Regis Executive and Leadership Team

Michael Chu, the Chief Executive Officer at Regis, directs the overarching strategic vision for the entire salon franchise network. By prioritizing long-term growth, the Chief Executive Officer aligns corporate objectives with the evolving needs of franchisees across North America. This leadership role involves constant evaluation of market trends within the haircare industry to ensure competitive positioning. Michael Chu manages high-level relationships with stakeholders and the Board to maintain financial stability and operational efficiency. Through rigorous oversight of business systems, the Chief Executive Officer drives innovation in service delivery and product distribution. By fostering a culture of accountability, the Chief Executive Officer ensures that every salon location adheres to the high standards expected of the brand. Ultimately, the Chief Executive Officer secures the future of the organization by optimizing resource allocation and expanding the footprint of the company in key regional markets.

Matthew Doctor, the President & Chief Executive Officer at Regis, executes the primary operational roadmap for the company. Overseeing the integration of salon services and retail product sales, the President & Chief Executive Officer ensures that franchisees receive consistent support and training. This leadership role demands a focus on streamlining internal processes to improve profitability across the North American portfolio. Matthew Doctor collaborates with executive leadership to refine the business model, ensuring that every salon brand remains relevant in a competitive consumer landscape. By analyzing performance metrics, the President & Chief Executive Officer identifies opportunities for scaling operations and enhancing the customer experience. Through direct engagement with regional managers, the President & Chief Executive Officer maintains alignment with corporate goals. Ultimately, the President & Chief Executive Officer drives sustainable growth by leveraging the proven business systems that define the company market presence.

Susan Lintonsmith, the Chief Executive Officer & Board Member at Regis, governs the strategic direction of the organization while providing critical oversight from the board level. By balancing executive management with fiduciary responsibilities, the Chief Executive Officer & Board Member ensures that all corporate initiatives support long-term shareholder value. This leadership role involves architecting policies that strengthen the relationship between the franchisor and salon owners. Susan Lintonsmith monitors industry shifts to adapt the service offerings and product lines provided to thousands of locations. Through active participation in board meetings, the Chief Executive Officer & Board Member aligns operational tactics with the broader mission of the company. By championing excellence in salon management, the Chief Executive Officer & Board Member drives consistency across the North American network. Ultimately, the Chief Executive Officer & Board Member secures the competitive advantage of the brand through disciplined governance and strategic foresight.

Jim Lain, the President at Regis, manages the day-to-day execution of business operations across the salon network. By focusing on the practical application of business systems, the President ensures that franchisees maintain high standards of service and operational efficiency. This leadership role involves overseeing the support infrastructure that provides training and resources to salon owners throughout North America. Jim Lain coordinates with regional teams to resolve operational challenges and implement best practices. Through the refinement of internal workflows, the President drives productivity and cost management within the organization. By fostering strong partnerships with franchisees, the President ensures that the company mission remains central to daily salon activities. This role requires a deep understanding of the haircare industry to support the growth of the brand. Ultimately, the President secures the operational success of the company by maintaining a relentless focus on quality and performance.

Dana Benfield, the Interim Chief Marketing Officer at Regis, architects the brand identity and promotional strategies for the entire salon portfolio. By developing targeted campaigns, the Interim Chief Marketing Officer drives customer acquisition and retention across North American markets. This leadership role involves managing the digital presence and advertising initiatives that support individual salon locations. Dana Benfield collaborates with operations teams to ensure that marketing efforts translate into increased foot traffic and product sales. Through data-driven analysis, the Interim Chief Marketing Officer optimizes the promotional mix to maximize return on investment for franchisees. By maintaining a consistent brand voice, the Interim Chief Marketing Officer strengthens the market position of the company. This role requires constant adaptation to changing consumer preferences in the haircare industry. Ultimately, the Interim Chief Marketing Officer builds brand loyalty by delivering compelling value propositions to clients through effective communication channels.