SHAZAM Executive and Leadership Team

Yousef Elsenary, the Chief Executive Officer at SHAZAM, directs the overarching strategic vision for the national member-owned debit network. Elsenary architects long-term growth initiatives that support community financial institutions across the United States. By aligning corporate objectives with the evolving needs of the payments industry, the Chief Executive Officer ensures the organization maintains a competitive edge in debit processing and core services. Elsenary oversees high-level partnerships and board relations to drive sustainable value for member institutions. Through rigorous market analysis, the Chief Executive Officer identifies emerging opportunities in fraud prevention and merchant services. This leadership role demands constant focus on operational excellence and technological advancement. By fostering a culture of innovation, Yousef Elsenary secures the future of the network. Ultimately, the Chief Executive Officer strengthens the market position of the company through disciplined execution and strategic foresight.

Paul Waltz, the President & Chief Executive Officer at SHAZAM, manages the daily execution of corporate policy and national network operations. Waltz drives the implementation of comprehensive service models, including credit card and ACH processing, to support community financial institutions. As the President & Chief Executive Officer, Waltz coordinates cross-departmental efforts to optimize ATM and merchant service delivery. This role involves direct engagement with regulatory bodies to ensure compliance and network integrity. By prioritizing member-owned values, the President & Chief Executive Officer maintains the stability of the core provider infrastructure. Paul Waltz monitors national market trends to refine service offerings and enhance institutional training programs. Through effective resource allocation, the President & Chief Executive Officer sustains the operational scale required for nationwide impact. Ultimately, Waltz guarantees the delivery of reliable, flexible financial solutions that empower the entire member base.

Terry Dooley, the Executive Vice President & Chief Operating Officer at SHAZAM, oversees the day-to-day operational workflows of the national debit network. Dooley directs the execution of core services, including ATM management and merchant processing, to ensure maximum uptime for community financial institutions. As the Executive Vice President & Chief Operating Officer, Dooley monitors operational performance metrics to drive efficiency across all service lines. This role involves managing complex logistics and support functions that define the company's national presence. By streamlining internal processes, the Executive Vice President & Chief Operating Officer enhances the quality of training and risk management services provided to members. Terry Dooley coordinates with technical and strategic teams to implement operational improvements that support long-term growth. Through rigorous oversight of service delivery, the Executive Vice President & Chief Operating Officer maintains the high standards expected by the member-owned network.

Craig Stout, the President at SHAZAM, leads the expansion of market reach and the development of specialized financial service offerings. Stout directs the growth of merchant and marketing services, ensuring community financial institutions receive tailored solutions that drive local engagement. As the President, Stout manages key client relationships and identifies new business opportunities within the national financial landscape. This role involves translating high-level corporate strategy into actionable market initiatives that increase the adoption of debit and credit card programs. By focusing on the unique needs of community-based clients, the President enhances the competitive value of the network. Craig Stout collaborates with operational and technical leaders to ensure service delivery meets the evolving demands of the industry. Through strategic market positioning, the President secures the company's role as a primary provider of financial services. Ultimately, Stout drives the revenue growth and market influence of the organization.

Stephan Thomasee, the Chief Technology Officer at SHAZAM, architects the digital infrastructure supporting the national debit network and core processing systems. Thomasee directs the development of secure, scalable platforms for ATM, merchant, and fraud detection services. By overseeing the integration of advanced financial technologies, the Chief Technology Officer ensures seamless connectivity for community financial institutions across the United States. Stephan Thomasee manages the engineering teams responsible for maintaining high-availability systems and robust cybersecurity protocols. This leadership role involves evaluating emerging tech trends to modernize the company's service portfolio. By optimizing data processing speeds and system reliability, the Chief Technology Officer directly impacts the efficiency of member transactions. Thomasee collaborates with other executives to align technical roadmaps with business growth objectives. Ultimately, the Chief Technology Officer secures the technological foundation that enables the company to provide consistent, high-quality financial services to all clients.

Jackie Rolow, the Chief Human Resources Officer & Executive VP at SHAZAM, directs the talent acquisition and organizational development strategies for the company. Rolow architects programs that foster a high-performance culture, ensuring the workforce remains aligned with the mission of supporting community financial institutions. As the Chief Human Resources Officer & Executive VP, Rolow manages employee engagement, leadership development, and compensation structures to attract top industry talent. This role involves overseeing internal communications and corporate culture initiatives that drive operational success. By implementing robust training frameworks, the Chief Human Resources Officer & Executive VP ensures staff members possess the expertise required to deliver superior fraud, marketing, and core services. Jackie Rolow collaborates with the executive team to align human capital strategies with the company's national growth objectives. Ultimately, the Chief Human Resources Officer & Executive VP builds the organizational capacity necessary to sustain long-term excellence.