Metropolitan Family Services Executive and Leadership Team

Theresa Nihill, the Chief Operating Officer at Metropolitan Family Services, directs all internal community center operations and service delivery models. Overseeing the daily execution of non-profit programs, the Chief Operating Officer ensures that resource allocation aligns with the needs of low-income families. This leadership role involves managing complex service workflows and optimizing organizational efficiency to maximize community impact. By streamlining administrative processes, Theresa Nihill directly supports the expansion of social advocacy efforts across the region. Nihill maintains rigorous standards for program quality while coordinating with other executive leaders to refine the long-term operational strategy. Through the implementation of scalable service frameworks, the Chief Operating Officer strengthens the capacity of the organization to address systemic poverty. Ultimately, Nihill secures the operational stability required to sustain vital community support systems for diverse populations.

Jason Eliason, the Chief of Staff at Metropolitan Family Services, manages executive communications and facilitates cross-departmental alignment on strategic initiatives. Overseeing the integration of organizational goals, the Chief of Staff ensures that leadership priorities translate into actionable community programs. This role involves coordinating high-level projects that bridge the gap between administrative planning and frontline service delivery. By fostering collaboration among the executive team, Jason Eliason drives the implementation of mission-critical objectives. Eliason monitors the progress of key performance indicators to ensure that the organization remains responsive to the evolving needs of working families. Through the management of internal governance structures, the Chief of Staff enhances the overall effectiveness of the leadership team. Ultimately, Eliason maintains the strategic focus necessary to advance the long-term vision of the organization while ensuring operational cohesion across all departments.

Muna Walker, the Chief of Staff, Metropolitan Peace Initiatives at Metropolitan Family Services, directs specialized advocacy programs focused on community safety and violence prevention. Overseeing the strategic direction of peace-building efforts, the Chief of Staff, Metropolitan Peace Initiatives ensures that outreach strategies effectively reach vulnerable populations. This leadership role involves managing partnerships with local stakeholders and coordinating complex intervention projects designed to foster safer neighborhoods. By aligning peace initiatives with the broader mission of the organization, Muna Walker drives measurable improvements in community stability. Walker monitors the impact of safety programs to ensure that resources address the root causes of social instability. Through the development of targeted advocacy campaigns, the Chief of Staff, Metropolitan Peace Initiatives strengthens the influence of the organization in public policy discussions. Ultimately, Walker secures the necessary support to sustain critical peace-building operations across the region.

Timothy Holper, the Chief Data Officer & Chief Information Officer at Metropolitan Family Services, architects the digital infrastructure and data analytics frameworks supporting community service delivery. Overseeing the modernization of information systems, the Chief Data Officer & Chief Information Officer ensures that technology platforms remain secure and accessible for staff and clients. This role involves managing the integration of data-driven insights into program development to improve service outcomes for low-income families. By optimizing the technological landscape, Timothy Holper drives operational efficiency and enhances the ability of the organization to track social impact. Holper coordinates with the executive team to implement robust cybersecurity measures and data governance policies. Through the deployment of advanced analytical tools, the Chief Data Officer & Chief Information Officer enables evidence-based decision-making across all departments. Ultimately, Holper secures the digital foundation required to support the long-term growth and sustainability of the organization.