The UPS Store Executive and Leadership Team

Drew Vatsan, the Chief Executive Officer at The UPS Store, directs the overarching corporate strategy for the entire franchise network. Vatsan architects long-term growth initiatives that expand the reach of retail shipping and printing services across the United States, Puerto Rico, and Canada. By aligning corporate objectives with the needs of independently owned locations, the Chief Executive Officer ensures consistent service quality and operational excellence. Drew Vatsan maintains rigorous oversight of the brand's market position, fostering innovation in business service offerings to meet evolving consumer demands. This leadership role involves constant collaboration with the board to optimize the franchise model for maximum profitability. Through strategic planning and resource allocation, Vatsan drives the company toward sustainable expansion. The Chief Executive Officer remains focused on strengthening the competitive advantage of the brand within the global logistics and retail services landscape.

Yong Jung, the Chief Executive Officer & Owner at The UPS Store, manages the direct operational success of specific franchise units. Jung executes localized business strategies that translate corporate standards into high-performing retail environments. By focusing on the day-to-day efficiency of shipping, postal, and printing services, the Chief Executive Officer & Owner optimizes local revenue streams and customer satisfaction metrics. Yong Jung implements tailored marketing and service protocols to capture regional market share effectively. This leadership role requires balancing corporate compliance with the unique requirements of individual store ownership. Through hands-on management of staff and inventory, Jung ensures that every service center delivers reliable solutions to the local community. The Chief Executive Officer & Owner maintains a sharp focus on cost control and service speed, directly impacting the financial health of the franchise location while upholding the reputation of the broader brand.

Wade Wadsworth, the President at The UPS Store, oversees the strategic execution of retail operations across the national network. Wadsworth directs the implementation of standardized business service protocols to ensure uniformity in shipping and printing quality. By coordinating with regional managers, the President monitors performance metrics and identifies opportunities for operational improvement. Wade Wadsworth architects initiatives that streamline supply chain logistics for franchise owners, reducing overhead and increasing service speed. This leadership role involves constant interaction with the executive team to refine the brand's value proposition in the competitive retail services market. Through data-driven decision-making, Wadsworth optimizes the customer experience at every touchpoint. The President remains dedicated to scaling the franchise model, ensuring that each location possesses the tools and support necessary to thrive within the broader North American logistics ecosystem.

Joshua Seitz, the President at The UPS Store, focuses on the technological integration and digital transformation of retail service centers. Seitz directs the deployment of advanced printing and shipping software to enhance operational efficiency across the franchise network. By modernizing the digital infrastructure, the President enables store owners to offer more sophisticated business solutions to their clients. Joshua Seitz architects partnerships with technology vendors to ensure that the brand remains at the forefront of retail logistics innovation. This leadership role requires close collaboration with corporate departments to align technical capabilities with long-term business goals. Through the implementation of scalable digital tools, Seitz drives improvements in transaction speed and service accuracy. The President maintains a strategic focus on future-proofing the franchise model, ensuring that every location leverages cutting-edge technology to maintain a competitive edge in the evolving business services industry.

Jane Kostiw, the President CA 855 Co-op Board at The UPS Store, leads the collaborative efforts of franchise owners within the designated cooperative region. Kostiw directs the communication and resource-sharing initiatives that strengthen the collective bargaining power of local stores. By facilitating board meetings and strategic discussions, the President CA 855 Co-op Board ensures that the interests of individual franchisees remain aligned with corporate objectives. Jane Kostiw architects regional marketing campaigns and operational support programs that address specific market challenges. This leadership role involves mediating between store owners and corporate leadership to resolve operational bottlenecks and promote best practices. Through the promotion of a unified regional strategy, Kostiw enhances the overall brand presence in the local market. The President CA 855 Co-op Board remains committed to fostering a supportive environment where every franchise owner can achieve consistent growth and operational success.

Dennis Abbott, the CoOp President at The UPS Store, manages the administrative and operational coordination of the franchise cooperative. Abbott directs the allocation of shared resources and marketing funds to maximize the impact of regional advertising efforts. By overseeing the governance of the cooperative, the CoOp President ensures that all members adhere to brand standards while pursuing local growth opportunities. Dennis Abbott architects programs that provide training and development for store staff, improving the quality of shipping and printing services. This leadership role requires balancing the diverse needs of multiple franchise owners with the overarching requirements of the corporate brand. Through effective communication and conflict resolution, Abbott maintains a cohesive and productive cooperative environment. The CoOp President remains focused on driving collective profitability and ensuring that the cooperative serves as a powerful engine for individual store success across the region.

Kathleen Endres, the President at The UPS Store, leads the development of specialized business service offerings for the franchise network. Endres directs the expansion of printing, document finishing, and professional mailing solutions to meet the needs of small business clients. By analyzing market trends and customer feedback, the President identifies new revenue streams that complement the core shipping business. Kathleen Endres architects product launch strategies that empower store owners to diversify their service portfolios effectively. This leadership role involves working with marketing and operations teams to ensure that new services are implemented with high quality and consistency. Through the strategic enhancement of the service menu, Endres drives increased customer loyalty and store traffic. The President remains dedicated to positioning the brand as a comprehensive business hub, providing essential support services that help small businesses grow and succeed in a competitive landscape.

Sarah Bittle, the President at The UPS Store, oversees the implementation of customer experience initiatives across the retail network. Bittle directs the development of service protocols that prioritize speed, accuracy, and professionalism in every customer interaction. By monitoring satisfaction scores and service quality audits, the President ensures that the brand maintains its reputation for excellence. Sarah Bittle architects training programs that equip store employees with the skills necessary to handle complex shipping and printing requests. This leadership role requires constant collaboration with regional managers to address service gaps and improve operational workflows. Through the refinement of the customer journey, Bittle drives repeat business and strengthens brand equity. The President remains focused on creating a seamless and reliable service experience, ensuring that every customer receives the highest level of support for their shipping and business needs.

Camille Harmouch, the Harmouch INC President at The UPS Store, manages the multi-unit operations of the franchise entity. Harmouch directs the strategic planning and financial oversight for all locations under the Harmouch INC umbrella. By optimizing labor management and inventory control, the Harmouch INC President ensures that each store operates at peak efficiency. Camille Harmouch architects growth strategies that leverage the brand's reputation to capture local market share in shipping and printing services. This leadership role involves managing a diverse team of store managers and ensuring consistent adherence to corporate operational standards. Through the implementation of rigorous performance tracking, Harmouch drives profitability and operational excellence across the entire portfolio. The Harmouch INC President remains committed to scaling the business while maintaining the high service standards expected by the brand, ensuring long-term success in the competitive retail logistics sector.

Greg Kuntz, the President at The UPS Store, leads the strategic initiatives related to supply chain and logistics optimization for the franchise network. Kuntz directs the procurement and distribution of essential shipping materials and retail supplies to ensure consistent availability across all locations. By streamlining the supply chain, the President reduces operational costs and improves the bottom line for franchise owners. Greg Kuntz architects partnerships with logistics providers to enhance the efficiency of the shipping and receiving processes. This leadership role involves working closely with the corporate team to align supply chain capabilities with the brand's growth objectives. Through the implementation of inventory management systems, Kuntz ensures that stores are well-equipped to handle high volumes of business. The President remains focused on building a resilient and responsive supply chain that supports the brand's commitment to reliable and timely service delivery.