Leadership Overview
IntouchCX has 6 executives leading key functions including strategy, technology, operations, revenue, and legal.
Focused on delivering superior customer experience solutions, IntouchCX empowers global brands through innovative technology and actionable business insights that maintain unique brand identities.
Focused on delivering superior customer experience solutions, IntouchCX empowers global brands through innovative technology and actionable business insights that maintain unique brand identities.
Leadership Roles at IntouchCX
Shane Kozlowich - Co-Chief Executive Officer
Shane Kozlowich, the Co-Chief Executive Officer at IntouchCX, directs the overarching corporate strategy and long-term vision for the organization. Focusing on the expansion of customer experience management services, Kozlowich aligns internal culture with the evolving needs of global client partners. This leadership role involves constant evaluation of market trends to ensure the firm remains at the forefront of the business consulting industry. By fostering high-level partnerships, Shane Kozlowich drives sustainable growth across North American and international markets. The Co-Chief Executive Officer maintains rigorous standards for service delivery, ensuring that every client interaction reflects the core values of the company. Through consistent oversight of organizational performance, the executive secures the firm's position as a leader in technology-driven performance improvement strategies, ultimately supporting the broader mission of enhancing customer engagement for diverse enterprise clients.
Mitul Kotecha - Co-Chief Executive Officer
Mitul Kotecha, the Co-Chief Executive Officer at IntouchCX, architects the operational framework and strategic initiatives that define the company's global service delivery model. Concentrating on the integration of advanced technology into call center services, Kotecha ensures that client partners receive actionable business insights that drive measurable performance improvements. This leadership role requires close collaboration with the executive team to refine service offerings and maintain brand consistency across all customer touchpoints. Mitul Kotecha oversees the implementation of innovative solutions that optimize engagement, directly impacting the firm's ability to scale operations effectively. By prioritizing efficiency and quality, the Co-Chief Executive Officer strengthens the company's competitive advantage in the global marketplace. Through strategic decision-making, Kotecha supports the firm's commitment to excellence, ensuring that every technological advancement aligns with the specific needs of diverse industries served by the organization.
Dishant Bhojwani - Global Chief Operating Officer
Dishant Bhojwani, the Global Chief Operating Officer at IntouchCX, executes the daily operational strategies that sustain the firm's high-performance standards across all international regions. Managing the complexities of large-scale call center services, Bhojwani ensures that every client partner receives consistent, high-quality support that aligns with their specific brand identity. This leadership role involves optimizing internal processes to improve efficiency and service delivery speed. By overseeing global operations, Dishant Bhojwani drives the implementation of performance improvement strategies that directly enhance customer engagement. The Global Chief Operating Officer works closely with the executive team to scale resources effectively, ensuring that the firm meets the demands of a diverse, multi-industry client base. Through rigorous oversight of operational workflows, Bhojwani maintains the firm's commitment to excellence, supporting long-term growth and stability while delivering actionable business insights that empower clients to succeed in competitive markets.
Bob Cavanaugh - Chief Technology Officer
Bob Cavanaugh, the Chief Technology Officer at IntouchCX, directs the development and deployment of proprietary technological solutions that power the firm's customer experience management services. Overseeing the digital infrastructure, Cavanaugh ensures that all platforms provide seamless, data-driven insights for client partners. This leadership role involves constant innovation to enhance call center capabilities and performance improvement strategies. By integrating cutting-edge tools, Bob Cavanaugh drives the technical evolution of the company, enabling superior customer engagement across global operations. The Chief Technology Officer collaborates with other executives to align technical roadmaps with business objectives, ensuring that the firm remains a leader in the consulting space. Through the management of complex systems, Cavanaugh supports the delivery of high-quality services that maintain the unique brand identity of every client, ultimately securing the firm's reputation for technological excellence and operational reliability.
Matt Wheatley - Chief Revenue Officer, Intouchcx
Matt Wheatley, the Chief Revenue Officer, Intouchcx at IntouchCX, directs the commercial strategy and business development efforts that fuel the firm's expansion. Focusing on the acquisition of new client partners, Wheatley identifies opportunities to provide customer experience management services that align with the company's core mission. This leadership role involves managing the sales pipeline and fostering long-term relationships with organizations across multiple industries. By driving revenue growth, Matt Wheatley ensures the firm has the resources to invest in innovative technology and performance improvement strategies. The Chief Revenue Officer, Intouchcx collaborates with the executive team to refine market positioning and enhance the value proposition offered to global clients. Through strategic planning and execution, Wheatley secures the financial health of the organization, supporting the firm's ability to deliver high-quality, customized solutions that maintain the unique brand identity of every partner served.
Himesh Ghai - Chief Legal Officer
Himesh Ghai, the Chief Legal Officer at IntouchCX, directs the legal and compliance framework that governs the firm's global operations. Managing risk and ensuring adherence to international regulations, Ghai protects the company's interests while supporting the delivery of customer experience management services. This leadership role involves overseeing contractual agreements with client partners and ensuring that all technological solutions comply with data privacy standards. By providing legal guidance, Himesh Ghai enables the firm to navigate complex business environments with confidence. The Chief Legal Officer works closely with the executive team to ensure that all strategic initiatives align with legal requirements, supporting the firm's commitment to integrity and excellence. Through the management of legal affairs, Ghai safeguards the company's reputation and operational stability, ensuring that the firm continues to provide high-quality, innovative services that enhance customer engagement for diverse clients across the globe.
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Frequently Asked Questions Regarding IntouchCX Top Executives and Leadership Team
