Goodwill Houston Executive and Leadership Team

Will Lufburrow, the President & Chief Executive Officer at Goodwill Houston, directs the organization's overarching strategy and operational execution. This leadership role involves guiding the mission to provide education, training, and job opportunities to individuals with disabilities and other employment barriers. Lufburrow oversees the expansion of services that improve lives across individuals, families, and the broader Houston community. By championing the vision of being the premier workforce development resource, the President & Chief Executive Officer ensures alignment with market needs and community impact. This involves fostering partnerships and driving innovation within the workforce development sector. Will Lufburrow's strategic direction supports the significant number of people served annually, reinforcing Goodwill Houston's position as a vital community asset. The executive's focus remains on sustainable growth and maximizing the organization's reach and effectiveness in serving its target populations.

Adel Karam, the Chief Operating Officer at Goodwill Houston, manages the extensive retail operations and donation centers. This critical function supports the organization's mission by generating revenue that funds vital education and training programs. Karam oversees the daily activities of 61 retail stores and over 40 donation centers, ensuring efficient operations and customer engagement across the Greater Houston area. The Chief Operating Officer's responsibilities include optimizing logistics, inventory management, and staff performance to maximize operational effectiveness. By driving efficiency in retail, Karam directly contributes to the number of individuals served and the quality of career services provided. This leadership role is essential for maintaining the financial health and operational scale of Goodwill Houston, enabling the organization to meet its ambitious vision of being a premier workforce development resource. Adel Karam's operational oversight ensures seamless integration between retail activities and the core mission of empowering individuals.

Christina Petrossi, the Chief of Staff at Goodwill Houston, provides strategic support and operational coordination across key initiatives. This role involves facilitating communication and alignment between the executive leadership team and various departments, ensuring the smooth execution of the organization's mission. Petrossi manages special projects and drives process improvements that enhance efficiency and impact. The Chief of Staff works closely with the President & Chief Executive Officer to advance strategic priorities and address operational challenges. This involves analyzing data, developing recommendations, and implementing solutions that support workforce development goals. Christina Petrossi's efforts are crucial for maintaining organizational momentum and ensuring that resources are effectively deployed to serve individuals with barriers to employment. The executive's function is vital for translating strategic vision into tangible operational outcomes across the Greater Houston region.

Alma Duldulao-Ybarra, the Chief People Officer at Goodwill Houston, leads all human resources functions and talent management strategies. This executive is responsible for cultivating a supportive and high-performing organizational culture that aligns with the company's mission and vision. Duldulao-Ybarra oversees recruitment, employee development, compensation, and benefits, ensuring that Goodwill Houston attracts and retains the skilled professionals needed to deliver exceptional services. The Chief People Officer plays a pivotal role in fostering an environment where employees are empowered to contribute to the success of individuals served. Alma Duldulao-Ybarra's leadership ensures that the organization's most valuable asset—its people—are nurtured and developed, directly impacting the quality of education, training, and job opportunities provided. This focus on human capital is fundamental to achieving the vision of being a premier workforce development resource in Greater Houston.