Hand & Stone Executive and Leadership Team

Henry Mandell, the Owner & Chief Executive Officer at Hand & Stone, directs the overarching strategic vision for the massage and facial spa franchise. Mandell architects long-term growth initiatives while overseeing the expansion of service offerings across North American markets. By aligning corporate objectives with franchisee success, the Chief Executive Officer ensures consistent brand standards and operational excellence. Henry Mandell maintains rigorous oversight of the executive team to drive revenue and market penetration. This leadership role involves constant evaluation of the competitive landscape within the consumer services sector to maintain a dominant position. Through the implementation of scalable business models, the Chief Executive Officer fosters a culture of wellness and professional development. Mandell secures the financial health of the organization by optimizing resource allocation and prioritizing high-impact investments that support the broader mission of providing accessible, high-quality spa treatments to a diverse client base.

Zdenka Olic, the Chief Operating Officer and FGG Spas, LLC at Hand & Stone, manages the daily operational workflows and service delivery protocols across the franchise network. Olic drives efficiency in massage and facial service execution, ensuring that every location adheres to strict quality benchmarks. Zdenka Olic coordinates with regional managers to streamline supply chain logistics for essential spa products and hair removal equipment. By refining internal processes, the Chief Operating Officer enhances the overall client experience and increases operational throughput. This role requires constant collaboration with the executive leadership to translate strategic goals into actionable, site-level performance metrics. Olic monitors key performance indicators to identify areas for improvement in service delivery and staff training programs. Through meticulous attention to detail, the Chief Operating Officer stabilizes the operational foundation of the company, supporting sustainable growth and consistent service quality across all managed spa facilities.

Kevin Byrne, the President at Hand & Stone, leads the execution of corporate initiatives and market expansion strategies. Byrne oversees the development of new franchise partnerships and manages relationships with existing stakeholders to ensure alignment with the company mission. Kevin Byrne directs the implementation of marketing and sales programs designed to increase brand awareness and client retention. By analyzing market trends, the President identifies opportunities for service diversification and geographic growth. This leadership position involves close coordination with the Board to report on performance and secure support for major capital projects. Byrne fosters a collaborative environment that empowers regional teams to achieve operational targets. Through the application of data-driven decision-making, the President optimizes the franchise model to maximize profitability and brand equity. Byrne ensures that the organization remains at the forefront of the wellness industry by continuously refining the service portfolio and enhancing the customer journey.

Jp Blaise, the President & Owner at Hand & Stone, focuses on the strategic development and ownership-level governance of the spa franchise. Blaise drives the expansion of the brand footprint by identifying high-potential markets and securing new franchise agreements. Jp Blaise oversees the integration of advanced wellness technologies and service methodologies to maintain a competitive edge in the facial and massage industry. By managing high-level stakeholder relations, the President & Owner ensures that the company maintains a strong reputation for quality and reliability. This role involves balancing immediate operational needs with long-term investment strategies to support the company's growth trajectory. Blaise monitors the performance of various franchise units to ensure compliance with corporate standards and financial targets. Through proactive leadership, the President & Owner cultivates a robust network of partners, driving the overall success and market influence of the organization within the consumer services sector.