NGM Group Executive and Leadership Team

Bernadette Inglis, the Chief Executive Officer - Newcastle Greater Mutual Group at NGM Group, directs the overarching strategic vision for the organization. Overseeing the integration of Greater Bank and Newcastle Permanent, Inglis ensures the delivery of retail banking services to over half a million Australians. This leadership role involves managing a workforce of more than 1,600 employees while maintaining a focus on customer-owned banking principles. By aligning operational goals with social responsibility and environmental governance, Inglis drives the long-term sustainability of the firm. Bernadette Inglis also coordinates with the board to refine market positioning across regional Australia. Through consistent oversight of corporate performance, the Chief Executive Officer - Newcastle Greater Mutual Group secures the financial health of the institution. Ultimately, Inglis maintains the commitment to community-focused banking, ensuring that the organization supports the thriving of customers and the broader regions served by the group.

Andrew Cresp, the Chief Information Officer at NGM Group, architects the digital infrastructure supporting retail banking operations. Managing the technological backbone for both Greater Bank and Newcastle Permanent, Cresp ensures secure and efficient data processing for over half a million customers. This role involves overseeing cybersecurity protocols and modernizing banking platforms to enhance user experiences across Australia. By implementing robust IT governance, the Chief Information Officer supports the broader organizational goal of reliable, local service. Andrew Cresp also collaborates with executive leadership to align technology investments with the company's environmental and social governance objectives. Through the deployment of scalable systems, Cresp optimizes internal workflows for the 1,600-strong workforce. Ultimately, the Chief Information Officer maintains the integrity of digital assets, ensuring that the technological framework remains resilient while facilitating the expansion of banking services throughout the regions served by the group.

Annique Fabien, the Chief Revenue Officer, Performance & Customer & Digital Innovation Specialist at NGM Group, drives revenue growth through the optimization of customer-facing digital channels. Overseeing the performance metrics for both Greater Bank and Newcastle Permanent, Fabien ensures that digital innovation aligns with the needs of over half a million Australians. This leadership role involves analyzing market trends to refine product offerings and enhance customer engagement strategies. By integrating digital tools into the retail banking model, the Chief Revenue Officer, Performance & Customer & Digital Innovation Specialist improves service accessibility across regional markets. Annique Fabien also coordinates with cross-functional teams to ensure that revenue targets support the company's commitment to community-owned banking. Through the application of data-driven insights, Fabien maximizes operational efficiency. Ultimately, the Chief Revenue Officer, Performance & Customer & Digital Innovation Specialist secures the financial stability of the organization while advancing the digital transformation agenda.

Jodie Emanuel, the Manager, Technology Business at NGM Group, executes the operational alignment between technology investments and business requirements. Overseeing the financial and administrative aspects of the IT department, Emanuel ensures that the 1,600 employees have the necessary tools to provide high-quality retail banking services. This role involves managing vendor relationships and tracking the performance of technology projects across the organization. By streamlining the procurement and maintenance of banking software, the Manager, Technology Business supports the efficiency of Greater Bank and Newcastle Permanent. Jodie Emanuel also collaborates with the Chief Information Officer to ensure that technology spending reflects the company's social responsibility goals. Through rigorous budget management and process improvement, Emanuel optimizes the delivery of internal services. Ultimately, the Manager, Technology Business maintains the operational health of the firm's technical ecosystem, ensuring that all systems support the broader mission of serving customers throughout the regions.