NRMA Insurance Executive and Leadership Team

Michael Baird, the Chief Executive Officer at NRMA Insurance, directs the overarching strategy and operational execution for the company's insurance offerings across New South Wales and the Australian Capital Territory. Overseeing all business units, Baird ensures alignment with the company's mission of providing comprehensive home, car, travel, and business coverage. This leadership role involves navigating the competitive insurance landscape and fostering innovation in product development and service delivery. Baird's strategic vision guides the integration of local market understanding with the robust financial backing of the Insurance Australia Group (IAG). By optimizing service center operations and digital platforms, Michael Baird drives the company's commitment to customer accessibility and satisfaction, solidifying NRMA Insurance's position as a trusted provider.

Michael Gabriel, the Group Chief Financial Officer at NRMA Insurance, manages all financial operations and fiscal strategy for the organization. Gabriel oversees budgeting, financial planning, risk management, and capital allocation, ensuring the company's financial health and stability across New South Wales and the Australian Capital Territory. This critical function supports the delivery of diverse insurance products, including home, car, and travel coverage. Gabriel's expertise is vital in maintaining strong relationships with financial institutions and stakeholders, leveraging the resources of the Insurance Australia Group (IAG). By implementing rigorous financial controls and driving efficiency, Michael Gabriel ensures that NRMA Insurance can continue to invest in its digital solutions and service centers, thereby enhancing customer value and market competitiveness.

Cormac Hodgkinson, the Group Chief Technology Officer at NRMA Insurance, architects and executes the company's technology strategy, driving digital transformation and innovation. Hodgkinson oversees the development and maintenance of all IT infrastructure, including the mobile application and website, ensuring seamless digital insurance solutions for customers in New South Wales and the Australian Capital Territory. This role is pivotal in enhancing operational efficiency and customer experience across all product lines, from home and car insurance to business coverage. Collaborating closely with other executive leaders, Cormac Hodgkinson ensures technology investments align with business objectives and leverage the capabilities of the Insurance Australia Group (IAG). By championing cutting-edge technological advancements, Hodgkinson strengthens NRMA Insurance's competitive edge and commitment to accessible, modern insurance services.

Catherine Horan, the Chief People Officer at NRMA Insurance, leads all human resources functions, talent management, and organizational development initiatives. Horan cultivates a high-performance culture that supports the company's mission of providing comprehensive insurance services throughout New South Wales and the Australian Capital Territory. This involves attracting, retaining, and developing talent across all departments, from customer service to product development for home, car, and business insurance. Horan's strategic focus on employee engagement and well-being is crucial for maintaining operational excellence and fostering innovation, particularly in integrating digital solutions and managing multiple service centers. By aligning people strategies with business goals, Catherine Horan ensures NRMA Insurance has the skilled workforce necessary to thrive as part of the Insurance Australia Group (IAG) and deliver exceptional value to customers.