Makro Executive and Leadership Team

Leon Albornett, the President at Makro, directs the overarching corporate strategy and operational vision for the entire warehouse store portfolio. Overseeing the expansion of the retail footprint, the President ensures that all business units adhere to the core mission of providing affordable food and general merchandise. This leadership role involves coordinating with the board to set long-term growth targets and capital allocation priorities. By fostering a culture of efficiency, Leon Albornett drives performance across all departments in the South African market. Albornett manages the executive team to ensure seamless execution of company-wide initiatives and policy updates. Through strategic oversight of the supply chain and retail operations, the President maintains the competitive edge of the brand. Ultimately, Albornett secures the future of the organization by balancing immediate operational demands with the long-term goal of dominating the regional retail and wholesale landscape.

Patricia Dirkse, the Chief Revenue Officer at Makro, directs all enterprise-wide sales strategies to maximize profitability across the warehouse store network. Overseeing the integration of food and general merchandise sales, the Chief Revenue Officer ensures alignment with national retail trends. This leadership role involves optimizing pricing models to maintain competitive advantages within the South African market. By analyzing consumer purchasing patterns, Patricia Dirkse directly impacts the company's bottom line and long-term financial health. Dirkse manages cross-functional teams to streamline inventory turnover and enhance the overall shopping experience for wholesale clients. Through rigorous data analysis, the Chief Revenue Officer identifies emerging market opportunities, ensuring consistent growth across all regional operations. Ultimately, Dirkse secures the fiscal stability required to support the expansive retail footprint of the organization while driving sustainable revenue streams in a highly competitive department store landscape.

Iris Da Silva, the Chief Revenue Officer, Hospitality at Makro, architects specialized sales frameworks tailored for the hospitality and liquor sectors. Managing relationships with large-scale commercial clients, the Chief Revenue Officer, Hospitality drives volume growth through targeted procurement solutions. This role requires deep engagement with supply chain logistics to ensure consistent product availability for hotel and restaurant partners. By refining the service delivery model, Iris Da Silva enhances the value proposition for professional buyers across the country. Da Silva coordinates with procurement departments to align inventory levels with the specific demands of the hospitality industry. Through strategic account management, the Chief Revenue Officer, Hospitality expands the market reach of the liquor and food divisions. Ultimately, Da Silva strengthens the company's position as a primary supplier for the regional hospitality sector by delivering reliable, high-quality merchandise and fostering long-term commercial partnerships.

Benedict Qaba, the Customer Relations Officer & Chief Revenue Officer at Makro, executes comprehensive strategies to improve client retention and service quality. Overseeing the feedback loops between retail shoppers and corporate management, the Customer Relations Officer & Chief Revenue Officer ensures that store operations reflect the needs of the local community. This leadership role involves implementing loyalty programs that incentivize repeat visits and increase average transaction values. By monitoring service metrics, Benedict Qaba identifies areas for operational improvement across the warehouse network. Qaba collaborates with store managers to standardize customer interactions and resolve service bottlenecks. Through the application of advanced CRM tools, the Customer Relations Officer & Chief Revenue Officer drives engagement and builds brand trust. Ultimately, Qaba secures the company's reputation for excellence by prioritizing the customer experience and aligning service standards with the broader revenue objectives of the organization.