Frontier Executive and Leadership Team

Debra Varnes, the Escalations For The Office of The Executive & President at Frontier, manages high-priority customer concerns and complex service issues requiring direct leadership intervention. Overseeing the resolution process for the most sensitive residential and business accounts, the Escalations For The Office of The Executive & President ensures that service quality remains consistent with the company's commitment to reliable connectivity. This role involves coordinating with regional teams to address technical failures or billing disputes that impact the reputation of the brand. By analyzing patterns in customer feedback, Debra Varnes identifies systemic improvements for the broader organization. The Escalations For The Office of The Executive & President maintains a direct line of communication with the President to report on service trends and operational bottlenecks. Through rigorous problem-solving and cross-departmental collaboration, the Escalations For The Office of The Executive & President secures customer loyalty and upholds the standards of the company's voice, data, and video service offerings.

Denise Baumbach, the President, Region (West) at Frontier, directs all operational activities and service delivery initiatives across the western United States. Overseeing the deployment of fiber-optic infrastructure and the maintenance of voice, data, and video networks, the President, Region (West) ensures that regional performance meets corporate efficiency targets. This leadership role involves managing local field teams, optimizing supply chain logistics for network upgrades, and driving customer acquisition strategies within the territory. By coordinating with corporate headquarters, Denise Baumbach aligns regional execution with the broader mission of providing high-speed connectivity to residential and business clients. The President, Region (West) also monitors competitive market dynamics to adjust service offerings and improve local market share. Through rigorous oversight of regional operations and a focus on technical reliability, the President, Region (West) contributes to the overall financial health and service excellence of the company, ensuring that the western market remains a cornerstone of the national network strategy.

Erin Kurtz, the Chief Communications Officer at Frontier, directs all internal and external messaging strategies to align with the company's fiber-first mission. Managing brand reputation across the United States, the Chief Communications Officer oversees media relations, employee engagement, and corporate storytelling initiatives. This leadership role requires constant collaboration with the executive team to ensure consistent communication regarding the deployment of high-speed data and video services. By crafting narratives that highlight the value of regulated and unregulated voice solutions, Erin Kurtz strengthens the market position of the organization. The Chief Communications Officer also manages crisis communications and public affairs, ensuring that stakeholders remain informed about the ongoing digital transformation. Through strategic outreach, the Chief Communications Officer builds trust with residential and wholesale customers, ultimately supporting the long-term growth objectives of the business while maintaining a clear, unified voice in a competitive telecommunications landscape.

Mark Nielsen, the Executive VP, Chief Legal & Regulatory Officer at Frontier, manages the complex legal framework and regulatory compliance requirements governing telecommunications operations across the United States. Overseeing all litigation, intellectual property, and government affairs, the Executive VP, Chief Legal & Regulatory Officer ensures that the company adheres to federal and state mandates regarding voice, data, and video service delivery. This leadership role involves navigating the intricate regulatory environment to facilitate the expansion of fiber-optic networks. By providing counsel to the Board and executive leadership, Mark Nielsen mitigates operational risks and supports strategic business initiatives. The Executive VP, Chief Legal & Regulatory Officer also directs interactions with public utility commissions and other governing bodies to advocate for policies that favor infrastructure investment. Through proactive legal strategy and regulatory engagement, the Executive VP, Chief Legal & Regulatory Officer protects the interests of the organization while enabling the delivery of essential communication services to residential and wholesale customers.