Biltmore Executive and Leadership Team

Hari Namboodiri, the President & Chief Executive Officer at Biltmore, directs the overarching strategic vision for the historic estate. Namboodiri manages the preservation of the largest privately-owned house in the United States while expanding the reach of the winery and hospitality offerings. By aligning operational goals with long-term cultural conservation, the President & Chief Executive Officer ensures the estate remains a premier tourist destination. Namboodiri coordinates with the board to optimize revenue streams across dining, accommodations, and retail sectors. This leadership role involves balancing historical integrity with modern guest expectations to maintain market relevance. Through rigorous oversight of the Asheville-based operations, Hari Namboodiri drives growth across North American tourism markets. The President & Chief Executive Officer fosters a culture of excellence, ensuring that every visitor experiences the unique heritage of the property while supporting the financial sustainability of the entire organization.

Bill Cecil, the President & Chief Executive Officer at Biltmore, architects the operational framework for the estate's expansive gardens and outdoor recreational assets. Cecil focuses on the development of hiking trails and landscape management to enhance the visitor experience. As the President & Chief Executive Officer, Cecil integrates environmental stewardship with commercial tourism objectives to maximize the utility of the vast acreage. This role requires constant collaboration with department heads to streamline logistics for large-scale events and guest services. By prioritizing infrastructure improvements, Bill Cecil secures the long-term viability of the estate's natural attractions. The President & Chief Executive Officer monitors performance metrics to ensure that operational efficiency supports the broader mission of cultural education. Through strategic planning, Cecil maintains the estate's status as a landmark destination, consistently delivering high-quality service standards that define the brand's reputation within the competitive hospitality industry.

Theresa Piwowar, the Chief Financial Officer at Biltmore, manages the fiscal health and capital allocation for the entire estate. Piwowar oversees budgeting, financial reporting, and investment strategies for the winery, shopping, and hospitality divisions. As the Chief Financial Officer, Piwowar ensures that revenue generated from tourism supports the ongoing maintenance of the historic house and grounds. This role involves analyzing market trends to optimize pricing models for accommodations and dining services. By implementing robust financial controls, Theresa Piwowar mitigates risk and enhances profitability across all business units. The Chief Financial Officer collaborates with executive leadership to fund capital projects that improve guest facilities and infrastructure. Through precise financial planning, Piwowar maintains the economic stability required to preserve the estate for future generations. The Chief Financial Officer drives fiscal discipline, ensuring that every dollar contributes to the long-term growth and operational success of the organization.

Gustavo D'Amuri, the President at Biltmore, oversees the operational execution of the estate's retail and shopping divisions. D'Amuri manages the supply chain and inventory logistics to ensure that guest offerings align with the brand's premium positioning. As the President, D'Amuri optimizes the retail experience to drive incremental revenue and enhance visitor satisfaction. This role involves coordinating with vendors and internal teams to curate unique products that reflect the history and culture of the estate. By streamlining retail operations, Gustavo D'Amuri improves efficiency and profitability across all shopping outlets. The President monitors sales performance and adjusts strategies to meet the evolving preferences of tourists. Through rigorous operational oversight, D'Amuri ensures that the retail experience complements the overall hospitality mission. The President drives commercial success by maintaining high standards of quality and service, ensuring that every shopping interaction contributes positively to the estate's financial performance.

Kim Scoratow, the President at Biltmore, leads the strategic development of the estate's hospitality and lodging services. Scoratow manages the guest experience across all accommodations, ensuring that service levels meet the expectations of a luxury tourist destination. As the President, Scoratow oversees the integration of dining and leisure activities to create seamless guest journeys. This role involves analyzing occupancy rates and service quality metrics to drive continuous improvement in the hospitality sector. By focusing on operational excellence, Kim Scoratow enhances the value proposition for visitors staying on the estate. The President collaborates with other executives to align lodging strategies with the broader goals of the organization. Through effective management of hospitality assets, Scoratow ensures that the estate remains a premier choice for travelers. The President drives growth by prioritizing guest satisfaction and operational efficiency, ensuring that the hospitality division remains a cornerstone of the estate's success.

Mark Hemphill, the Chief Marketing Officer at Biltmore, designs the brand strategy to attract diverse audiences to the historic estate. Hemphill oversees digital campaigns, public relations, and promotional initiatives for the winery, dining, and lodging services. As the Chief Marketing Officer, Hemphill leverages data analytics to refine guest engagement and increase visitation rates across North American markets. This role requires constant innovation in storytelling to highlight the unique cultural value of the property. By coordinating with sales teams, Mark Hemphill ensures that marketing efforts translate into measurable growth for the hospitality business. The Chief Marketing Officer monitors brand perception to maintain the estate's prestige as a top-tier tourist attraction. Through strategic partnerships and targeted advertising, Hemphill expands the reach of the brand, ensuring that the estate remains a top choice for travelers seeking immersive cultural experiences and high-quality leisure activities.

Vicki Banks, the Chief Human Resources Officer at Biltmore, directs the talent acquisition and workforce development strategies for the estate. Banks manages the recruitment, training, and retention of staff across the winery, hospitality, and administrative departments. As the Chief Human Resources Officer, Banks fosters a workplace culture that prioritizes service excellence and professional growth. This role involves implementing policies that ensure compliance and promote employee engagement throughout the organization. By optimizing human capital, Vicki Banks supports the operational needs of the estate's diverse business units. The Chief Human Resources Officer collaborates with leadership to align staffing levels with seasonal tourism demands. Through effective performance management systems, Banks ensures that the workforce remains capable of delivering the high standards expected by guests. The Chief Human Resources Officer drives organizational health, ensuring that the team remains motivated and equipped to uphold the legacy of the estate.