SCAN Group Executive and Leadership Team

Charles Olson, the Chief Financial Officer at SCAN Group, directs all fiscal planning and capital allocation strategies. Managing the financial health of this not-for-profit Medicare Advantage organization, the Chief Financial Officer ensures long-term sustainability through rigorous budget oversight and investment management. Olson architects financial models that support the expansion of community services throughout the California service area. By analyzing market trends and healthcare reimbursement structures, the Chief Financial Officer maintains the fiscal integrity required to fund essential member programs. This leadership role involves close collaboration with the Board to align financial performance with the mission of providing high-quality care to seniors. Through precise risk assessment and revenue cycle management, Charles Olson secures the resources necessary for organizational growth. Ultimately, the Chief Financial Officer optimizes capital deployment to maximize the impact of every dollar invested in member health and community wellness initiatives.

Michael Lombardi, the Chief Operating Officer at SCAN Group, oversees the daily execution of Medicare Advantage plan administration and service delivery. Focusing on internal process optimization, the Chief Operating Officer drives efficiency across all member-facing departments to ensure seamless healthcare access. Lombardi manages the operational infrastructure that supports the organization's mission of serving seniors throughout California. By streamlining administrative workflows and enhancing service delivery models, the Chief Operating Officer improves the overall member experience. This role requires constant coordination with clinical and administrative teams to maintain high standards of care and regulatory compliance. Michael Lombardi implements scalable solutions that allow the organization to adapt to evolving healthcare demands. Through the application of data-driven management techniques, the Chief Operating Officer ensures that operational outputs consistently meet the strategic goals established by the executive leadership team for the entire California service area.

David Patzer, the President & Owner at SCAN Group, provides the overarching vision and strategic direction for the organization's Medicare Advantage and community service operations. Guiding the long-term growth of the entity, the President & Owner ensures that all business activities remain true to the founding mission of supporting seniors in California. Patzer oversees the alignment of executive functions, ensuring that financial, operational, and human capital strategies work in concert to achieve organizational objectives. This leadership role involves representing the organization to key stakeholders and maintaining the integrity of the not-for-profit model. By setting the tone for corporate governance and ethical conduct, the President & Owner fosters an environment of accountability and excellence. David Patzer drives the pursuit of innovative healthcare solutions that address the unique needs of the aging population. Through decisive leadership, the President & Owner secures the organization's position as a leader in the regional healthcare landscape.

Karen Schulte, the President at SCAN Group, leads the strategic expansion and market development of Medicare Advantage offerings. Focusing on the growth of the organization's footprint, the President directs initiatives that increase member access to high-quality healthcare services throughout California. Schulte manages the relationships with provider networks and healthcare partners to ensure the delivery of comprehensive care. This leadership role involves analyzing market dynamics to identify opportunities for service enhancement and geographic reach. By driving the implementation of new health programs, the President ensures that the organization remains competitive and responsive to the evolving needs of seniors. Karen Schulte collaborates with the executive team to refine the business model, ensuring that growth strategies support the not-for-profit mission. Through effective market positioning and strategic planning, the President secures the organization's ability to provide sustainable, high-value care to an increasing number of members across the region.

Elizabeth Adams, the President at SCAN Group, oversees the operational excellence and service quality of the organization's Medicare Advantage plans. Focusing on the clinical and administrative standards that define the member experience, the President ensures that all services meet the highest benchmarks for care. Adams directs the teams responsible for quality assurance and member satisfaction across the California service area. This leadership role involves optimizing the delivery of healthcare services to ensure that members receive timely and effective support. By fostering a culture of continuous improvement, the President drives the refinement of care management protocols. Elizabeth Adams works closely with clinical leaders to integrate evidence-based practices into the organization's service offerings. Through rigorous oversight of operational performance, the President ensures that the organization consistently delivers on its promise to improve the health and independence of seniors, maintaining a strong reputation for quality and reliability in the healthcare market.

Jason Dyer, the Vice President & Chief Technology Officer at SCAN Group, architects the digital infrastructure and data systems powering the organization's Medicare Advantage operations. Overseeing the integration of advanced health information technology, the Vice President & Chief Technology Officer ensures secure and efficient data management for members across California. Dyer drives the digital transformation strategy, implementing tools that enhance clinical decision-making and administrative productivity. This leadership role involves protecting sensitive health information while fostering innovation in member engagement platforms. By aligning technological capabilities with the broader mission of providing accessible senior care, the Vice President & Chief Technology Officer supports the organization's commitment to community health. Jason Dyer manages the technical teams responsible for maintaining robust systems that facilitate seamless communication between providers and members. Through continuous investment in modern software and cybersecurity, the Vice President & Chief Technology Officer maintains the technological edge necessary for sustained market relevance.

Robert Hampton, the Chief Human Resources Officer at SCAN Group, directs talent acquisition, organizational development, and employee engagement strategies. Managing the workforce that supports the organization's Medicare Advantage mission, the Chief Human Resources Officer fosters a culture of service and excellence across the California service area. Hampton designs programs that attract and retain top-tier professionals dedicated to senior care. This leadership role involves aligning human capital strategies with the long-term goals of the organization, ensuring that staff members possess the skills necessary to deliver high-quality community services. By implementing performance management systems and professional development initiatives, the Chief Human Resources Officer drives organizational effectiveness. Robert Hampton works closely with other executives to ensure that the workforce remains agile and committed to the core values of the organization. Through strategic workforce planning, the Chief Human Resources Officer ensures that the organization maintains the capacity to meet the growing needs of the senior population.

Nancy Monk, the Chief Operations Officer at SCAN Group, manages the strategic implementation of community-based programs and volunteer services. Focusing on the external impact of the organization, the Chief Operations Officer coordinates the delivery of education programs and community funding initiatives throughout California. Monk architects partnerships that extend the reach of the organization beyond traditional insurance services. This leadership role involves overseeing the operational logistics of community outreach, ensuring that resources effectively reach the seniors who need them most. By integrating community services with the broader Medicare Advantage model, the Chief Operations Officer enhances the holistic support provided to members. Nancy Monk drives the execution of programs that address social determinants of health, thereby improving overall community well-being. Through meticulous planning and stakeholder engagement, the Chief Operations Officer ensures that the organization remains a vital resource for seniors, consistently delivering on the promise of compassionate and accessible care.

Lindsay Crawley-Herbert, the Chief People Officer at SCAN Group, leads the strategy for employee experience, diversity, and organizational culture. Overseeing the internal environment that supports the mission of providing Medicare Advantage plans, the Chief People Officer ensures that the workforce remains aligned with the organization's commitment to senior care. Crawley-Herbert designs initiatives that promote inclusivity and professional growth for all staff members operating across California. This leadership role involves cultivating a workplace where innovation and empathy thrive, directly impacting the quality of service delivered to members. By championing employee well-being and engagement, the Chief People Officer drives the retention of talent essential for organizational success. Lindsay Crawley-Herbert collaborates with leadership to integrate human-centric values into every aspect of the business model. Through the development of robust internal communication and feedback loops, the Chief People Officer ensures that the organization maintains a strong, unified culture dedicated to serving the community.

Renee Delphin-Rodriguez, the Chief Legal Officer & General Counsel at SCAN Group, directs all legal affairs, regulatory compliance, and corporate governance matters. Managing the complex legal landscape of a not-for-profit Medicare Advantage plan, the Chief Legal Officer & General Counsel ensures that all operations adhere to state and federal healthcare regulations. Delphin-Rodriguez provides strategic counsel to the Board and executive team, mitigating risk while supporting the organization's mission throughout California. This leadership role involves overseeing contract negotiations, intellectual property protection, and compliance audits. By establishing robust legal frameworks, the Chief Legal Officer & General Counsel enables the organization to innovate safely within the healthcare sector. Renee Delphin-Rodriguez manages the legal department to ensure that all business activities remain transparent and ethical. Through proactive legal strategy, the Chief Legal Officer & General Counsel protects the organization's interests and supports the long-term sustainability of its community-focused healthcare initiatives.