Heritage Ministries Executive and Leadership Team

Lisa Haglund, the Chief Executive Officer & President at Heritage Ministries, directs the overarching strategic vision for this non-profit religious organization. Haglund manages the delivery of human service ministries throughout Chautauqua County, ensuring alignment with the long-standing mission established in 1886. By coordinating with the Board, the Chief Executive Officer & President optimizes resource allocation to sustain high-quality care standards. Lisa Haglund drives growth initiatives that expand the reach of these essential services, maintaining fiscal health while upholding the core values of the organization. The Chief Executive Officer & President oversees the integration of new service models to address evolving community needs. Through consistent leadership, Haglund secures the operational stability required for long-term success. This executive role demands constant engagement with regional stakeholders to ensure the continued impact of the organization within the broader human services sector.

Robert Heller, the Chief Financial Officer at Heritage Ministries, manages the complex fiscal architecture required to support non-profit human service operations. Heller oversees all budgetary planning, financial reporting, and audit compliance processes to ensure the organization maintains robust economic health. By analyzing revenue streams and operational expenditures, the Chief Financial Officer provides critical data to the executive team for informed decision-making. Robert Heller directs the financial strategy that sustains the organization's ability to provide care across Chautauqua County. This role involves rigorous oversight of capital investments and endowment management to protect the long-term viability of the ministry. The Chief Financial Officer collaborates with department heads to streamline cost-efficiency without compromising service quality. Through meticulous financial stewardship, Heller ensures that every dollar directly supports the mission of providing compassionate care to the community, reinforcing the organization's reputation for reliability and transparency.

Gregory Fernandez, the Interim Chief Financial Officer at Heritage Ministries, executes essential fiscal oversight during this transitional period for the organization. Fernandez manages daily cash flow, payroll operations, and financial reporting to maintain continuity in the delivery of human services. By monitoring liquidity and expense management, the Interim Chief Financial Officer ensures that all ministry programs remain fully funded and operational. Gregory Fernandez provides stability to the financial department, working closely with the executive team to maintain rigorous accounting standards. This role involves evaluating current fiscal policies and identifying opportunities for immediate operational improvements. The Interim Chief Financial Officer supports the organization's mission by ensuring that financial resources remain focused on the direct needs of the community. Through diligent management of assets and liabilities, Fernandez preserves the financial integrity of the organization, allowing the broader leadership team to focus on long-term strategic objectives.

Sam Johnson, the President at Heritage Ministries, directs the operational execution of human service programs across the organization's regional footprint. Johnson oversees the daily management of ministry facilities, ensuring that all services meet the high standards of care expected by the community. By coordinating with facility directors and program managers, the President drives the implementation of service protocols that align with the organization's religious mission. Sam Johnson manages the expansion of service offerings to better address the needs of residents in Chautauqua County. This leadership role involves fostering a culture of excellence and compassion among the staff, ensuring that every interaction reflects the core values of the organization. The President collaborates with the executive team to refine operational workflows and improve service delivery outcomes. Through active management and strategic oversight, Johnson ensures that the organization remains a pillar of support for the community.

Mark Wilcox, the Chief Information Officer at Heritage Ministries, architects the digital infrastructure necessary to support modern human service delivery. Wilcox manages the implementation of secure data systems, electronic health records, and communication networks that connect various ministry locations. By modernizing the technological framework, the Chief Information Officer improves operational efficiency and data accessibility for staff members. Mark Wilcox drives the adoption of innovative software solutions that enhance the quality of care provided to residents and clients. This leadership role involves protecting sensitive information through advanced cybersecurity protocols while ensuring system uptime across all regional facilities. The Chief Information Officer coordinates with other executives to align technology investments with the broader organizational goals. Through strategic digital transformation, Wilcox enables the organization to scale operations effectively, ensuring that technology remains a powerful tool for advancing the mission of compassionate service in the modern era.