Memorial Hermann Executive and Leadership Team

Fache Malisha Patel, the Senior Vice President & Chief Executive Officer, Memorial Hermann Sugar Land & Southwest Hospitals, directs comprehensive hospital operations for two key facilities within the Memorial Hermann Health System. This leadership role involves overseeing all strategic initiatives, clinical operations, and financial performance for Memorial Hermann Sugar Land and Southwest Hospitals. Patel drives operational excellence, ensuring high standards of patient care and service delivery align with the health system's mission. This executive manages departmental functions, fosters interdisciplinary collaboration among medical staff, and implements best practices to enhance patient outcomes and operational efficiency. The focus remains on advancing the quality of care and expanding access to services within the Greater Houston area, directly impacting community health and well-being. Fache Malisha Patel ensures these hospitals operate at peak performance, contributing significantly to the health system's overall success and reputation.

Laurn Oddo, the Senior Executive Secretary, provides essential administrative and operational support to key financial and investment leadership within Memorial Hermann Health System. This critical role facilitates the seamless functioning of the Chief Investment Officer and Chief Financial Officer's offices, particularly concerning community hospitals and corporate travel arrangements. Oddo manages complex scheduling, coordinates meetings, prepares documentation, and handles confidential information with discretion. The executive secretary ensures efficient communication flow and supports the strategic financial operations of the organization. This position requires exceptional organizational skills, attention to detail, and a thorough understanding of the health system's operational priorities. Laurn Oddo's dedicated support is instrumental in enabling financial leadership to focus on strategic decision-making and resource management across Memorial Hermann.

Misty Hauser, the Vice President and Chief Operating Officer-Hospital Based Providers, oversees the operational efficiency and strategic direction of provider services within Memorial Hermann Health System's hospitals. This executive role focuses on optimizing the performance of employed physicians and clinical teams, ensuring high-quality patient care delivery and seamless integration across hospital settings. Hauser drives initiatives to enhance provider satisfaction, improve clinical outcomes, and manage the financial performance of hospital-based provider groups. The Chief Operating Officer collaborates with medical staff and administrative leaders to implement best practices in healthcare delivery and operational management. Misty Hauser's leadership is key to ensuring that Memorial Hermann's provider network operates effectively, contributing to the health system's commitment to accessible and exceptional healthcare throughout the Greater Houston area.

Susan Jadlowski, the Chief Operating Officer and Cno, directs critical operational and nursing functions across Memorial Hermann Health System, ensuring excellence in patient care delivery and clinical operations. This dual leadership role integrates the strategic oversight of hospital operations with the advancement of nursing practice and patient safety standards. Jadlowski focuses on enhancing operational efficiency, optimizing resource allocation, and maintaining the highest standards of clinical quality and patient experience. The Chief Operating Officer and Cno collaborates with medical staff and administrative teams to implement innovative healthcare solutions and drive continuous improvement. Susan Jadlowski's comprehensive leadership ensures that Memorial Hermann's clinical services are delivered with precision, compassion, and adherence to best practices, reinforcing its commitment to community health.

Norma Bynum, the Physician Peer Review Chief Operating Officer, leads the critical function of ensuring quality and safety through physician peer review processes at Memorial Hermann Health System. This executive role focuses on establishing and maintaining robust systems for evaluating physician performance, identifying areas for improvement, and upholding the highest standards of medical practice. Bynum oversees the operational aspects of the peer review committee, ensuring fair, objective, and timely reviews that contribute to enhanced patient outcomes and risk management. The Chief Operating Officer collaborates with medical leadership and quality improvement teams to implement evidence-based practices and drive a culture of continuous learning. Norma Bynum's dedication to rigorous review processes is essential for maintaining the integrity and excellence of clinical care provided across Memorial Hermann.

Thomas Flanagan, the Vice-President-Chief Operating Officer, drives operational excellence and strategic growth across key areas of Memorial Hermann Health System. This executive role involves overseeing a broad spectrum of operational functions, ensuring efficiency, quality, and alignment with the organization's overarching mission. Flanagan focuses on optimizing resource utilization, implementing innovative operational strategies, and enhancing the patient experience throughout the health system's facilities. The Chief Operating Officer collaborates closely with department leaders and clinical teams to identify opportunities for improvement and drive performance gains. Thomas Flanagan's leadership is instrumental in maintaining Memorial Hermann's position as a leading healthcare provider, ensuring seamless operations and contributing to the delivery of high-quality, accessible care to the Greater Houston community.

Omar Metwalli, the Chief of Staff, provides critical strategic support and operational coordination across Memorial Hermann Health System. This role involves managing key initiatives, facilitating communication between executive leadership and various departments, and ensuring alignment with the organization's strategic objectives. Metwalli supports the executive team in decision-making processes, analyzes complex operational data, and develops recommendations to enhance efficiency and effectiveness. The Chief of Staff acts as a liaison, bridging gaps between different functional areas and driving forward critical projects. This position requires a deep understanding of the healthcare landscape and the ability to navigate complex organizational structures. Omar Metwalli's contributions are vital for streamlining operations and advancing the health system's mission of providing exceptional patient care throughout the Greater Houston area.

Debbie Cormier, the Chief Technology Officer, architects and executes the technology strategy for Memorial Hermann Health System, driving innovation and digital transformation. This leadership position oversees all aspects of information technology, including infrastructure, cybersecurity, data management, and the implementation of advanced healthcare technologies. Cormier ensures that technology solutions support the organization's mission of providing high-quality patient care and operational efficiency across its network of hospitals and facilities. The Chief Technology Officer plays a crucial role in leveraging data analytics and digital tools to improve patient outcomes, streamline clinical workflows, and enhance the overall patient experience. Debbie Cormier's strategic vision guides the integration of cutting-edge technologies, positioning Memorial Hermann at the forefront of healthcare innovation in the Greater Houston area.

Tiffany Albritton, the Vice President, Chief Marketing Officer, directs the comprehensive marketing and communications strategies for Memorial Hermann Health System. This executive role is responsible for enhancing brand visibility, driving patient engagement, and supporting the growth objectives of the organization across the Greater Houston area. Albritton oversees all marketing initiatives, including digital marketing, public relations, advertising, and brand management, ensuring consistent messaging and a strong market presence. The Chief Marketing Officer collaborates closely with clinical and operational leaders to develop campaigns that highlight Memorial Hermann's commitment to exceptional patient care and community health. Tiffany Albritton's leadership ensures that the health system's value proposition is effectively communicated to patients, physicians, and the broader community, reinforcing its position as a leading healthcare provider.

Lori Knowles, the Senior Vice President, Chief Human Resources Officer, leads all human resources functions for Memorial Hermann Health System, shaping its talent strategy and fostering a positive organizational culture. This executive role encompasses talent acquisition, employee relations, compensation and benefits, organizational development, and workforce planning across the entire health system. Knowles is dedicated to attracting, developing, and retaining a high-performing workforce essential for delivering exceptional patient care. The Chief Human Resources Officer plays a pivotal role in implementing HR policies and programs that align with Memorial Hermann's mission and values, ensuring compliance and promoting employee well-being. Lori Knowles' strategic leadership in human capital management is fundamental to the health system's ability to achieve its operational and strategic goals throughout the Greater Houston area.