System One Executive and Leadership Team

August, 2026

Leadership Overview

System One has 6 executives leading key functions including strategy, governance, information technology, human capital, operational execution, and digital creative services.

Focused on bridging the gap between strategy and execution, System One delivers specialized workforce solutions and professional services to mission-critical industries, ensuring operational excellence through technical proficiency and scalable resource management.

Leadership Roles at System One

  • Chief Executive Officer - Paulo Zanoelo
  • Chairman & Chief Executive Officer - Troy Gregory
  • President & Chief Operating Officer - Greg Lignelli
  • President, Digital & Creative - Rachel Peters
  • Chief Information Officer - Lisa Biondi
  • Chief Human Resources Officer - Susan Burgess Tencza
  • Paulo Zanoelo - Chief Executive Officer

    Paulo Zanoelo, the Chief Executive Officer at System One, directs the overarching strategic vision for the organization. By aligning professional services with the evolving needs of mission-critical industries, the Chief Executive Officer ensures that the company maintains a competitive edge in technical staffing and project execution. Paulo Zanoelo monitors market trends across North America to identify growth opportunities that leverage the firm's deep domain expertise. This leadership role involves constant collaboration with the board to refine long-term objectives and maintain high standards of operational agility. Through the implementation of robust service models, the Chief Executive Officer drives the integration of consulting and staffing capabilities. By prioritizing precision and compliance, the executive fosters an environment where complex client projects reach successful completion. Ultimately, the Chief Executive Officer secures the firm's position as a premier partner for organizations requiring specialized talent and scalable resources in high-stakes environments.
    Paulo Zanoelo

    Troy Gregory - Chairman & Chief Executive Officer

    Troy Gregory, the Chairman & Chief Executive Officer at System One, governs the strategic direction and corporate oversight of the entire organization. As the primary architect of the company's mission, the Chairman & Chief Executive Officer ensures that all business units remain focused on delivering high-value workforce solutions to technical sectors. Troy Gregory manages the relationship between the executive leadership team and the board, facilitating clear communication regarding performance metrics and long-term growth initiatives. This role involves overseeing the expansion of service offerings to meet the demands of complex, mission-critical projects. By championing a culture of operational excellence, the Chairman & Chief Executive Officer drives the firm's ability to translate high-level objectives into actionable outcomes for public and private sector clients. Through consistent focus on market leadership and service quality, the executive maintains the organization's reputation for reliability and technical proficiency across all regional operations.

    Greg Lignelli - President & Chief Operating Officer

    Greg Lignelli, the President & Chief Operating Officer at System One, executes the daily operational strategies that drive the company's project delivery and service performance. By overseeing the integration of consulting and staffing resources, the President & Chief Operating Officer ensures that client objectives are met with precision and efficiency. Greg Lignelli manages the operational workflows across various business units, focusing on maintaining high standards of quality and compliance in mission-critical environments. This leadership role involves coordinating with other executives to streamline processes and improve resource allocation. By driving operational agility, the President & Chief Operating Officer enables the firm to respond rapidly to the needs of large public and private sector organizations. The executive monitors performance metrics to identify areas for improvement and ensures that all project execution remains aligned with the company's core mission. Through rigorous operational oversight, the President & Chief Operating Officer supports the firm's overall growth and market impact.
    Greg Lignelli

    Rachel Peters - President, Digital & Creative

    Rachel Peters, the President, Digital & Creative at System One, leads the specialized division focused on delivering innovative digital and creative solutions to clients. By overseeing the development of high-impact digital strategies, the President, Digital & Creative ensures that the firm provides comprehensive support for complex operational initiatives. Rachel Peters manages a team of creative professionals who translate technical requirements into engaging and effective outcomes. This leadership role involves integrating digital capabilities with the company's broader staffing and consulting services to offer a unified service model. By driving innovation within the digital space, the President, Digital & Creative helps clients navigate complex environments where technical proficiency and creative execution are essential. The executive collaborates with other business leaders to expand the firm's reach and enhance the value provided to organizations in highly technical industries. Through the strategic management of digital assets, the President, Digital & Creative secures the company's position as a versatile and forward-thinking service provider.

    Lisa Biondi - Chief Information Officer

    Lisa Biondi, the Chief Information Officer at System One, architects the digital infrastructure necessary to support the company's complex service delivery model. By implementing advanced technology platforms, the Chief Information Officer enables the seamless integration of staffing, consulting, and project execution capabilities. Lisa Biondi oversees the security and efficiency of data systems, ensuring that all technical resources remain accessible and compliant with industry standards. This leadership role involves collaborating with other C-suite members to align digital transformation initiatives with the firm's broader strategic goals. By optimizing internal workflows through automation and data analytics, the Chief Information Officer enhances the organization's operational agility. The executive manages the deployment of scalable technology solutions that allow the company to support clients in highly technical industries effectively. Through the continuous improvement of information systems, the Chief Information Officer ensures that the firm maintains a technological advantage in the competitive professional services landscape.

    Susan Burgess Tencza - Chief Human Resources Officer

    Susan Burgess Tencza, the Chief Human Resources Officer at System One, manages the acquisition and development of the highly skilled talent that defines the company's service offerings. By designing comprehensive workforce strategies, the Chief Human Resources Officer ensures that the organization possesses the technical expertise required for mission-critical projects. Susan Burgess Tencza oversees recruitment, retention, and professional development programs that align with the firm's commitment to excellence. This leadership role involves partnering with operational heads to identify staffing needs and build pipelines of qualified professionals across diverse technical sectors. By fostering a culture of performance and compliance, the Chief Human Resources Officer supports the company's ability to deliver consistent results for clients. The executive drives initiatives that enhance employee engagement and organizational capability, ensuring that the workforce remains agile and responsive to market demands. Through these efforts, the Chief Human Resources Officer secures the human capital necessary for sustained growth.
    Susan Burgess Tencza

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    Frequently Asked Questions Regarding System One Top Executives and Leadership Team

    Who leads System One?
    System One is led by Paulo Zanoelo (Chief Executive Officer), along with executives such as Troy Gregory (Chairman & Chief Executive Officer) and Greg Lignelli (President & Chief Operating Officer).
    Who is part of System One’s executive team?
    The executive team of System One includes leaders such as Paulo Zanoelo (Chief Executive Officer), Troy Gregory (Chairman & Chief Executive Officer), Greg Lignelli (President & Chief Operating Officer) and other senior executives.
    How many executives does System One have?
    System One has 6 executives leading key business areas.
    What roles are included in System One’s leadership team?
    The leadership team of System One includes roles such as Chief Executive Officer, Chairman & Chief Executive Officer, President & Chief Operating Officer, President, Digital & Creative, Chief Information Officer.