SHAZAM Executive and Leadership Team

Yousef Elsenary, the Chief Executive Officer at SHAZAM, directs the overarching strategy and vision for the member-owned debit network. Elsenary guides SHAZAM's commitment to delivering choice and flexibility to community financial institutions nationwide. This leadership role involves ensuring the integrated delivery of critical services, including credit and debit card processing, core banking solutions, fraud prevention, ATM services, merchant acquiring, marketing, training, risk management, and ACH processing. The Chief Executive Officer's focus remains on strengthening SHAZAM's position as a single-source provider, adapting to evolving market demands and enhancing the value proposition for its members. Yousef Elsenary drives the organization's strategic partnerships and long-term growth initiatives, ensuring SHAZAM continues to empower financial institutions with robust and reliable technology solutions.

Terry Dooley, the Executive Vice President & Chief Operating Officer at SHAZAM, directs the day-to-day operational execution and service delivery across the organization. Dooley ensures the seamless integration and efficient functioning of SHAZAM's diverse service portfolio, including credit card, debit card, core processing, fraud detection, ATM networks, merchant services, marketing, training, risk management, and ACH operations. The Executive Vice President & Chief Operating Officer's focus is on optimizing operational workflows and maintaining the highest standards of service reliability for community financial institutions throughout the U.S. Terry Dooley plays a crucial part in translating strategic objectives into tangible operational outcomes, reinforcing SHAZAM's role as a dependable, single-source provider. This leadership ensures the consistent delivery of choice and flexibility to SHAZAM's member base.

Craig Stout, the President at SHAZAM, drives strategic initiatives and corporate governance to advance the company's mission. Stout's leadership focuses on strengthening SHAZAM's position as a premier member-owned debit network and processor, dedicated to providing community financial institutions with unparalleled choice and flexibility. This executive role involves overseeing key strategic partnerships and ensuring alignment across all business units, including credit card, debit card, core, fraud, ATM, merchant, marketing, training, risk, and ACH services. Craig Stout's vision guides SHAZAM's commitment to innovation and service excellence, reinforcing its status as a single-source provider. The President's influence is critical in navigating the evolving financial landscape and ensuring sustained growth and member satisfaction.

Stephan Thomasee, the Chief Technology Officer at SHAZAM, architects the technological infrastructure and innovation roadmap for the organization. Thomasee oversees the development and implementation of SHAZAM's comprehensive suite of financial services, ensuring robust performance and security across credit, debit, core, fraud, ATM, merchant, and ACH platforms. The Chief Technology Officer's responsibilities include driving technological advancements that enhance the capabilities offered to community financial institutions, enabling them to compete effectively. Stephan Thomasee ensures that SHAZAM's technology solutions are scalable, reliable, and aligned with the evolving needs of the financial services industry, supporting the company's mission to provide choice and flexibility. This leadership position is critical for maintaining SHAZAM's competitive edge through cutting-edge digital solutions and operational excellence.

Jackie Rolow, the Chief Human Resources Officer & Executive VP at SHAZAM, leads all human capital strategies and organizational development initiatives. Rolow ensures SHAZAM cultivates a high-performing culture that supports its mission of empowering community financial institutions. This executive role encompasses talent acquisition, employee engagement, compensation and benefits, and professional development programs designed to attract and retain top talent across all service areas, including credit, debit, core, fraud, ATM, merchant, marketing, training, risk, and ACH. Jackie Rolow's strategic direction is vital for fostering an environment where employees can thrive and contribute to SHAZAM's success as a single-source provider. The Chief Human Resources Officer & Executive VP champions initiatives that align employee efforts with the company's commitment to choice and flexibility for its members.