The UPS Store Executive and Leadership Team

Ismail Dahir, the Chief Executive Officer at The UPS Store, directs the overarching strategic vision for the entire franchise network. By prioritizing operational excellence across retail shipping and business service centers, Dahir ensures consistent brand standards throughout the United States, Puerto Rico, and Canada. The Chief Executive Officer manages high-level relationships with corporate partners to expand market reach and improve service delivery efficiency. Through rigorous analysis of industry trends, Ismail Dahir optimizes the business model to support the success of thousands of independent franchisees. This leadership role involves constant evaluation of competitive positioning within the logistics sector. By fostering a culture of innovation and customer-centric service, the Chief Executive Officer drives long-term profitability and brand equity. Dahir maintains a focus on scaling infrastructure to meet the evolving demands of small business owners and individual consumers across diverse geographic regions.

Yong Jung, the Chief Executive Officer & Owner at The UPS Store, manages the direct financial performance and operational integrity of specific franchise locations. By overseeing daily retail operations, Jung ensures that printing, postal, and shipping services meet the high quality expectations of the local customer base. The Chief Executive Officer & Owner implements localized marketing strategies to increase foot traffic and revenue within the competitive retail landscape. Yong Jung coordinates with corporate leadership to align individual store performance with broader organizational goals. This role requires meticulous attention to inventory management, staff training, and customer satisfaction metrics. By optimizing the local service experience, the Chief Executive Officer & Owner strengthens the reputation of the brand within the community. Jung executes tactical adjustments to business processes to maximize efficiency and profitability, ensuring that every transaction reflects the core mission of providing reliable, professional business services to the public.

Greg Gagnon, the Chief Executive Officer - Human Potential Activator at The UPS Store, architects programs designed to elevate the performance and engagement of the franchise workforce. By focusing on leadership development and talent retention, Gagnon ensures that every service center maintains a high standard of professional excellence. The Chief Executive Officer - Human Potential Activator designs training initiatives that empower employees to deliver superior customer service in shipping and printing environments. Greg Gagnon collaborates with regional managers to identify skill gaps and implement solutions that drive operational productivity. This unique leadership role involves fostering a culture of continuous improvement and personal growth across the entire organization. By aligning individual potential with corporate objectives, the Chief Executive Officer - Human Potential Activator enhances the overall service quality provided to clients. Gagnon monitors performance data to refine development strategies, ensuring that the human capital within the network remains a primary competitive advantage in the logistics industry.

Eric Ladwig, the Co-Op President at The UPS Store, facilitates collaboration among independent franchise owners to streamline regional operations and resource sharing. By organizing cooperative efforts, Ladwig ensures that individual locations benefit from collective bargaining power and shared best practices in shipping and business services. The Co-Op President manages communication channels between the corporate office and the franchise network to ensure alignment on strategic initiatives. Eric Ladwig oversees the implementation of regional marketing campaigns that drive brand awareness and customer acquisition. This leadership role involves resolving operational challenges through consensus-building and strategic planning. By optimizing the cooperative structure, the Co-Op President improves the financial health and operational efficiency of participating stores. Ladwig monitors regional market dynamics to adjust service offerings, ensuring that the network remains responsive to the needs of small businesses and individual consumers across the broader North American market landscape.

Paul Anatone, the President at The UPS Store, oversees the execution of core business strategies related to retail service expansion and operational scalability. By directing the implementation of new printing and logistics technologies, Anatone ensures that the franchise network remains at the forefront of the industry. The President manages cross-functional teams to streamline supply chain processes and improve the efficiency of postal services. Paul Anatone coordinates with regional leadership to monitor performance metrics and drive growth across diverse market segments. This leadership role involves setting clear objectives for service quality and customer experience standards. By analyzing market data, the President identifies opportunities for service diversification and revenue enhancement. Anatone maintains a focus on operational excellence, ensuring that every franchise location adheres to the high standards expected by the brand. Through strategic oversight, the President supports the long-term sustainability and market dominance of the company in the competitive business services sector.

Rebecca Goniwich, the Owner and President at The UPS Store, directs the strategic growth and daily management of retail service centers. By focusing on local market penetration, Goniwich ensures that printing, shipping, and business services are accessible and efficient for the target demographic. The Owner and President implements rigorous quality control measures to maintain brand consistency across all managed locations. Rebecca Goniwich oversees financial planning and resource allocation to optimize profitability and operational performance. This leadership role involves building strong relationships with local business partners to expand the service footprint. By fostering a customer-centric environment, the Owner and President drives repeat business and brand loyalty. Goniwich monitors industry trends to adapt service offerings, ensuring that the business remains competitive in a rapidly evolving retail landscape. Through hands-on management and strategic foresight, the Owner and President secures the long-term success and operational stability of the franchise locations under their direct supervision.

Raymond Barczak, the President, Transportation at The UPS Store, architects the logistics strategy that underpins the company's shipping and freight services. By optimizing transportation networks, Barczak ensures that packages move efficiently across the U.S., Puerto Rico, and Canada. The President, Transportation manages relationships with carriers and logistics partners to maintain reliable service levels for all franchise locations. Raymond Barczak oversees the integration of tracking technologies and shipping software to improve the customer experience. This leadership role involves analyzing freight volume data to adjust capacity and reduce operational costs. By focusing on the complexities of the transportation sector, the President, Transportation enhances the speed and accuracy of delivery services. Barczak coordinates with other executives to align logistics capabilities with the broader retail mission. Through strategic planning and rigorous oversight, the President, Transportation ensures that the company maintains its reputation for excellence in the competitive global shipping and logistics market.

Malcolm Berkley, the Global President, Media Relations & Reputation Management at The UPS Store, directs the public image and communication strategy for the entire organization. By managing media inquiries and corporate messaging, Berkley ensures that the brand maintains a positive and professional reputation across all markets. The Global President, Media Relations & Reputation Management oversees crisis communication protocols to protect the integrity of the franchise network. Malcolm Berkley develops strategic campaigns to highlight the company's commitment to small business support and community engagement. This leadership role involves monitoring public sentiment and adjusting communication tactics to align with evolving market perceptions. By fostering strong relationships with journalists and industry influencers, the Global President, Media Relations & Reputation Management amplifies the brand's reach and influence. Berkley coordinates with executive leadership to ensure that all public-facing content reflects the core values and mission of the company, thereby strengthening the overall market position.

Greg Kuntz, the President at The UPS Store, leads the development and execution of operational policies that govern the franchise network. By focusing on process improvement, Kuntz ensures that retail centers operate with maximum efficiency and adherence to corporate standards. The President manages the implementation of new business service offerings, such as advanced printing and document management solutions. Greg Kuntz collaborates with regional directors to monitor store performance and provide the necessary support for growth. This leadership role involves identifying operational bottlenecks and deploying strategic solutions to enhance productivity. By analyzing performance data, the President drives initiatives that improve the customer experience and increase revenue across the network. Kuntz maintains a focus on scaling operations to meet the needs of a growing customer base. Through strategic oversight and effective team management, the President ensures that the company remains a leader in the retail business services industry.

Dennis Abbott, the CoOp President at The UPS Store, coordinates the strategic alignment of franchise owners within specific geographic regions to optimize operational performance. By facilitating the sharing of resources and best practices, Abbott ensures that all participating locations maintain high standards of service in shipping and printing. The CoOp President manages regional marketing initiatives that increase brand visibility and drive customer traffic. Dennis Abbott oversees the resolution of operational challenges through collaborative problem-solving and strategic planning. This leadership role involves maintaining strong communication between the corporate office and the franchise network to ensure consistent execution of company policies. By optimizing the cooperative model, the CoOp President enhances the financial viability and competitive edge of the stores. Abbott monitors regional market trends to adapt service strategies, ensuring that the network remains responsive to the needs of small businesses and individual consumers across the broader market landscape.