The UPS Store Executive and Leadership Team

Drew Vatsan, the Chief Executive Officer at The UPS Store, directs the overarching strategic vision for the entire retail network. Vatsan architects long-term growth initiatives that expand the footprint of shipping, printing, and business service centers across the United States, Puerto Rico, and Canada. By aligning corporate objectives with the needs of independent franchisees, the Chief Executive Officer ensures operational consistency and brand excellence. Drew Vatsan monitors market trends to identify new revenue streams within the logistics sector, fostering innovation in service delivery. This leadership role involves constant collaboration with the board to optimize franchise performance and maintain competitive advantages. Through rigorous analysis of operational data, Vatsan drives efficiency across the organization. Ultimately, the Chief Executive Officer secures the financial health and market relevance of the brand, ensuring that every location provides high-value support to small business owners and individual consumers throughout the expansive North American market.

Yong Jung, the Chief Executive Officer & Owner at The UPS Store, manages the direct operational success of specific franchise units while contributing to the broader organizational strategy. Jung executes localized business plans that integrate retail shipping and printing services into the fabric of regional communities. As an owner-operator, the Chief Executive Officer & Owner maintains a granular focus on customer experience and service quality, ensuring that each interaction meets the high standards of the brand. Yong Jung coordinates with corporate leadership to implement new service offerings and technology upgrades that streamline logistics for local clients. This dual role requires balancing high-level strategic planning with the daily demands of retail management. By optimizing local supply chains and staffing models, Jung enhances profitability and operational resilience. The Chief Executive Officer & Owner consistently evaluates performance metrics to refine service delivery, ultimately strengthening the market position of the franchise within the competitive landscape of business services.

Greg Gagnon, the Chief Executive Officer - Human Potential Activator at The UPS Store, drives organizational culture and leadership development across the franchise network. Gagnon architects programs that enhance the capabilities of franchisees and staff, ensuring that human capital remains a core driver of business success. By focusing on the professional growth of the workforce, the Chief Executive Officer - Human Potential Activator improves service delivery and customer satisfaction levels. Greg Gagnon collaborates with other executive leaders to align talent management strategies with the company's mission of providing essential business services. This unique leadership role involves designing training frameworks that empower individuals to excel in the fast-paced logistics and printing environment. Through the implementation of performance-based initiatives, Gagnon fosters an environment of continuous improvement and operational excellence. Ultimately, the Chief Executive Officer - Human Potential Activator strengthens the brand by cultivating a highly skilled and motivated team capable of meeting the evolving needs of small businesses across the continent.

Michael Josephik, the Chief Financial Officer at The UPS Store, oversees the fiscal health and financial planning of the entire organization. Josephik architects robust financial strategies that support the expansion of retail shipping and business service centers. By managing capital allocation and budgeting processes, the Chief Financial Officer ensures that resources are directed toward high-impact growth areas. Michael Josephik monitors economic indicators and market shifts to mitigate financial risks, providing the board with critical insights for long-term planning. This leadership role involves maintaining rigorous oversight of revenue streams and operational costs to maximize profitability for the company and its franchisees. Through the development of sophisticated financial models, Josephik drives efficiency and transparency across all departments. The Chief Financial Officer collaborates with other executives to align fiscal policies with the company's strategic goals, ensuring that the organization remains financially agile and prepared to capitalize on new opportunities within the competitive logistics and printing industry.

Sarah Bittle, the President at The UPS Store, directs the day-to-day operations and strategic execution of the company's retail network. Bittle architects operational workflows that streamline shipping, postal, and printing services for a diverse customer base. By overseeing regional performance, the President ensures that all locations adhere to brand standards and service quality benchmarks. Sarah Bittle collaborates with the executive team to implement new business solutions that address the changing needs of small enterprises and individual consumers. This leadership role involves managing cross-functional teams to drive efficiency and improve the overall customer experience. Through the analysis of operational data, Bittle identifies opportunities for process optimization and service expansion. The President maintains a focus on scaling the business effectively, ensuring that the organization remains a leader in the retail logistics sector. By fostering strong relationships with franchisees, Bittle drives consistent growth and operational excellence across the entire North American footprint.

Peter Finch, the President & Owner at The UPS Store, manages the strategic direction and operational success of specific franchise operations. Finch executes business development plans that integrate essential shipping and printing services into local markets. As an owner-operator, the President & Owner maintains a direct connection to the customer base, ensuring that service delivery remains responsive and high-quality. Peter Finch coordinates with corporate leadership to adopt new technologies and service models that enhance the efficiency of the retail centers. This leadership role requires balancing high-level strategic oversight with the practical realities of managing a retail business. By optimizing local inventory and staffing, Finch drives profitability and operational stability. The President & Owner consistently evaluates performance metrics to refine service offerings, ensuring that the franchise remains a vital resource for local businesses. Through proactive management and a commitment to excellence, Finch strengthens the brand's presence and competitive standing within the regional market.

Eric Ladwig, the Co-Op President at The UPS Store, directs the collaborative efforts of franchise owners to achieve collective operational goals. Ladwig architects initiatives that leverage the combined strength of the network to improve purchasing power and service consistency. By facilitating communication between franchisees and corporate leadership, the Co-Op President ensures that the needs of individual locations are represented in the broader strategic planning. Eric Ladwig manages regional projects that enhance the visibility and effectiveness of the brand in local markets. This leadership role involves building consensus among diverse stakeholders to drive unified action on marketing and operational improvements. Through the coordination of shared resources, Ladwig optimizes the performance of the cooperative network. The Co-Op President monitors industry trends to provide actionable insights to members, fostering a culture of mutual support and growth. Ultimately, Ladwig strengthens the franchise system by ensuring that all participants benefit from the scale and resources of the organization.

Jessica Rosen, the President, Ups Sttas & Ups Ftz Zone Solutions at The UPS Store, directs specialized logistics and trade solutions for the organization. Rosen architects strategies that integrate foreign trade zone capabilities and advanced shipping solutions into the company's service portfolio. By focusing on complex logistics requirements, the President, Ups Sttas & Ups Ftz Zone Solutions enables the company to serve a broader range of enterprise clients. Jessica Rosen collaborates with other executive leaders to align these specialized services with the overall business model, ensuring seamless integration across the network. This leadership role involves navigating regulatory environments and optimizing supply chain processes to provide high-value solutions for international trade. Through the development of targeted service offerings, Rosen drives growth in the logistics sector. The President, Ups Sttas & Ups Ftz Zone Solutions monitors market demand to refine service delivery, ensuring that the company remains a preferred partner for businesses requiring sophisticated shipping and trade support.

Beverly Kington, the Bk Shipping Services President & Owner at The UPS Store, manages the operational and strategic success of specific shipping service centers. Kington executes business plans that prioritize efficient logistics and high-quality customer service for local clients. As an owner-operator, the Bk Shipping Services President & Owner maintains a focus on operational excellence, ensuring that every transaction meets the standards of the brand. Beverly Kington coordinates with corporate leadership to implement service improvements and technology upgrades that streamline operations. This leadership role involves balancing strategic planning with the daily management of retail shipping and printing services. By optimizing local workflows and customer engagement, Kington drives profitability and business growth. The Bk Shipping Services President & Owner consistently evaluates performance metrics to refine service delivery, ensuring that the franchise remains a reliable partner for local businesses and individuals. Through dedicated leadership, Kington strengthens the brand's reputation and market position within the regional logistics landscape.

Greg Kuntz, the President at The UPS Store, directs the strategic execution of operational initiatives across the retail network. Kuntz architects programs that enhance the efficiency of shipping, printing, and business services, ensuring that all locations provide a consistent customer experience. By overseeing regional performance, the President ensures that the organization meets its growth targets and maintains high service standards. Greg Kuntz collaborates with the executive team to implement new business solutions that address the evolving needs of the market. This leadership role involves managing cross-functional teams to drive operational excellence and improve service delivery. Through the analysis of performance data, Kuntz identifies opportunities for process optimization and service expansion. The President maintains a focus on scaling the business effectively, ensuring that the organization remains a leader in the retail logistics sector. By fostering strong relationships with franchisees, Kuntz drives consistent growth and operational success across the entire North American footprint.