TMNA Services Executive and Leadership Team

July, 2026

Leadership Overview

TMNA Services has 5 executives leading key functions including strategy, finance, technology, and information systems.

Driven by a commitment to excellence, TMNA Services provides essential services to property and casualty insurance companies across the United States, focusing on operational efficiency and technological advancement.

Leadership Roles at TMNA Services

  • Deputy Chief Executive Officer - Koki Umeda
  • Chief Financial Officer, Executive VP & Treasurer - Karen Pauciello
  • Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) - Holly Araki
  • Senior Vice President, and Chief Technology Officer - Steven Hanney
  • Vice President and Deputy Chief Information Officer - Andrew Santacroce
  • Koki Umeda - Deputy Chief Executive Officer

    Koki Umeda, the Deputy Chief Executive Officer at TMNA Services, directs strategic initiatives and operational oversight for the organization. This leadership position involves guiding the company's overall direction and ensuring alignment with its mission to serve property and casualty insurance providers. Koki Umeda's responsibilities encompass fostering innovation and driving efficiency across all business units. The Deputy Chief Executive Officer works closely with other senior leaders to execute long-term growth strategies and maintain the company's competitive edge in the insurance services sector. This role is critical in translating corporate objectives into actionable plans that support TMNA Services' market position and client relationships. The focus remains on enhancing service delivery and operational excellence throughout the United States.

    Karen Pauciello - Chief Financial Officer, Executive VP & Treasurer

    Karen Pauciello, the Chief Financial Officer, Executive VP & Treasurer at TMNA Services, manages all financial operations and fiscal strategy. This executive role involves overseeing budgeting, financial planning, accounting, and treasury functions to ensure the company's financial health and stability. Karen Pauciello's oversight extends to managing capital structure, risk management, and investor relations, crucial for a company serving the property and casualty insurance market. The Chief Financial Officer, Executive VP & Treasurer ensures compliance with financial regulations and drives initiatives to optimize profitability and resource allocation. By maintaining robust financial controls and reporting, Karen Pauciello supports the company's strategic objectives and its ability to deliver value to clients across the United States. This leadership ensures sound financial stewardship for TMNA Services.
    Karen Pauciello

    Holly Araki - Vice President and Deputy Chief Information Officer Insurance Company of Hawaii)

    Holly Araki, the Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) at TMNA Services, spearheads critical information technology and systems management. This role focuses on enhancing the technological infrastructure that supports the company's service delivery to property and casualty insurance clients. Holly Araki's responsibilities include overseeing IT operations, cybersecurity measures, and the implementation of innovative technology solutions to improve efficiency and data security. The Vice President and Deputy Chief Information Officer Insurance Company of Hawaii) collaborates with other technology leaders to ensure IT systems are robust, scalable, and aligned with business goals. By driving technological advancements, Holly Araki contributes significantly to TMNA Services' operational capabilities and its ability to meet the evolving needs of the insurance industry across the United States. This leadership ensures the integrity and performance of vital IT assets.

    Steven Hanney - Senior Vice President, and Chief Technology Officer

    Steven Hanney, the Senior Vice President, and Chief Technology Officer at TMNA Services, architects and executes the company's technology vision and strategy. This pivotal role involves leading the development and deployment of cutting-edge technological solutions that enhance service offerings for property and casualty insurance providers. Steven Hanney's purview includes managing the technology roadmap, driving digital transformation initiatives, and ensuring the integration of advanced systems to support business growth. The Senior Vice President, and Chief Technology Officer fosters a culture of innovation within the technology department, guiding teams to deliver high-performance, secure, and scalable IT infrastructure. By championing technological excellence, Steven Hanney plays a crucial part in TMNA Services' ability to provide superior services and maintain a strong competitive position throughout the United States. This leadership ensures technological capabilities meet market demands.

    Andrew Santacroce - Vice President and Deputy Chief Information Officer

    Andrew Santacroce, the Vice President and Deputy Chief Information Officer at TMNA Services, supports the strategic direction and operational execution of the company's information technology functions. This executive position involves collaborating on IT infrastructure development, system enhancements, and ensuring the reliability and security of technology platforms used to serve property and casualty insurance clients. Andrew Santacroce's focus includes optimizing IT resource utilization and supporting digital initiatives that drive operational efficiency. The Vice President and Deputy Chief Information Officer works closely with the Chief Information Officer and other technology leaders to implement robust IT governance and best practices. By contributing to the technological framework, Andrew Santacroce aids TMNA Services in delivering consistent, high-quality services and maintaining operational integrity across its United States operations. This role reinforces the company's commitment to technological advancement.

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    Frequently Asked Questions Regarding TMNA Services Top Executives and Leadership Team

    Who leads TMNA Services?
    TMNA Services is led by Koki Umeda (Deputy Chief Executive Officer), along with executives such as Karen Pauciello (Chief Financial Officer, Executive VP & Treasurer) and Holly Araki (Vice President and Deputy Chief Information Officer Insurance Company of Hawaii)).
    Who is part of TMNA Services’s executive team?
    The executive team of TMNA Services includes leaders such as Koki Umeda (Deputy Chief Executive Officer), Karen Pauciello (Chief Financial Officer, Executive VP & Treasurer), Holly Araki (Vice President and Deputy Chief Information Officer Insurance Company of Hawaii)) and other senior executives.
    How many executives does TMNA Services have?
    TMNA Services has 5 executives leading key business areas.
    What roles are included in TMNA Services’s leadership team?
    The leadership team of TMNA Services includes roles such as Deputy Chief Executive Officer, Chief Financial Officer, Executive VP & Treasurer, Vice President and Deputy Chief Information Officer Insurance Company of Hawaii), Senior Vice President, and Chief Technology Officer, Vice President and Deputy Chief Information Officer.