Harri Executive and Leadership Team

September, 2026

Leadership Overview

Harri has 7 executives leading key functions including strategy, operations, revenue, technology, and franchise management.

Focused on elevating the frontline workforce, Harri delivers advanced talent attraction and workforce management technologies to hospitality, retail, and healthcare sectors globally to ensure superior employee experiences.

Leadership Roles at Harri

  • Chief Executive Officer - Mary Carter
  • President, Franchise Division - Brent Richards
  • President - Bob Harrison
  • President - Luke Frytest`
  • Chief of Staff - Hailey Whipple
  • Chief Revenue Officer - Thomas Benton
  • Chief Technology Officer - Feras Kayali
  • Mary Carter - Chief Executive Officer

    Mary Carter, the Chief Executive Officer at Harri, directs the overarching corporate strategy and long-term vision for the platform. Overseeing the integration of talent attraction and workforce management technologies, the Chief Executive Officer ensures that the company mission remains centered on the frontline employee experience. This leadership role involves constant collaboration with the Board to drive market expansion across the hospitality, retail, and healthcare sectors. By prioritizing the belief that customer experience depends on employee satisfaction, Mary Carter shapes the operational trajectory of the entire organization. The Chief Executive Officer maintains focus on scaling the suite of compliance and engagement tools to meet the needs of over 24,000 global locations. Through rigorous oversight of organizational health and strategic partnerships, the Chief Executive Officer secures the competitive position of the business within the global HR software market.

    Brent Richards - President, Franchise Division

    Brent Richards, the President, Franchise Division at Harri, directs the strategic expansion and support of the platform within the franchise market. Overseeing the specific needs of multi-unit operators in the hospitality and retail sectors, the President, Franchise Division ensures that the workforce management and talent attraction tools are tailored for franchise-specific compliance and operational requirements. This leadership role involves building strong relationships with franchise owners to drive adoption of the platform across thousands of locations. By focusing on the unique challenges of decentralized business models, Brent Richards optimizes the delivery of engagement technologies to frontline staff. The President, Franchise Division also works closely with the sales and product teams to ensure that the franchise-specific features remain competitive and effective. Through the targeted growth of the franchise division, the President, Franchise Division contributes significantly to the overall market reach and operational success of the company.

    Bob Harrison - President

    Bob Harrison, the President at Harri, manages the day-to-day operational execution and organizational efficiency of the company. Focusing on internal scaling and the integration of business processes, the President ensures that the various departments work in harmony to support the company's mission of improving the frontline employee experience. This leadership role involves overseeing the operational infrastructure that supports 24,000 locations globally. By streamlining workflows and enhancing cross-departmental collaboration, Bob Harrison drives productivity and operational excellence. The President also monitors the performance of key business units to ensure alignment with the overall corporate strategy. Through the implementation of robust operational frameworks, the President enables the organization to scale effectively while maintaining high standards of service. This focus on operational stability allows the company to continue delivering innovative talent management and compliance technologies to the hospitality, retail, and healthcare sectors.

    Luke Frytest` - President

    Luke Frytest`, the President at Harri, directs the strategic development of new market opportunities and business partnerships. Focusing on the expansion into emerging sectors like healthcare and retail, the President identifies and executes initiatives that broaden the company's footprint beyond traditional hospitality. This leadership role involves analyzing market trends and competitive dynamics to position the platform as the premier solution for frontline employee experience. By fostering strategic alliances and exploring new growth avenues, Luke Frytest` drives the diversification of the company's client base. The President also collaborates with the executive team to ensure that new market entries are supported by the necessary product and operational resources. Through the pursuit of high-impact growth strategies, the President strengthens the company's market position and ensures that the platform remains relevant to a wide range of service-oriented businesses globally.

    Hailey Whipple - Chief of Staff

    Hailey Whipple, the Chief of Staff at Harri, manages internal communications and cross-functional alignment across all departments. Coordinating the execution of strategic initiatives, the Chief of Staff ensures that the executive team operates with maximum efficiency while supporting the broader mission of improving frontline employee experiences. This role involves facilitating communication between the leadership team and various operational units to streamline decision-making processes. By monitoring key performance indicators and project timelines, Hailey Whipple drives accountability throughout the organization. The Chief of Staff also oversees the implementation of internal policies that support the company's growth in the hospitality and retail sectors. Through the management of high-priority projects and the optimization of administrative workflows, the Chief of Staff enables the company to maintain focus on delivering high-quality talent management technology to millions of employees worldwide.

    Thomas Benton - Chief Revenue Officer

    Thomas Benton, the Chief Revenue Officer at Harri, leads all global sales initiatives and revenue-generating activities. Architecting the go-to-market strategy for the talent attraction and workforce management suite, the Chief Revenue Officer drives growth across the hospitality, retail, and healthcare industries. This leadership role involves managing the sales pipeline and fostering relationships with large-scale enterprise clients operating thousands of locations. By aligning sales efforts with the company's core mission of enhancing the frontline employee experience, Thomas Benton ensures consistent market penetration. The Chief Revenue Officer also collaborates with the product team to translate customer feedback into actionable revenue opportunities. Through the expansion of the global client base and the optimization of sales cycles, the Chief Revenue Officer secures the financial stability of the organization. This strategic focus on revenue growth directly supports the continued development of the platform's compliance and engagement technologies.
    Thomas Benton

    Feras Kayali - Chief Technology Officer

    Feras Kayali, the Chief Technology Officer at Harri, oversees the development and maintenance of the company's core software platform. Architecting scalable cloud infrastructure, the Chief Technology Officer ensures that the suite of talent attraction, workforce management, and compliance technologies meets the complex needs of global hospitality and retail businesses. This leadership role involves directing the engineering teams to innovate and deploy features that improve the frontline employee experience. By integrating advanced data analytics and security protocols, Feras Kayali maintains the integrity and performance of the platform for four million users. The Chief Technology Officer also collaborates with other C-suite leaders to align technical roadmaps with the company's long-term growth objectives. Through the continuous refinement of the software architecture, the Chief Technology Officer drives the technological evolution of the business, ensuring that the platform remains the industry leader in frontline employee experience solutions.

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    Frequently Asked Questions Regarding Harri Top Executives and Leadership Team

    Who leads Harri?
    Harri is led by Mary Carter (Chief Executive Officer), along with executives such as Brent Richards (President, Franchise Division) and Bob Harrison (President).
    Who is part of Harri’s executive team?
    The executive team of Harri includes leaders such as Mary Carter (Chief Executive Officer), Brent Richards (President, Franchise Division), Bob Harrison (President) and other senior executives.
    How many executives does Harri have?
    Harri has 7 executives leading key business areas.
    What roles are included in Harri’s leadership team?
    The leadership team of Harri includes roles such as Chief Executive Officer, President, Franchise Division, President, President, Chief of Staff.