NGM Group Executive and Leadership Team

Mark Colless, the Deputy Chief Financial Officer at NGM Group, manages the financial health and fiscal planning required to support retail banking operations. Overseeing capital allocation and budgetary controls, the Deputy Chief Financial Officer ensures that the financial resources of Greater Bank and Newcastle Permanent remain aligned with long-term strategic objectives. Mark Colless monitors economic indicators across Australia to mitigate financial risks and optimize the balance sheet. By providing detailed financial reporting to the board, the Deputy Chief Financial Officer facilitates informed decision-making regarding investments in community-focused banking initiatives. This leadership role involves maintaining rigorous oversight of fiscal governance and regulatory compliance. Colless drives the development of financial models that support the growth of the workforce and the expansion of regional services. Through precise management of liquidity and capital reserves, the Deputy Chief Financial Officer ensures the organization maintains the stability necessary to serve over half a million customers effectively.

Stuart Hall, the Chief Operating Officer at NGM Group, manages the daily operational workflows that sustain retail banking services across the Australian market. Overseeing the internal processes for Greater Bank and Newcastle Permanent, the Chief Operating Officer optimizes service delivery models to ensure consistent, friendly, and local customer interactions. Stuart Hall coordinates the efforts of over 1,600 employees to maintain high standards of operational excellence and service quality. By streamlining administrative functions, the Chief Operating Officer reduces friction in the customer journey, directly supporting the company mission of community-focused banking. This leadership role requires constant monitoring of service performance metrics to identify areas for process improvement. Hall drives the execution of internal policies that align with social responsibility and environmental governance goals. Through rigorous oversight of branch and digital operations, the Chief Operating Officer ensures that the organization remains agile and responsive to the diverse financial needs of the regions served.

Andrew Cresp, the Chief Information Officer at NGM Group, directs the digital infrastructure supporting retail banking services for over half a million customers. Managing the technological backbone of Greater Bank and Newcastle Permanent, the Chief Information Officer architects secure, scalable systems that facilitate seamless financial transactions. Andrew Cresp oversees the integration of advanced cybersecurity protocols to protect sensitive client data across all digital platforms. By modernizing legacy banking software, the Chief Information Officer ensures high availability for mobile and online banking channels. This leadership role involves collaborating with executive peers to align technical roadmaps with the broader organizational goal of enhancing customer-owned banking experiences. Through the implementation of robust data analytics, the Chief Information Officer drives operational efficiency across the entire enterprise. Cresp maintains a focus on long-term digital transformation, ensuring the technology stack supports the evolving needs of Australian communities while maintaining strict regulatory compliance standards.

Annique Fabien, the Chief Revenue Officer, Performance & Customer & Digital Innovation Specialist at NGM Group, architects revenue growth strategies through the lens of customer-centric digital innovation. Analyzing market trends across Australia, the Chief Revenue Officer, Performance & Customer & Digital Innovation Specialist identifies new opportunities to expand the reach of Greater Bank and Newcastle Permanent. Annique Fabien leads the development of digital products that enhance customer engagement and drive long-term financial sustainability. By integrating performance analytics with innovative service offerings, the Chief Revenue Officer, Performance & Customer & Digital Innovation Specialist ensures that revenue targets align with the core values of a customer-owned banking model. This leadership role involves cross-functional collaboration to refine the digital experience for over half a million clients. Fabien drives initiatives that prioritize user-friendly banking solutions, ensuring that digital innovation remains a primary catalyst for organizational growth. Through strategic market positioning, the Chief Revenue Officer, Performance & Customer & Digital Innovation Specialist secures the competitive standing of the firm.

Jodie Emanuel, the Manager, Technology Business at NGM Group, coordinates the alignment between technical capabilities and business requirements for the retail banking brands. Overseeing the operational side of technology projects, the Manager, Technology Business ensures that software and hardware investments directly support the needs of the 1,600-strong workforce. Jodie Emanuel facilitates communication between IT teams and other departments to streamline the deployment of new banking tools. By managing the technology budget and resource allocation, the Manager, Technology Business optimizes the efficiency of internal systems. This leadership role involves evaluating the impact of technology on customer service delivery and identifying opportunities for process automation. Emanuel drives the implementation of business-focused technology solutions that enhance the overall banking experience for Australian clients. Through careful project management and stakeholder engagement, the Manager, Technology Business ensures that all technological advancements contribute to the broader mission of supporting thriving communities and maintaining high standards of service.