The UPS Store Executive and Leadership Team

Kathy Endres, the Chief Executive Officer at The UPS Store, directs the overarching strategic vision for the entire retail network. Endres architects long-term growth initiatives that expand the reach of professional packing, shipping, and printing services to individual consumers and small businesses nationwide. By aligning corporate objectives with the needs of locally owned franchises, the Chief Executive Officer ensures consistent service quality and operational excellence. Endres monitors market trends to identify new opportunities for business service expansion, including accounting and direct mail solutions. This leadership role involves constant collaboration with the board to maintain the competitive edge of the brand. Through rigorous oversight of the retail footprint, Kathy Endres drives the company toward sustained profitability and market leadership. The Chief Executive Officer remains committed to enhancing the value proposition for every franchise owner within the organization.

Yong Jung, the Chief Executive Officer & Owner at The UPS Store, manages the localized execution of corporate retail standards within specific franchise operations. Jung oversees the daily delivery of domestic and international shipping services, ensuring that every customer interaction meets the high expectations of the brand. By optimizing local inventory management for packing supplies and printing materials, the Chief Executive Officer & Owner maintains high operational efficiency. This role involves direct engagement with small business clients to provide tailored bookkeeping and document services. Yong Jung implements localized marketing strategies to increase store traffic and revenue growth. Through careful management of staff and resources, the Chief Executive Officer & Owner secures the financial health of the individual location. Jung prioritizes customer satisfaction as the primary driver of long-term success within the competitive retail landscape.

Eric Dowd, the Vice President, Chief Financial Officer - UPS Supply Chain Solutions at The UPS Store, manages the financial architecture supporting the company's complex logistics and freight operations. Dowd directs capital allocation strategies to ensure the sustainability of the retail network's supply chain capabilities. The Vice President, Chief Financial Officer - UPS Supply Chain Solutions monitors revenue streams from international shipping and freight services to provide accurate financial forecasting. By analyzing cost structures associated with global logistics, Dowd identifies opportunities for margin improvement and operational efficiency. This role involves collaborating with executive leadership to align financial goals with the broader mission of supporting small business growth. Eric Dowd oversees the fiscal health of the supply chain division, ensuring that resources support the expansion of service offerings. Through rigorous financial oversight, the Vice President, Chief Financial Officer - UPS Supply Chain Solutions secures the long-term stability of the organization.

Ramon Dickerson, the Chief Operating Officer at The UPS Store, oversees the technical infrastructure and operational systems that power the retail network. Dickerson architects scalable solutions for printing, copying, and digital document management to meet the evolving needs of small business customers. The Chief Operating Officer manages the integration of new service offerings into existing store workflows, ensuring seamless adoption by franchise operators. By streamlining the supply chain for packing materials and shipping supplies, Dickerson maintains high availability of essential products. This leadership role involves coordinating with technology teams to enhance the digital experience for customers utilizing mailboxes and online shipping tools. Ramon Dickerson drives operational excellence by refining internal procedures and reducing overhead costs. Through the continuous assessment of store-level performance, the Chief Operating Officer ensures that the company maintains its reputation for reliability and professional service.

Paras Bhardwaj, the President at The UPS Store, leads the strategic development of the brand's core retail service offerings. Bhardwaj directs the expansion of business services, including accounting and direct mail solutions, to better serve the needs of small business clients. The President monitors competitive dynamics within the retail sector to ensure the company remains the preferred choice for packing and shipping. By fostering strong relationships with franchise owners, Bhardwaj ensures that corporate initiatives receive widespread support and successful implementation. This role involves overseeing the development of new service lines that leverage the company's extensive network of retail locations. Paras Bhardwaj drives growth by identifying emerging market trends and adapting the service portfolio accordingly. Through the effective management of key business units, the President ensures that the organization continues to deliver high-value solutions to a diverse customer base.

Jessica Rosen, the President, Ups Sttas & Ups Ftz Zone Solutions at The UPS Store, manages specialized logistics and trade solutions that extend beyond standard retail services. Rosen directs the operations of foreign trade zone solutions, providing critical support for businesses engaged in international commerce. The President, Ups Sttas & Ups Ftz Zone Solutions oversees the compliance and regulatory frameworks necessary for complex shipping and trade activities. By integrating these specialized services into the broader company portfolio, Rosen enhances the value provided to enterprise-level clients. This role involves coordinating with global logistics teams to ensure seamless service delivery across international borders. Jessica Rosen drives the development of trade-focused solutions that address the unique requirements of businesses operating in global markets. Through the strategic management of these specialized zones, the President, Ups Sttas & Ups Ftz Zone Solutions strengthens the company's position as a comprehensive logistics provider.

Beverly Kington, the Bk Shipping Services President & Owner at The UPS Store, manages the localized execution of shipping and logistics services for a dedicated customer base. Kington directs the daily operations of the retail location, ensuring that packing, shipping, and document services meet the highest standards of quality. The Bk Shipping Services President & Owner oversees the management of personal and business mailboxes, providing essential support for local entrepreneurs. By maintaining a focus on customer service excellence, Kington drives repeat business and builds strong community relationships. This role involves managing the local team and ensuring that all store services, including notarizing and shredding, are performed with precision. Beverly Kington implements local marketing initiatives to increase awareness of the store's capabilities. Through the diligent management of daily operations, the Bk Shipping Services President & Owner ensures the continued success and profitability of the franchise.

Kevin Labonville, the President & Owner at The UPS Store, oversees the strategic and operational management of a key retail franchise location. Labonville directs the delivery of professional packing, shipping, and printing services to a diverse clientele of individuals and small businesses. The President & Owner manages the store's financial performance, ensuring that revenue targets are met through effective service delivery and cost control. By fostering a culture of customer-centric service, Labonville ensures that the location remains a trusted resource for the local community. This role involves managing the day-to-day operations, including the provision of mailboxes, passport photos, and other essential business services. Kevin Labonville implements local growth strategies to expand the store's reach and impact. Through the hands-on management of the business, the President & Owner secures the long-term viability and success of the retail operation.

Eric Ladwig, the Co-Op President at The UPS Store, leads the collaborative efforts of the franchise cooperative to ensure alignment with corporate goals. Ladwig directs the communication and coordination between individual store owners and the corporate office to facilitate the sharing of best practices. The Co-Op President manages the collective interests of the franchise network, advocating for resources and support that enhance store-level performance. By organizing regional meetings and initiatives, Ladwig fosters a sense of community and shared purpose among franchise owners. This role involves addressing the operational challenges faced by the network and identifying solutions that benefit the entire organization. Eric Ladwig drives the implementation of standardized service improvements across the cooperative. Through the effective leadership of the co-op, the Co-Op President ensures that the collective strength of the franchise network is leveraged to achieve sustained growth and market success.

Paula Roets, the Managing Director at The UPS Store, coordinates the operational workflows that support the extensive network of retail service centers. Roets directs the implementation of standardized business processes, including notarizing, shredding, and passport photo services, to ensure uniformity across all locations. The Managing Director monitors performance metrics to identify areas for process improvement and cost reduction. By facilitating communication between corporate leadership and individual store owners, Roets ensures that strategic initiatives translate into effective local execution. This role involves managing complex logistics for freight shipping and supply chain support for small business clients. Paula Roets evaluates regional market performance to guide resource allocation and operational adjustments. Through the application of data-driven insights, the Managing Director optimizes the service delivery model to maximize efficiency and customer retention across the entire organization.