SHAZAM Executive and Leadership Team

Yousef Elsenary, the Chief Executive Officer at SHAZAM, directs the overarching strategy and vision for the member-owned debit network. Elsenary guides SHAZAM's commitment to delivering choice and flexibility to community financial institutions across the United States. This leadership role involves ensuring the company's single-source provision of critical services, including credit and debit card processing, core banking solutions, fraud prevention, ATM services, merchant acquiring, marketing, training, risk management, and ACH processing. By focusing on the needs of its member institutions, the Chief Executive Officer drives SHAZAM's market position and operational excellence. Yousef Elsenary ensures SHAZAM remains a vital partner for financial institutions seeking robust and adaptable technology solutions. The strategic direction set by Elsenary underpins the company's ability to innovate and expand its service offerings, directly impacting the success of its clients nationwide.

Terry Dooley, the Executive Vice President & Chief Operating Officer at SHAZAM, manages the day-to-day operational execution and service delivery across the organization. Dooley oversees the seamless integration and performance of SHAZAM's extensive service portfolio, which includes credit and debit card processing, core banking, fraud management, ATM operations, merchant services, and ACH processing. This executive ensures that SHAZAM's commitment to providing choice and flexibility to community financial institutions is met through efficient and reliable operations nationwide. The Chief Operating Officer drives operational excellence, focusing on optimizing processes for risk management, training, and marketing initiatives. Terry Dooley's strategic oversight guarantees that SHAZAM's infrastructure supports the evolving needs of its member-owned network, reinforcing the company's position as a single-source provider. Dooley's role is pivotal in maintaining the high standards of service and support expected by financial institutions across the U.S.

Craig Stout, the President at SHAZAM, drives market development and strategic partnerships for the member-owned debit network. Stout focuses on expanding SHAZAM's reach and impact, ensuring community financial institutions across the U.S. benefit from the company's comprehensive suite of services. This leadership position involves overseeing initiatives related to credit card, debit card, core processing, fraud prevention, ATM, merchant acquiring, marketing, training, risk management, and ACH services. The President champions SHAZAM's commitment to providing choice and flexibility, fostering strong relationships with financial institutions. Craig Stout's strategic vision is instrumental in identifying new opportunities for growth and enhancing the value proposition for SHAZAM's members. Stout's role is critical in solidifying SHAZAM's position as a leading single-source provider in the financial services industry, ensuring continued innovation and client satisfaction nationwide.

Stephan Thomasee, the Chief Technology Officer at SHAZAM, architects the technological infrastructure and innovation roadmap for the debit network. Thomasee oversees the development and implementation of advanced solutions across credit card, debit card, core processing, fraud detection, ATM, and merchant services. This executive ensures SHAZAM's technology platforms are robust, secure, and scalable, supporting the diverse needs of community financial institutions throughout the U.S. The Chief Technology Officer drives the integration of new technologies to enhance service delivery and maintain SHAZAM's competitive edge in the financial services sector. By focusing on technological advancement, Stephan Thomasee ensures the company's core and ancillary services, including risk and ACH processing, operate with maximum efficiency and reliability. Thomasee's leadership is critical for maintaining the integrity and performance of SHAZAM's comprehensive suite of financial solutions.

Jackie Rolow, the Chief Human Resources Officer & Executive VP at SHAZAM, leads the strategic development and execution of human capital initiatives across the organization. Rolow oversees all aspects of talent management, employee engagement, and organizational development, ensuring SHAZAM cultivates a high-performing and supportive work environment. This executive is responsible for aligning HR strategies with the company's mission to deliver choice and flexibility to community financial institutions throughout the U.S. The Chief Human Resources Officer & Executive VP drives programs that foster professional growth and leadership development, crucial for maintaining the company's expertise in credit card, debit card, core, fraud, ATM, merchant, marketing, training, risk, and ACH services. Jackie Rolow ensures that SHAZAM's workforce is equipped with the skills and dedication necessary to support its member-owned network effectively. Rolow's leadership is fundamental to building and retaining the talent that powers SHAZAM's innovation and operational success.