Memorial Hermann Executive and Leadership Team

Fache Malisha Patel, the Senior Vice President & Chief Executive Officer, Memorial Hermann Sugar Land & Southwest Hospitals, directs comprehensive hospital operations for two key facilities within the Memorial Hermann Health System. This leadership position involves overseeing strategic planning, financial performance, and clinical excellence for both Memorial Hermann Sugar Land and Memorial Hermann Southwest. Fache Malisha Patel ensures these hospitals deliver high-quality, accessible healthcare services to their respective communities, aligning operations with the broader organizational mission. The role demands robust management of departmental functions, including patient care, medical staff relations, and facility management, to optimize patient outcomes and operational efficiency. Patel's oversight extends to fostering a culture of continuous improvement and patient safety across all service lines. This executive drives the strategic growth and market presence of these vital Houston-area healthcare centers, ensuring they meet the evolving needs of patients and the community.

Laurn Oddo, the Senior Executive Secretary, provides essential administrative and operational support to key financial and investment leadership within Memorial Hermann Health System. This role involves managing complex schedules, coordinating critical meetings, and facilitating communication for the Chief Investment Officer and Chief Financial Officer of Community Hospitals. Laurn Oddo ensures the smooth functioning of executive offices by handling correspondence, preparing documentation, and managing logistical arrangements for corporate travel. The executive secretary's support is vital for the efficient operation of financial planning and investment strategy for the community hospital division. Oddo's meticulous attention to detail and organizational skills are instrumental in supporting the financial leadership's strategic initiatives and daily operations, contributing to the overall financial health of the organization.

Blake Allison, the Chief Operating Officer, Urgent Care Services, directs the operational strategy and execution for Memorial Hermann's urgent care network. This leadership role focuses on ensuring efficient, high-quality patient care delivery across all urgent care locations, enhancing accessibility for communities throughout the Greater Houston area. Blake Allison oversees the day-to-day operations, staff management, and service line development within the urgent care division, aiming to optimize patient flow and satisfaction. The COO's responsibilities include implementing best practices, managing operational budgets, and driving performance improvements to meet organizational goals. Allison's focus is on expanding the reach and effectiveness of urgent care services, providing convenient and timely medical attention. This executive ensures that the urgent care division operates seamlessly, contributing significantly to Memorial Hermann's comprehensive healthcare offerings.

Norma Bynum, the Physician Peer Review Chief Operating Officer, leads the operational framework for physician performance evaluation and quality assurance within Memorial Hermann Health System. This critical role ensures adherence to rigorous standards for medical practice and patient safety across the organization's extensive network. Norma Bynum oversees the processes and systems that support physician peer review, focusing on maintaining the highest levels of clinical quality and ethical conduct. The COO's responsibilities include managing the infrastructure that facilitates objective assessments of physician performance, contributing to continuous improvement in patient care. Bynum's leadership ensures that Memorial Hermann upholds its commitment to excellence in healthcare delivery by fostering a culture of accountability and quality among its medical staff. This executive's work is fundamental to the system's reputation for providing trusted and effective medical services.

Susan Jadlowski, the Chief Operating Officer and Cno, directs both the operational functions and nursing practice across Memorial Hermann Health System. This dual leadership role integrates strategic operational management with the delivery of high-quality nursing care, ensuring seamless patient experiences. Susan Jadlowski oversees a broad spectrum of hospital operations, alongside leading nursing strategy, professional development, and patient care standards. The CNO's focus includes enhancing nursing workforce engagement, promoting evidence-based practice, and ensuring patient safety and satisfaction. Jadlowski's operational oversight ensures efficiency and effectiveness in resource allocation and service delivery throughout the Greater Houston area. This executive's comprehensive approach bridges clinical excellence with robust operational management, vital for the system's mission of providing exceptional healthcare.

Misty Hauser, the Vice President and Chief Operating Officer-Hospital Based Providers, manages the operational performance and strategic direction for physicians and advanced practice providers integrated within Memorial Hermann's hospital settings. This executive role focuses on optimizing the efficiency and effectiveness of employed medical groups, ensuring seamless coordination between clinical teams and hospital services. Misty Hauser oversees the operational aspects of provider practices, including patient access, revenue cycle management, and physician alignment with organizational goals. The COO's responsibilities extend to enhancing provider satisfaction and ensuring the delivery of high-quality, patient-centered care across all hospital-based services. Hauser's leadership is crucial for integrating provider services into the broader healthcare system, supporting Memorial Hermann's commitment to comprehensive care throughout the Greater Houston area.

Robert Ezell, the Chief of Staff, provides critical strategic support and operational coordination across Memorial Hermann Health System. This role involves managing key initiatives, facilitating communication between executive leadership and various departments, and ensuring alignment with the organization's strategic objectives. Robert Ezell acts as a key liaison, streamlining operations and driving efficiency by coordinating projects and advising senior leaders on critical matters. The Chief of Staff position requires a deep understanding of the healthcare landscape and Memorial Hermann's operational framework to effectively support the executive team. Ezell's responsibilities include enhancing organizational effectiveness, managing special projects, and ensuring the smooth execution of strategic priorities. This leadership function is vital for maintaining operational momentum and supporting the overall mission of providing comprehensive healthcare services throughout the Greater Houston area.

Debbie Cormier, the Chief Technology Officer, architects and executes the technology strategy for Memorial Hermann Health System, driving innovation and digital transformation. This executive oversees all aspects of information technology, including infrastructure, cybersecurity, data analytics, and the implementation of advanced healthcare technologies. Debbie Cormier ensures that technology solutions support the organization's mission of providing exceptional patient care and operational efficiency across its network of hospitals and specialty facilities. The CTO's purview includes managing IT budgets, leading technology teams, and evaluating emerging technologies to enhance patient experience and clinical outcomes. Cormier's leadership is essential for maintaining a secure, reliable, and scalable technology environment that supports Memorial Hermann's extensive operations throughout the Greater Houston area. This role is pivotal in leveraging technology to improve healthcare delivery and operational effectiveness.

Tiffany Albritton, the Vice President, Chief Marketing Officer, directs the comprehensive marketing and communications strategy for Memorial Hermann Health System. This executive role focuses on enhancing brand visibility, driving patient engagement, and supporting the organization's growth objectives across the Greater Houston area. Tiffany Albritton oversees all marketing initiatives, including digital marketing, public relations, advertising, and brand management, ensuring a cohesive and impactful message. The CMO's responsibilities involve understanding market dynamics, identifying strategic opportunities, and developing campaigns that resonate with diverse patient populations. Albritton's leadership is critical for communicating Memorial Hermann's commitment to quality care and community well-being. This role ensures that the health system's value proposition is effectively conveyed to patients, partners, and the broader community.

Robert Yetman, the Chief Medical Officer, provides critical clinical leadership and strategic direction for Memorial Hermann Health System. This executive role ensures the highest standards of medical care, patient safety, and clinical quality across the organization's extensive network of hospitals and facilities. Robert Yetman oversees medical staff affairs, champions evidence-based practices, and guides the development of clinical programs to meet community health needs. The CMO's responsibilities include collaborating with operational leaders to integrate clinical excellence with efficient healthcare delivery. Yetman's expertise is vital in shaping clinical policy, driving quality improvement initiatives, and fostering a culture of continuous learning and patient-centered care. This leadership function is paramount to maintaining Memorial Hermann's reputation for providing trusted and advanced medical services throughout the Greater Houston area.