Metropolitan Family Services Executive and Leadership Team

Theresa Nihill, the Chief Operating Officer at Metropolitan Family Services, oversees the daily execution of community-based programs and service delivery models. Nihill manages the operational infrastructure required to support families throughout the region, ensuring that all social service initiatives meet rigorous quality standards. The Chief Operating Officer directs the implementation of advocacy strategies designed to assist low-income households. Theresa Nihill coordinates with department heads to refine service protocols and improve client outcomes across all community centers. By analyzing operational data, the Chief Operating Officer identifies opportunities for process improvement and service expansion. Nihill maintains a focus on fiscal responsibility while scaling programs to meet the evolving needs of the community. This leadership role involves managing complex logistics to ensure that resources reach the populations requiring support most urgently. Through consistent operational oversight, the Chief Operating Officer sustains the long-term viability of the organization's mission.

Jason Eliason, the Chief of Staff at Metropolitan Family Services, directs internal administrative workflows and coordinates cross-departmental initiatives to ensure organizational alignment. Eliason manages high-level projects that support the non-profit mission of providing community center services to working families. By facilitating communication between the executive leadership team and various program directors, the Chief of Staff optimizes resource allocation and operational efficiency. Jason Eliason monitors key performance indicators to track the impact of community advocacy programs across the Chicago area. This role involves streamlining internal processes to enhance service delivery for low-income populations. Through rigorous oversight of organizational goals, the Chief of Staff maintains the structural integrity of the agency. Eliason drives strategic planning efforts that allow the organization to scale its social impact effectively. Ultimately, the Chief of Staff ensures that all internal operations remain focused on the core objective of strengthening family stability.

Muna Walker, the Chief of Staff, Metropolitan Peace Initiatives at Metropolitan Family Services, directs specialized programs focused on community safety and violence prevention. Walker manages the strategic deployment of resources aimed at reducing community conflict and fostering safer environments for families. The Chief of Staff, Metropolitan Peace Initiatives coordinates with local stakeholders and community leaders to implement evidence-based interventions. Muna Walker oversees the operational execution of peace-building efforts, ensuring that these critical services reach the most vulnerable neighborhoods. By aligning program goals with the broader mission of the organization, the Chief of Staff, Metropolitan Peace Initiatives drives measurable improvements in community stability. This role involves managing complex partnerships and monitoring the effectiveness of safety initiatives. Walker ensures that all peace-focused programs remain responsive to the immediate needs of the population. Through dedicated leadership, the Chief of Staff, Metropolitan Peace Initiatives strengthens the overall impact of the agency's community advocacy work.

Timothy Holper, the Chief Data Officer & Chief Information Officer at Metropolitan Family Services, architects the digital infrastructure and data analytics frameworks that support organizational decision-making. Holper manages the secure integration of information systems to enhance the delivery of social services. The Chief Data Officer & Chief Information Officer directs the implementation of technology solutions that track program efficacy and client outcomes. Timothy Holper oversees the protection of sensitive data while ensuring that staff members have access to the insights required for effective community advocacy. By leveraging advanced analytics, the Chief Data Officer & Chief Information Officer identifies trends that inform the strategic direction of the non-profit. This role involves modernizing technical systems to improve operational agility and service accessibility. Holper ensures that the organization remains at the forefront of digital transformation in the social services sector. Through robust information management, the Chief Data Officer & Chief Information Officer supports the agency's commitment to data-driven family support.