Hand & Stone Executive and Leadership Team

Henry Mandell, the Owner & Chief Executive Officer at Hand & Stone, directs the overarching strategic vision for the massage and facial spa franchise. Mandell architects long-term growth initiatives while overseeing the expansion of the brand across North American markets. By aligning corporate objectives with the needs of individual franchisees, the Owner & Chief Executive Officer ensures consistent service quality and operational excellence. This leadership role involves constant evaluation of market trends within the consumer services sector to maintain a competitive edge. Henry Mandell monitors financial performance metrics to guarantee the sustainability of the business model. Through rigorous oversight of brand standards, the executive fosters a culture of wellness and professional care. Mandell maintains direct communication with the board to refine corporate policies, ultimately driving the company toward increased market penetration and enhanced customer satisfaction across all spa locations.

Zdenka Olic, the Chief Operating Officer and FGG Spas, LLC at Hand & Stone, manages the daily operational workflows and service delivery protocols for the spa network. Olic optimizes internal processes to improve efficiency in massage, facial, and hair removal service execution. By coordinating with regional managers, the Chief Operating Officer and FGG Spas, LLC ensures that every location adheres to strict safety and quality benchmarks. This role involves streamlining supply chain logistics for spa products to support seamless operations. Zdenka Olic analyzes performance data to identify areas for operational improvement and cost reduction. Through the implementation of standardized training programs, the executive elevates the skill sets of service providers. Olic maintains a focus on operational scalability, allowing the franchise to grow effectively while preserving the core mission of providing high-quality wellness services to a diverse consumer base.

Jp Blaise, the President & Owner at Hand & Stone, drives the development of new franchise opportunities and market expansion strategies. Blaise architects partnerships with prospective owners to increase the footprint of the spa brand throughout various regions. By focusing on business development, the President & Owner secures the long-term viability of the franchise model. This leadership role involves evaluating real estate opportunities and market demographics to ensure optimal placement for new spa facilities. Jp Blaise collaborates with the executive team to refine the brand identity and marketing approach, ensuring alignment with consumer expectations. Through the cultivation of strong relationships with stakeholders, the executive promotes brand loyalty and operational success. Blaise monitors competitive activity to adjust growth tactics, ultimately strengthening the market position of the company while maintaining the high standards established by the founders.

Kevin Byrne, the President at Hand & Stone, oversees the execution of corporate initiatives and the integration of new service offerings across the spa network. Byrne directs the implementation of technology solutions to enhance the customer booking experience and operational management. By focusing on organizational efficiency, the President ensures that all departments remain aligned with the primary mission of providing accessible wellness services. This role involves managing cross-functional teams to support the successful rollout of new marketing campaigns and service menus. Kevin Byrne analyzes consumer feedback to drive continuous improvement in service delivery and client retention strategies. Through the coordination of internal resources, the executive supports the growth of the franchise system. Byrne maintains a focus on operational excellence, ensuring that the brand remains a leader in the massage and facial spa industry through consistent innovation and high-quality service standards.