Santander Bank Executive and Leadership Team

September, 2026

Leadership Overview

Santander Bank has 10 executives leading key functions including strategy, market expansion, operational excellence, and risk management.

Committed to delivering robust financial solutions across diverse global markets, Santander Bank prioritizes customer-centric banking services while maintaining a strong focus on sustainable growth and long-term value creation for stakeholders.

Leadership Roles at Santander Bank

  • Chief Executive Officer, Santander Bank, N.A. - John Ciulla
  • Market Chief Executive Officer - Andrew Samuel
  • Chief Executive Officer and President - Juan Moreno
  • Chief Operating Officer - Alicia Wade
  • Executive Vice President & Chief Operating Officer - Dustin Neurath
  • Chief Operating Officer, Santander US and Santander Bank - Luis Massiani
  • Chief Operating Officer, Internal Audit & Credit Risk Review Santander (US) - Arlivon Vega
  • Chief of Staff - Randi Stith
  • Manager, Platform (Credit Cards) & Chief Information Officer, Consumer & Business Banking Office - Anthony Piccione
  • Risk Chief of Staff - Steven Sarasin
  • John Ciulla - Chief Executive Officer, Santander Bank, N.A.

    John Ciulla, the Chief Executive Officer, Santander Bank, N.A. at Santander Bank, directs the overarching strategic vision for the retail banking division. Overseeing the integration of domestic operations with the broader global network, the Chief Executive Officer, Santander Bank, N.A. ensures alignment with the parent organization's standards. This leadership role involves managing complex regulatory environments while driving deposit growth across the United States. By fostering a culture of operational efficiency, John Ciulla strengthens the market position of the institution. The Chief Executive Officer, Santander Bank, N.A. collaborates with the board to refine long-term financial objectives. Through consistent focus on retail banking excellence, the executive secures competitive advantages in a crowded financial landscape. Ultimately, the Chief Executive Officer, Santander Bank, N.A. maintains the stability and reputation of the bank while navigating evolving economic conditions and shifting consumer demands in the modern banking sector.
    John Ciulla

    Andrew Samuel - Market Chief Executive Officer

    Andrew Samuel, the Market Chief Executive Officer at Santander Bank, directs regional growth initiatives and local market penetration strategies. Overseeing the expansion of retail banking services, the Market Chief Executive Officer ensures that regional branches meet specific performance benchmarks. This leadership role involves analyzing local economic trends to tailor financial products for diverse consumer bases. By optimizing regional resource allocation, Andrew Samuel drives revenue growth and enhances customer engagement. The Market Chief Executive Officer coordinates with corporate leadership to implement national policies at the local level. Through active management of regional portfolios, the executive supports the broader mission of the bank. Ultimately, the Market Chief Executive Officer fosters strong community relationships and ensures that regional operations contribute effectively to the overall success of the institution within the competitive retail banking market.

    Juan Moreno - Chief Executive Officer and President

    Juan Moreno, the Chief Executive Officer and President at Santander Bank, directs the executive management team and oversees the execution of corporate policy. Managing the intersection of retail banking and institutional strategy, the Chief Executive Officer and President ensures that all departments operate in harmony with the bank's core mission. This leadership role involves high-level decision-making regarding capital investment and market positioning. By streamlining organizational processes, Juan Moreno improves overall productivity and service delivery. The Chief Executive Officer and President maintains constant communication with the board to ensure transparency and strategic focus. Through rigorous oversight of financial performance, the executive drives sustainable growth across the organization. Ultimately, the Chief Executive Officer and President secures the long-term viability of the bank by balancing immediate operational needs with future-oriented strategic goals in the global finance sector.

    Alicia Wade - Chief Operating Officer

    Alicia Wade, the Chief Operating Officer at Santander Bank, directs the internal infrastructure and daily operational workflows of the retail banking division. Overseeing the implementation of scalable technology solutions, the Chief Operating Officer ensures that banking processes remain efficient and secure. This leadership role involves managing the operational budget and streamlining service delivery to enhance the customer experience. By refining internal protocols, Alicia Wade reduces friction in the loan and deposit processing cycles. The Chief Operating Officer collaborates with other C-suite leaders to align operational capabilities with the bank's strategic growth targets. Through constant monitoring of performance metrics, the executive identifies areas for process improvement. Ultimately, the Chief Operating Officer maintains the operational integrity of the bank, ensuring that all systems support the broader goal of providing reliable and accessible financial services to a wide range of customers.

    Dustin Neurath - Executive Vice President & Chief Operating Officer

    Dustin Neurath, the Executive Vice President & Chief Operating Officer at Santander Bank, directs the strategic execution of operational programs and large-scale organizational change. Overseeing the alignment of business units with corporate goals, the Executive Vice President & Chief Operating Officer ensures that operational resources support long-term profitability. This leadership role involves managing complex projects that span multiple departments, including retail and commercial banking. By driving efficiency in service delivery, Dustin Neurath enhances the bank's competitive standing. The Executive Vice President & Chief Operating Officer works closely with the executive team to implement innovative operational strategies that address market shifts. Through rigorous oversight of operational performance, the executive ensures that the bank remains agile and responsive to customer needs. Ultimately, the Executive Vice President & Chief Operating Officer secures the operational foundation necessary for sustained growth and excellence in the financial services industry.

    Luis Massiani - Chief Operating Officer, Santander US and Santander Bank

    Luis Massiani, the Chief Operating Officer, Santander US and Santander Bank at Santander Bank, directs the operational strategy across the entire United States footprint. Overseeing the coordination of regional and national operations, the Chief Operating Officer, Santander US and Santander Bank ensures that the bank maintains a unified approach to service delivery. This leadership role involves managing the balance between local market requirements and global corporate standards. By optimizing the operational framework, Luis Massiani drives cost-effectiveness and service quality. The Chief Operating Officer, Santander US and Santander Bank works with the executive team to align operational capacity with the bank's growth objectives. Through strategic oversight of the US operations, the executive ensures that the bank remains a top retail banking provider. Ultimately, the Chief Operating Officer, Santander US and Santander Bank strengthens the bank's market position by ensuring operational excellence across all US-based business units.
    Luis Massiani

    Arlivon Vega - Chief Operating Officer, Internal Audit & Credit Risk Review Santander (US)

    Arlivon Vega, the Chief Operating Officer, Internal Audit & Credit Risk Review Santander (US) at Santander Bank, directs the operational aspects of internal audit and credit risk assessment. Overseeing the integrity of internal controls, the Chief Operating Officer, Internal Audit & Credit Risk Review Santander (US) ensures that the bank adheres to strict financial reporting and risk management standards. This leadership role involves managing the audit process to identify operational weaknesses and improve credit risk review accuracy. By streamlining the audit workflow, Arlivon Vega enhances the effectiveness of the risk management function. The Chief Operating Officer, Internal Audit & Credit Risk Review Santander (US) collaborates with the risk team to ensure that all credit activities align with corporate policy. Through rigorous oversight, the executive maintains the bank's commitment to financial transparency. Ultimately, the Chief Operating Officer, Internal Audit & Credit Risk Review Santander (US) secures the bank's operational health through diligent audit and risk review practices.

    Randi Stith - Chief of Staff

    Randi Stith, the Chief of Staff at Santander Bank, directs the administrative functions and strategic priorities of the executive office. Overseeing the flow of information between leadership teams, the Chief of Staff ensures that critical projects receive necessary attention and resources. This leadership role involves coordinating cross-departmental initiatives to improve organizational agility. By managing the executive agenda, Randi Stith facilitates efficient decision-making processes. The Chief of Staff acts as a primary liaison for the board and senior management, ensuring alignment on key corporate objectives. Through meticulous planning and execution, the executive supports the bank's mission to provide superior financial services. Ultimately, the Chief of Staff optimizes the operational capacity of the leadership team, allowing for a more focused approach to market challenges and internal growth opportunities within the retail banking environment.

    Anthony Piccione - Manager, Platform (Credit Cards) & Chief Information Officer, Consumer & Business Banking Office

    Anthony Piccione, the Manager, Platform (Credit Cards) & Chief Information Officer, Consumer & Business Banking Office at Santander Bank, directs the digital transformation and technological infrastructure for consumer and business banking. Overseeing the development of credit card platforms, the Manager, Platform (Credit Cards) & Chief Information Officer, Consumer & Business Banking Office ensures that digital tools meet modern security and usability standards. This leadership role involves managing the integration of new software solutions to improve banking accessibility. By optimizing the technology stack, Anthony Piccione supports the bank's mission to provide seamless financial experiences. The Manager, Platform (Credit Cards) & Chief Information Officer, Consumer & Business Banking Office collaborates with product teams to innovate within the credit card space. Through strategic investment in IT, the executive drives digital adoption and operational efficiency. Ultimately, the Manager, Platform (Credit Cards) & Chief Information Officer, Consumer & Business Banking Office secures the bank's technological future.
    Anthony Piccione

    Steven Sarasin - Risk Chief of Staff

    Steven Sarasin, the Risk Chief of Staff at Santander Bank, directs the risk management framework and ensures compliance with regulatory standards. Overseeing the identification and mitigation of financial risks, the Risk Chief of Staff ensures that the bank maintains a stable risk profile. This leadership role involves coordinating with the risk committee to assess potential threats to the bank's capital and reputation. By implementing robust risk assessment protocols, Steven Sarasin protects the institution from market volatility. The Risk Chief of Staff acts as a key advisor to the executive team on matters of risk appetite and governance. Through continuous monitoring of the financial landscape, the executive ensures that the bank remains resilient. Ultimately, the Risk Chief of Staff supports the bank's mission by providing the necessary oversight to navigate complex financial environments while maintaining the trust of customers and regulators alike.

    Explore Leadership Teams in Banking

    Frequently Asked Questions Regarding Santander Bank Top Executives and Leadership Team

    Who leads Santander Bank?
    Santander Bank is led by John Ciulla (Chief Executive Officer, Santander Bank, N.A.), along with executives such as Andrew Samuel (Market Chief Executive Officer) and Juan Moreno (Chief Executive Officer and President).
    Who is part of Santander Bank’s executive team?
    The executive team of Santander Bank includes leaders such as John Ciulla (Chief Executive Officer, Santander Bank, N.A.), Andrew Samuel (Market Chief Executive Officer), Juan Moreno (Chief Executive Officer and President) and other senior executives.
    How many executives does Santander Bank have?
    Santander Bank has 10 executives leading key business areas.
    What roles are included in Santander Bank’s leadership team?
    The leadership team of Santander Bank includes roles such as Chief Executive Officer, Santander Bank, N.A., Market Chief Executive Officer, Chief Executive Officer and President, Chief Operating Officer, Executive Vice President & Chief Operating Officer.