TMNA Services Executive and Leadership Team

May, 2026

Leadership Overview

TMNA Services has 6 executives leading key functions including strategy, technology, finance, and operations.

Driven by a commitment to excellence, TMNA Services provides essential services to property and casualty insurance companies across the United States, focusing on enhancing operational efficiency and client satisfaction.

Leadership Roles at TMNA Services

  • Deputy Chief Executive Officer - Koki Umeda
  • Chief Financial Officer, Executive VP & Treasurer - Karen Pauciello
  • President - David Rosier
  • Senior Vice President, and Chief Technology Officer - Steven Hanney
  • Vice President and Deputy Chief Information Officer - Andrew Santacroce
  • Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) - Holly Araki
  • Koki Umeda - Deputy Chief Executive Officer

    Koki Umeda, the Deputy Chief Executive Officer at TMNA Services, directs critical operational strategies and supports the overall executive leadership in steering the company's trajectory. This role involves close collaboration with the President to ensure seamless execution of business objectives and alignment with TMNA Services' mission to support property and casualty insurance providers. Umeda's oversight extends to fostering key relationships with stakeholders and driving initiatives that enhance service delivery across the United States. The Deputy Chief Executive Officer ensures that all departmental functions operate with maximum efficiency, contributing directly to the company's reputation for reliability and expertise in the insurance services sector. Koki Umeda's leadership is pivotal in maintaining the high standards TMNA Services upholds.

    Karen Pauciello - Chief Financial Officer, Executive VP & Treasurer

    Karen Pauciello, the Chief Financial Officer, Executive VP & Treasurer at TMNA Services, directs all financial operations, fiscal planning, and treasury functions for the organization. This executive role encompasses managing budgets, financial reporting, and investment strategies to ensure the company's sustained financial health and growth across its service offerings to property and casualty insurance providers. Pauciello oversees capital allocation and risk management, providing critical financial insights that inform strategic decision-making. The Chief Financial Officer, Executive VP & Treasurer also plays a key part in securing funding and managing banking relationships, vital for supporting TMNA Services' expansion and operational stability throughout the United States. Karen Pauciello's financial acumen is fundamental to the company's operational integrity.
    Karen Pauciello

    David Rosier - President

    David Rosier, the President at TMNA Services, leads the company's strategic direction and overall business operations, guiding TMNA Services in its mission to provide essential services to property and casualty insurance companies nationwide. This executive position involves setting the vision for growth, fostering a culture of excellence, and ensuring the effective delivery of services across the United States. Rosier collaborates closely with the Deputy Chief Executive Officer and other senior leaders to drive operational efficiency and client satisfaction. The President oversees key initiatives aimed at strengthening market position and expanding service capabilities. David Rosier's leadership is instrumental in navigating the complexities of the insurance services industry and ensuring TMNA Services meets its strategic objectives.
    David Rosier

    Steven Hanney - Senior Vice President, and Chief Technology Officer

    Steven Hanney, the Senior Vice President, and Chief Technology Officer at TMNA Services, architects and executes the company's technological vision, ensuring robust and scalable IT infrastructure. This leadership position involves overseeing all aspects of technology development, implementation, and maintenance, directly supporting TMNA Services' operations for property and casualty insurance clients nationwide. Hanney drives innovation in digital solutions and data management, critical for enhancing service delivery and operational efficiency. The Chief Technology Officer collaborates with other executive leaders to integrate technology seamlessly into business processes, safeguarding data integrity and advancing the company's competitive edge. Steven Hanney's strategic direction ensures TMNA Services remains at the forefront of technological advancements within the insurance services industry.

    Andrew Santacroce - Vice President and Deputy Chief Information Officer

    Andrew Santacroce, the Vice President and Deputy Chief Information Officer at TMNA Services, supports the Chief Technology Officer in managing the company's information technology infrastructure and systems. This role focuses on the operational execution of IT strategies, ensuring the reliability and security of technology platforms that serve property and casualty insurance clients across the United States. Santacroce contributes to the development and implementation of IT policies and procedures, enhancing system performance and user support. The Vice President and Deputy Chief Information Officer works to streamline IT operations, driving efficiency and supporting the technological needs of TMNA Services' diverse client base. Andrew Santacroce's efforts are integral to maintaining a robust and responsive technological environment.

    Holly Araki - Vice President and Deputy Chief Information Officer Insurance Company of Hawaii)

    Holly Araki, the Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) at TMNA Services, provides specialized IT leadership, focusing on the technological needs and operational systems relevant to insurance entities. This position involves overseeing specific IT projects and initiatives, ensuring alignment with broader company technology strategies and compliance requirements. Araki contributes to the enhancement of IT services and infrastructure, supporting the delivery of specialized support to clients within the property and casualty insurance sector across the United States. The Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) collaborates with various departments to optimize technology utilization and drive operational improvements. Holly Araki's focused expertise strengthens TMNA Services' technological capabilities.

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    Frequently Asked Questions Regarding TMNA Services Top Executives and Leadership Team

    Who leads TMNA Services?
    TMNA Services is led by Koki Umeda (Deputy Chief Executive Officer), along with executives such as Karen Pauciello (Chief Financial Officer, Executive VP & Treasurer) and David Rosier (President).
    Who is part of TMNA Services’s executive team?
    The executive team of TMNA Services includes leaders such as Koki Umeda (Deputy Chief Executive Officer), Karen Pauciello (Chief Financial Officer, Executive VP & Treasurer), David Rosier (President) and other senior executives.
    How many executives does TMNA Services have?
    TMNA Services has 6 executives leading key business areas.
    What roles are included in TMNA Services’s leadership team?
    The leadership team of TMNA Services includes roles such as Deputy Chief Executive Officer, Chief Financial Officer, Executive VP & Treasurer, President, Senior Vice President, and Chief Technology Officer, Vice President and Deputy Chief Information Officer.