SN Servicing Executive and Leadership Team

June, 2026

Leadership Overview

SN Servicing has 4 executives leading key functions including strategy, operations, technology, and executive management.

Driven by sustainable borrower solutions, SN Servicing is dedicated to maximizing investor value through expert mortgage loan servicing across all 50 states, focusing on re-performing and delinquent loans.

Leadership Roles at SN Servicing

  • Chief Executive Officer - Khady Diop
  • Chief Operating Officer & Chief Information Officer - Matt Deibler
  • President - Soojoon Song
  • Senior Vice President, Chief of Staff - Michelle Gula
  • Khady Diop - Chief Executive Officer

    Khady Diop, the Chief Executive Officer at SN Servicing, directs the overarching corporate strategy and market positioning. Diop guides the company's mission to provide flexible mortgage loan servicing solutions nationwide, emphasizing sustainable outcomes for borrowers and enhanced value for investors. This leadership involves setting the strategic direction for loss mitigation options, particularly for re-performing and seriously delinquent loans, including HUD/FHA, USDA, and VA loan types. Khady Diop ensures the company's operations align with its core objective of assisting borrowers through financial hardship while optimizing asset performance. The Chief Executive Officer's purview encompasses fostering a knowledgeable staff environment, leveraging an average tenure exceeding nine years to deliver personalized service. Diop's strategic vision drives SN Servicing's commitment to maximizing value across over $10 billion in serviced assets and 280,000 loans.

    Matt Deibler - Chief Operating Officer & Chief Information Officer

    Matt Deibler, the Chief Operating Officer & Chief Information Officer at SN Servicing, architects the company's technological infrastructure and operational frameworks. Deibler oversees the day-to-day operations of SN Servicing's nationwide mortgage loan servicing, ensuring the efficient management of over $10 billion in assets and 280,000 loans. This dual role integrates IT strategy with operational execution, driving innovation in loss mitigation solutions and borrower support systems. Matt Deibler ensures the technology platforms effectively support the company's mission to assist borrowers experiencing financial hardship while maximizing value for investors across all 50 states. The Chief Operating Officer & Chief Information Officer's leadership focuses on leveraging technology to streamline processes for handling re-performing and delinquent loans, including HUD/FHA, USDA, and VA loan types. Deibler's strategic oversight enhances the capabilities of the experienced staff, averaging over nine years of tenure, to deliver personalized and sustainable servicing solutions.

    Soojoon Song - President

    Soojoon Song, the President at SN Servicing, drives the strategic growth and market expansion initiatives for the company's flexible mortgage loan servicing solutions. Song leads efforts to enhance SN Servicing's position as a trusted partner for both borrowers and investors across the United States. This executive leadership involves cultivating relationships and identifying opportunities to expand the company's reach in servicing re-performing and seriously delinquent loans. Soojoon Song ensures the company's operational capacity scales effectively to manage its extensive portfolio, which includes over $10 billion in assets and 280,000 loans. The President's focus on sustainable borrower solutions and maximizing investor value guides the development of new strategies and the refinement of existing processes. Song's leadership reinforces the company's commitment to providing personalized assistance to borrowers facing financial hardship, leveraging the expertise of a knowledgeable staff averaging over nine years of tenure.

    Michelle Gula - Senior Vice President, Chief of Staff

    Michelle Gula, the Senior Vice President, Chief of Staff at SN Servicing, manages critical operational initiatives and cross-functional alignment. Gula supports the Chief Executive Officer by translating strategic objectives into actionable plans, ensuring seamless execution across all departments. This role involves overseeing internal process optimization and driving efficiency within the organization's mortgage loan servicing operations. Michelle Gula facilitates communication between executive leadership and operational teams, ensuring consistent application of the company's philosophy for assisting borrowers and maximizing investor returns. The Chief of Staff's responsibilities extend to enhancing the capabilities of the knowledgeable staff, averaging over nine years of tenure, to deliver personalized and sustainable solutions. Gula's focus on operational excellence supports SN Servicing's strategy for managing re-performing and delinquent loans nationwide.

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    Frequently Asked Questions Regarding SN Servicing Top Executives and Leadership Team

    Who leads SN Servicing?
    SN Servicing is led by Khady Diop (Chief Executive Officer), along with executives such as Matt Deibler (Chief Operating Officer & Chief Information Officer) and Soojoon Song (President).
    Who is part of SN Servicing’s executive team?
    The executive team of SN Servicing includes leaders such as Khady Diop (Chief Executive Officer), Matt Deibler (Chief Operating Officer & Chief Information Officer), Soojoon Song (President) and other senior executives.
    How many executives does SN Servicing have?
    SN Servicing has 4 executives leading key business areas.
    What roles are included in SN Servicing’s leadership team?
    The leadership team of SN Servicing includes roles such as Chief Executive Officer, Chief Operating Officer & Chief Information Officer, President, Senior Vice President, Chief of Staff.