success of TMNA Services.
    Karen Pauciello

    Steven Hanney - Senior Vice President, and Chief Technology Officer

    Steven Hanney, the Senior Vice President, and Chief Technology Officer at TMNA Services, architects and executes the company's technology vision and strategy. Hanney directs the development and implementation of innovative technological solutions that enhance service delivery to property and casualty insurance clients nationwide. This leadership position involves overseeing all aspects of IT infrastructure, software development, and cybersecurity to ensure robust and secure operations. Steven Hanney's focus is on leveraging cutting-edge technology to drive efficiency, improve client satisfaction, and maintain a competitive advantage in the insurance services market. The Senior Vice President, and Chief Technology Officer's expertise is crucial for adapting TMNA Services' technological capabilities to meet the dynamic needs of the industry and support the company's strategic growth initiatives.

    Holly Araki - Vice President and Deputy Chief Information Officer Insurance Company of Hawaii)

    Holly Araki, the Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) at TMNA Services, supports the strategic direction and execution of information technology initiatives. Araki's role focuses on enhancing the technological infrastructure and systems that underpin the company's services for property and casualty insurance providers across the United States. This executive contributes to the development and maintenance of IT policies and procedures, ensuring operational continuity and data integrity. Holly Araki's involvement is critical in aligning technology solutions with business objectives, thereby improving service efficiency and client support. The Vice President and Deputy Chief Information Officer Insurance Company of Hawaii)'s contributions are vital to maintaining TMNA Services' technological capabilities and supporting its mission within the insurance sector.

    Andrew Santacroce - Vice President and Deputy Chief Information Officer

    Andrew Santacroce, the Vice President and Deputy Chief Information Officer at TMNA Services, collaborates on the strategic planning and implementation of information technology systems. Santacroce's responsibilities include supporting the operational framework that delivers essential services to property and casualty insurance companies throughout the United States. This executive contributes to the oversight of IT operations, focusing on system reliability, security, and performance enhancement. Andrew Santacroce's efforts are directed towards ensuring that TMNA Services' technology infrastructure effectively supports business goals and client needs. The Vice President and Deputy Chief Information Officer's role is integral to maintaining the technological backbone of the company, facilitating innovation and operational excellence within the insurance services landscape.

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    Frequently Asked Questions Regarding TMNA Services Top Executives and Leadership Team

    Who leads TMNA Services?
    TMNA Services is led by Koki Umeda (Deputy Chief Executive Officer), along with executives such as Karen Pauciello (Chief Financial Officer, Executive VP & Treasurer) and Steven Hanney (Senior Vice President, and Chief Technology Officer).
    Who is part of TMNA Services’s executive team?
    The executive team of TMNA Services includes leaders such as Koki Umeda (Deputy Chief Executive Officer), Karen Pauciello (Chief Financial Officer, Executive VP & Treasurer), Steven Hanney (Senior Vice President, and Chief Technology Officer) and other senior executives.
    How many executives does TMNA Services have?
    TMNA Services has 5 executives leading key business areas.
    What roles are included in TMNA Services’s leadership team?
    The leadership team of TMNA Services includes roles such as Deputy Chief Executive Officer, Chief Financial Officer, Executive VP & Treasurer, Senior Vice President, and Chief Technology Officer, Vice President and Deputy Chief Information Officer Insurance Company of Hawaii), Vice President and Deputy Chief Information Officer.