IntouchCX Executive and Leadership Team

Mitul Kotecha, the Co-Chief Executive Officer at IntouchCX, directs the overarching strategic vision and operational execution for the global customer experience solutions provider. Kotecha spearheads initiatives focused on enhancing client partnerships through innovative technology and actionable business insights, aligning company direction with market demands. This leadership role involves guiding the company's expansion and service delivery across diverse industries, ensuring IntouchCX maintains its position as a leader in customer experience management. The focus remains on driving performance improvement strategies that directly benefit client organizations. Mitul Kotecha ensures the company's core mission of delivering exceptional customer engagement is consistently met through advanced technological solutions and a deep understanding of client brand identities.

Shane Kozlowich, the Co-Chief Executive Officer at IntouchCX, collaborates with Mitul Kotecha to define and execute the company's strategic roadmap. Kozlowich focuses on driving growth and operational excellence across all business units, ensuring seamless integration of technology-driven performance improvement strategies. This leadership position involves overseeing the development and implementation of customer experience solutions that uphold client culture and brand identity. Shane Kozlowich is dedicated to fostering innovation within the organization, enabling IntouchCX to provide actionable business insights and maintain high levels of customer engagement. The objective is to solidify IntouchCX's market presence by consistently delivering superior customer experience management services globally.

Dishant Bhojwani, the Global Chief Operating Officer at IntouchCX, oversees the operational execution of customer experience solutions across all global markets. Bhojwani drives efficiency and scalability within call center services and technology-driven performance improvement strategies, ensuring seamless delivery for client partners. This leadership role is pivotal in maintaining the unique culture and brand identity of clients while enhancing customer engagement through innovative technological solutions. Dishant Bhojwani focuses on optimizing operational processes to provide actionable business insights and support IntouchCX's commitment to excellence in customer experience management. The Global Chief Operating Officer ensures that global operations consistently meet and exceed client expectations.

Bob Cavanaugh, the Chief Technology Officer at IntouchCX, architects the technological infrastructure and innovation pipeline that underpins the company's customer experience solutions. Cavanaugh drives the integration of cutting-edge technologies to deliver actionable business insights and enhance performance improvement strategies for client partners. This role is critical in ensuring IntouchCX's technology offerings maintain client brand identity while maximizing customer engagement. Bob Cavanaugh oversees the development and deployment of advanced call center services and digital solutions, directly impacting the efficiency and effectiveness of client operations. The CTO's leadership ensures IntouchCX remains at the forefront of technological advancements in customer experience management.

Matt Wheatley, the Chief Revenue Officer, Intouchcx at IntouchCX, spearheads all revenue generation activities and commercial strategies. Wheatley directs global sales operations, business development, and client acquisition efforts, ensuring alignment with the company's mission to provide exceptional customer experience solutions. This executive function involves identifying new market opportunities and expanding IntouchCX's reach across various industries. Matt Wheatley focuses on driving sustainable revenue growth by delivering value-added services, including actionable business insights and technology-driven performance improvements. The Chief Revenue Officer, Intouchcx ensures that client partnerships are strategically managed to foster long-term success and enhance customer engagement through innovative technological solutions.

Himesh Ghai, the Chief Legal Officer at IntouchCX, provides strategic legal counsel and ensures regulatory compliance across all global operations. Ghai manages the legal framework supporting IntouchCX's customer experience solutions, safeguarding client interests and the company's brand integrity. This critical role involves overseeing contract negotiations, risk management, and corporate governance to facilitate the delivery of technology-driven performance improvement strategies. Himesh Ghai ensures that all business practices align with legal standards, supporting the company's mission to enhance customer engagement through innovative technological solutions. The Chief Legal Officer plays a vital part in maintaining IntouchCX's reputation for ethical operations and reliable service delivery.