Knack RCM Executive and Leadership Team

Gautam Narayan, the President & Chief Financial Officer at Knack RCM, directs the financial strategy and overall corporate governance of the organization. Overseeing capital allocation and fiscal planning, the President & Chief Financial Officer ensures that the company maintains the resources necessary to scale its revenue cycle solutions. Narayan manages the financial health of the business while simultaneously guiding the strategic direction of the firm. By analyzing market trends and operational performance, the President & Chief Financial Officer identifies opportunities for sustainable growth and long-term stability. Gautam Narayan collaborates with the board and executive leadership to ensure that financial objectives align with the mission of supporting healthcare providers. This role involves managing investor relations and ensuring compliance with financial regulations. Through rigorous fiscal oversight, the President & Chief Financial Officer supports the development of tools that improve payment speed and operational efficiency for caregivers throughout the healthcare sector.

Laurie Zabel, the Chief Operating Officer at Knack RCM, directs all internal service delivery and operational efficiency initiatives. Overseeing the daily execution of revenue cycle management workflows, the Chief Operating Officer ensures that healthcare providers maintain seamless financial operations. Zabel manages the integration of administrative processes to reduce payment latency across North American markets. By refining internal protocols, the Chief Operating Officer supports the broader mission of allowing caregivers to prioritize patient outcomes over billing complexities. Laurie Zabel monitors performance metrics to identify bottlenecks in the revenue cycle, implementing scalable solutions that enhance overall service quality. Through rigorous oversight of operational infrastructure, the Chief Operating Officer maintains high standards of accuracy and speed. This leadership role requires constant collaboration with other executive functions to align service delivery with the evolving needs of the healthcare industry. Zabel drives continuous improvement across all service departments.

Todd Bochenski, the President at Knack RCM, directs the overarching vision and strategic execution of the company. Overseeing the alignment of all business units, the President ensures that the organization remains focused on delivering superior revenue cycle solutions to healthcare providers. Bochenski architects the long-term growth strategy, guiding the firm through market shifts and technological advancements. By fostering a culture of innovation and accountability, the President enables the leadership team to achieve operational excellence. Todd Bochenski collaborates with the board and executive staff to ensure that every initiative supports the core mission of allowing caregivers to focus on patient care. This role involves representing the company in the broader healthcare market and building strategic partnerships that enhance service delivery. Through decisive leadership, the President drives the company mission of improving financial efficiency and speed for medical practices across the country, ensuring that the organization remains a leader in the healthcare services industry.

Meena Srivastava, the Chief of Staff at Knack RCM, architects the strategic alignment of executive priorities and organizational goals. Managing the flow of information between departments, the Chief of Staff ensures that corporate initiatives receive necessary resources and focus. Srivastava coordinates cross-functional projects that bridge the gap between technical development and client-facing service delivery. By facilitating communication across the leadership team, the Chief of Staff maintains organizational momentum and clarity. Meena Srivastava evaluates internal processes to identify opportunities for increased agility and improved decision-making speed. This role involves managing high-level projects that directly impact the efficiency of revenue cycle solutions. Through the synchronization of departmental objectives, the Chief of Staff supports the company mission of empowering caregivers. Srivastava monitors the execution of long-term strategic plans, ensuring that every operational unit remains focused on delivering value to healthcare providers throughout the United States.

Vijayashree Natarajan, the Chief Technology Officer at Knack RCM, directs the development of innovative software platforms designed to streamline revenue cycle management. Overseeing the engineering and product teams, the Chief Technology Officer ensures that all digital tools provide robust operational insights for healthcare clients. Natarajan architects scalable cloud infrastructure that supports rapid payment processing and data security. By integrating advanced analytics into the core product suite, the Chief Technology Officer enables caregivers to access real-time financial performance data. Vijayashree Natarajan manages the technical roadmap, ensuring that software capabilities evolve alongside changing industry regulations and market demands. This leadership role involves constant collaboration with the executive team to translate complex healthcare challenges into intuitive, high-performance software solutions. Through the implementation of cutting-edge technology, the Chief Technology Officer drives the company mission of improving efficiency and reducing administrative burdens for medical professionals across the country.

Shahnaz Soans, the Chief People Officer at Knack RCM, directs the human capital strategy and organizational culture initiatives. Overseeing talent acquisition, employee development, and performance management, the Chief People Officer ensures that the company attracts and retains the expertise required to deliver high-quality revenue cycle services. Soans architects programs that foster professional growth and align the workforce with the company mission of supporting caregivers. By cultivating an environment of excellence, the Chief People Officer drives employee engagement and operational productivity. Shahnaz Soans manages the integration of diverse teams, ensuring that every department possesses the skills necessary to navigate the complexities of the healthcare industry. This leadership role involves collaborating with other executives to build a resilient and high-performing organization. Through the implementation of strategic human resources policies, the Chief People Officer supports the company goal of providing efficient, reliable financial solutions to healthcare providers across the nation.

Neal Perlstein, the Chief Sales Officer at Knack RCM, directs the growth strategy and market expansion efforts for the company. Overseeing the sales organization, the Chief Sales Officer ensures that healthcare providers understand the value of the revenue cycle solutions offered by the firm. Perlstein architects outreach programs that target key market segments, driving adoption of the platform across diverse medical practices. By managing client relationships and identifying new business opportunities, the Chief Sales Officer expands the reach of the company services. Neal Perlstein collaborates with the product and marketing teams to ensure that sales messaging accurately reflects the operational benefits provided to caregivers. This role involves analyzing market data to refine sales tactics and improve conversion rates. Through the execution of aggressive growth strategies, the Chief Sales Officer supports the company mission of transforming healthcare financial management and increasing payment efficiency for providers throughout the United States.