H&R Block Executive and Leadership Team

Tiffany Mason, the Chief Financial Officer at H&R Block, directs all global financial operations and capital allocation strategies. Overseeing fiscal planning, the Chief Financial Officer ensures the long-term sustainability of tax service offerings. This leadership role involves managing investor relations and optimizing the balance sheet to support expansion across North American markets. By maintaining rigorous financial controls, Tiffany Mason directly impacts the profitability of retail tax offices and digital software platforms. Ultimately, Mason secures the necessary resources to drive innovation within the consumer tax services sector, ensuring that the company maintains a competitive edge while delivering consistent value to shareholders and clients alike through disciplined fiscal management and strategic investment in core business growth initiatives.

Jennifer Demo, the Senior Tax Advisor & Chief Operating Officer, Integrity Tax Services & H & R Block Database Administrator at H&R Block, manages the integrity of tax data systems and operational workflows. Overseeing database administration, the Senior Tax Advisor & Chief Operating Officer, Integrity Tax Services & H & R Block Database Administrator ensures the accuracy of complex tax filings. This leadership role involves refining operational procedures to enhance the quality of professional tax preparation services. By maintaining rigorous data standards, Jennifer Demo directly impacts the reliability of the company's tax software and retail services. Ultimately, Demo supports the delivery of high-quality tax solutions by ensuring that all technical and operational processes remain compliant, efficient, and focused on providing superior value to every client.

Rodney Takumi, the President at H&R Block, leads the strategic direction of retail tax operations to ensure consistent service delivery. Overseeing regional performance, the President ensures that franchise and company-owned offices meet rigorous quality standards. This leadership role involves driving growth through the expansion of Tax Plus products and services. By optimizing retail workflows, Rodney Takumi directly impacts the overall customer experience and operational efficiency of the business. Ultimately, Takumi fosters a culture of excellence within the retail network, ensuring that the company maintains its status as a premier provider of tax services while achieving sustainable revenue growth through effective management of regional operations and service delivery models.

George Ortega, the President at H&R Block, directs the development and implementation of digital-first tax solutions for the DIY consumer segment. Overseeing product innovation, the President ensures that software offerings remain intuitive and compliant with evolving tax laws. This leadership role involves identifying new market opportunities to broaden the scope of adjacent financial products. By scaling digital platforms, George Ortega directly impacts the accessibility of tax services for a global user base. Ultimately, Ortega drives the digital transformation of the company, ensuring that technological advancements translate into increased market penetration and enhanced user satisfaction while maintaining a focus on long-term growth and competitive differentiation in the digital tax services landscape.

Jason Lenhart, the Chief Technology Officer at H&R Block, architects the digital infrastructure supporting millions of tax filings annually. Overseeing software development, the Chief Technology Officer ensures the security and scalability of DIY tax platforms. This leadership role involves integrating advanced data analytics to enhance user experiences across digital channels. By modernizing legacy systems, Jason Lenhart directly impacts the efficiency of tax return preparation for consumers worldwide. Ultimately, Lenhart drives the technological transformation required to maintain market leadership in the competitive tax services industry, ensuring that all digital products remain robust, compliant, and accessible to a diverse global user base while fostering continuous improvement in software performance and data protection protocols.

Alicia Chrapaty, the Chief Marketing Officer at H&R Block, executes comprehensive brand strategies to capture market share in the consumer tax sector. Overseeing national advertising campaigns, the Chief Marketing Officer ensures consistent messaging across retail and digital platforms. This leadership role involves analyzing consumer behavior to tailor promotional efforts for DIY software and professional tax services. By driving brand awareness, Alicia Chrapaty directly impacts customer acquisition rates and retention across diverse demographics. Ultimately, Chrapaty strengthens the market position of the company by aligning marketing initiatives with evolving consumer needs, ensuring that the brand remains the primary choice for tax preparation services while expanding reach through targeted digital engagement and strategic partnerships.

Sherri Cheng, the Chief of Staff at H&R Block, coordinates cross-functional initiatives to streamline executive decision-making processes. Overseeing internal communications, the Chief of Staff ensures alignment between corporate strategy and operational execution. This leadership role involves managing high-priority projects that span across retail tax offices and digital service divisions. By facilitating collaboration among senior leaders, Sherri Cheng directly impacts the agility of the organization in responding to changing tax regulations. Ultimately, Cheng optimizes the workflow of the executive team, ensuring that strategic objectives receive the necessary focus and resources to achieve long-term success within the global tax services market while maintaining organizational cohesion and operational excellence across all business units.