NRMA Insurance Executive and Leadership Team

Michael Baird, the Chief Executive Officer at NRMA Insurance, directs the overarching corporate strategy and long-term vision for the organization. Overseeing the integration of insurance products within the broader Insurance Australia Group framework, the Chief Executive Officer ensures alignment between regional service delivery and national financial objectives. Michael Baird manages high-level stakeholder relationships and drives the expansion of market presence across New South Wales and the Australian Capital Territory. By prioritizing operational efficiency and customer trust, the Chief Executive Officer maintains the competitive edge of the brand in a complex financial landscape. This leadership role involves constant evaluation of market trends to refine product offerings. Through rigorous oversight of organizational performance, the Chief Executive Officer secures the stability of the company. Ultimately, Baird fosters a culture of resilience and service excellence that defines the current market position of the firm.

Darren Adam, the Interim Chief Executive Officer, Roadside at NRMA Insurance, manages the critical roadside assistance operations that define the company's legacy. Overseeing the deployment of service teams across the Australian Capital Territory and New South Wales, the Interim Chief Executive Officer, Roadside ensures rapid response times and high-quality support for motorists. Darren Adam coordinates logistics for mobile service centers and optimizes the fleet management systems to improve operational throughput. By integrating digital dispatch tools with traditional field services, the Interim Chief Executive Officer, Roadside enhances the overall customer experience during emergency situations. This role requires constant collaboration with regional managers to maintain service standards. Through the effective management of field resources, the Interim Chief Executive Officer, Roadside drives significant improvements in service reliability. Ultimately, Adam strengthens the brand reputation by delivering consistent, high-value assistance to members throughout the region.

Kerry Brophy, the Chief of Staff & Group Chief Executive Officer, Office at NRMA Insurance, coordinates the administrative functions and strategic initiatives within the executive leadership team. Overseeing the flow of information between departments, the Chief of Staff & Group Chief Executive Officer, Office ensures that organizational priorities remain synchronized with the mission of the Insurance Australia Group. Kerry Brophy manages the internal governance processes and facilitates communication across the various service centers in New South Wales. By streamlining executive decision-making, the Chief of Staff & Group Chief Executive Officer, Office supports the implementation of corporate policies and operational improvements. This role involves managing high-priority projects that impact the entire organization. Through the effective orchestration of executive office activities, the Chief of Staff & Group Chief Executive Officer, Office drives internal alignment and organizational agility. Ultimately, Brophy ensures the seamless execution of the company's strategic agenda.

Cormac Hodgkinson, the Group Chief Technology Officer at NRMA Insurance, architects the digital infrastructure supporting the company's mobile applications and online insurance platforms. Overseeing the modernization of core systems, the Group Chief Technology Officer ensures that digital solutions remain secure, scalable, and user-friendly for customers across Australia. Cormac Hodgkinson drives the implementation of advanced data analytics to refine risk assessment models and personalize insurance offerings. By collaborating with cross-functional teams, the Group Chief Technology Officer aligns technological investments with the broader business goals of the Insurance Australia Group. This leadership role involves managing complex cybersecurity protocols to protect sensitive client information. Through the continuous optimization of digital touchpoints, the Group Chief Technology Officer improves operational efficiency and customer engagement. Ultimately, Hodgkinson enables the digital transformation necessary to maintain a leading position in the competitive insurance market.