TMNA Services Executive and Leadership Team

June, 2026

Leadership Overview

TMNA Services has 6 executives leading key functions including strategy, technology, finance, and operations.

Driven by a commitment to service excellence, TMNA Services empowers property and casualty insurance companies across the United States with specialized solutions, fostering efficiency and robust client partnerships.

Leadership Roles at TMNA Services

  • Deputy Chief Executive Officer - Koki Umeda
  • Chief Financial Officer, Executive VP & Treasurer - Karen Pauciello
  • President - David Rosier
  • Senior Vice President, and Chief Technology Officer - Steven Hanney
  • Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) - Holly Araki
  • Vice President and Deputy Chief Information Officer - Andrew Santacroce
  • Koki Umeda - Deputy Chief Executive Officer

    Koki Umeda, the Deputy Chief Executive Officer at TMNA Services, directs critical operational strategies and supports the President in steering the company's overall direction. This leadership position involves overseeing the execution of business plans and ensuring alignment with TMNA Services' mission to provide specialized services to property and casualty insurance companies. Umeda's focus centers on enhancing operational efficiency and driving strategic initiatives that bolster the company's market presence across the United States. The Deputy Chief Executive Officer role requires close collaboration with other senior leaders to achieve financial targets and maintain high service standards. Koki Umeda's contributions are vital to the company's sustained growth and its ability to adapt to evolving industry demands. This executive ensures seamless integration of departmental objectives with the broader corporate vision, solidifying TMNA Services' position as a key partner in the insurance sector.

    Karen Pauciello - Chief Financial Officer, Executive VP & Treasurer

    Karen Pauciello, the Chief Financial Officer, Executive VP & Treasurer at TMNA Services, directs the company's financial strategy, fiscal planning, and resource management. This executive oversees all financial operations, including accounting, budgeting, forecasting, and treasury functions, ensuring the fiscal health and stability of the organization. Pauciello's responsibilities extend to managing investor relations and securing capital to support TMNA Services' expansion and operational needs across the United States. The Chief Financial Officer's strategic insights are critical for guiding business decisions, optimizing profitability, and ensuring compliance with financial regulations within the property and casualty insurance sector. Karen Pauciello's leadership ensures robust financial controls and drives initiatives that enhance shareholder value and support long-term sustainable growth for TMNA Services.
    Karen Pauciello

    David Rosier - President

    David Rosier, the President at TMNA Services, leads the company's strategic vision and overall business operations, guiding its mission to serve property and casualty insurance companies across the United States. This executive is responsible for driving growth, fostering innovation, and ensuring the highest standards of service delivery. Rosier oversees key functional areas, working collaboratively with the executive team to achieve corporate objectives and enhance market position. The President's role involves cultivating strong client relationships and championing the company culture of excellence and integrity. David Rosier's leadership is instrumental in navigating the complexities of the insurance industry and positioning TMNA Services for continued success and expansion. This executive ensures strategic alignment across all departments, driving operational efficiency and client satisfaction.
    David Rosier

    Steven Hanney - Senior Vice President, and Chief Technology Officer

    Steven Hanney, the Senior Vice President, and Chief Technology Officer at TMNA Services, architects the company's technological vision and infrastructure. This role is pivotal in driving innovation and ensuring the robust delivery of services to property and casualty insurance clients nationwide. Hanney oversees all aspects of technology development, implementation, and maintenance, focusing on scalable solutions that enhance operational efficiency and data security. The Chief Technology Officer's responsibilities include managing the IT department, guiding digital transformation efforts, and evaluating emerging technologies to maintain a competitive edge. Steven Hanney's strategic leadership ensures that TMNA Services leverages cutting-edge technology to meet the complex needs of its clients. This executive champions technological advancements that support the company's growth objectives and reinforce its reputation for reliable, advanced service provision across the United States.

    Holly Araki - Vice President and Deputy Chief Information Officer Insurance Company of Hawaii)

    Holly Araki, the Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) at TMNA Services, spearheads critical information technology initiatives, particularly focusing on enhancing the digital capabilities for insurance operations. This executive's role involves supporting the Chief Information Officer in managing the company's technology landscape, ensuring systems are optimized for performance and security. Araki directs projects aimed at improving data management, system integration, and user experience for clients across the United States. The Vice President and Deputy Chief Information Officer's strategic input is crucial for aligning IT strategies with business objectives, particularly within the property and casualty insurance sector. Holly Araki's leadership ensures that technological solutions effectively support TMNA Services' service delivery and operational excellence. This executive drives the implementation of advanced IT frameworks that bolster efficiency and client satisfaction.

    Andrew Santacroce - Vice President and Deputy Chief Information Officer

    Andrew Santacroce, the Vice President and Deputy Chief Information Officer at TMNA Services, plays a key role in the strategic direction and execution of the company's information technology operations. This executive collaborates closely with the Chief Information Officer to oversee the development and implementation of robust IT systems that support TMNA Services' core business functions. Santacroce's responsibilities include managing technology infrastructure, ensuring data integrity, and driving cybersecurity measures to protect sensitive client information across the United States. The Vice President and Deputy Chief Information Officer's focus is on optimizing system performance and supporting digital transformation initiatives that enhance service delivery to property and casualty insurance companies. Andrew Santacroce's leadership ensures technological advancements align with the company's growth strategy and operational efficiency goals, reinforcing TMNA Services' commitment to innovation and client support.

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    Frequently Asked Questions Regarding TMNA Services Top Executives and Leadership Team

    Who leads TMNA Services?
    TMNA Services is led by Koki Umeda (Deputy Chief Executive Officer), along with executives such as Karen Pauciello (Chief Financial Officer, Executive VP & Treasurer) and David Rosier (President).
    Who is part of TMNA Services’s executive team?
    The executive team of TMNA Services includes leaders such as Koki Umeda (Deputy Chief Executive Officer), Karen Pauciello (Chief Financial Officer, Executive VP & Treasurer), David Rosier (President) and other senior executives.
    How many executives does TMNA Services have?
    TMNA Services has 6 executives leading key business areas.
    What roles are included in TMNA Services’s leadership team?
    The leadership team of TMNA Services includes roles such as Deputy Chief Executive Officer, Chief Financial Officer, Executive VP & Treasurer, President, Senior Vice President, and Chief Technology Officer, Vice President and Deputy Chief Information Officer Insurance Company of Hawaii).