Leadership Overview
Freshworks has 6 executives leading key functions including information technology, executive administration, product strategy, financial operations, human resources, and corporate governance.
Focused on delivering accessible software-as-a-service solutions, Freshworks empowers businesses through intuitive marketing, sales, support, and IT tools designed for rapid implementation and end-user efficiency.
Focused on delivering accessible software-as-a-service solutions, Freshworks empowers businesses through intuitive marketing, sales, support, and IT tools designed for rapid implementation and end-user efficiency.
Leadership Roles at Freshworks
Delane Kurup - Executive Assistant To the Chief Executive Officer and Chief Human Resources Officer At Freshworks
Delane Kurup, the Executive Assistant To the Chief Executive Officer and Chief Human Resources Officer At Freshworks, manages high-level administrative workflows and cross-departmental communication. Kurup coordinates strategic priorities between the executive office and human resources to ensure organizational alignment. By facilitating scheduling and information flow, the Executive Assistant To the Chief Executive Officer and Chief Human Resources Officer At Freshworks optimizes the daily operations of top leadership. This role involves preparing critical documentation and supporting the execution of corporate initiatives that define the company culture. Delane Kurup maintains strict confidentiality while managing sensitive projects that impact the entire organization. Through the synchronization of executive calendars and communication channels, the Executive Assistant To the Chief Executive Officer and Chief Human Resources Officer At Freshworks enables leadership to focus on long-term growth and talent development. Kurup provides essential support that allows the executive team to maintain focus on delivering high-quality software solutions to a global customer base.
Kaitlyn Bate - Chief of Staff To Chief Executive Officer and President
Kaitlyn Bate, the Chief of Staff To Chief Executive Officer and President at Freshworks, manages the strategic agenda and executive priorities for the company's top leadership. Bate coordinates high-level initiatives that drive the organization's mission to provide accessible marketing, sales, and support software. By overseeing the execution of corporate strategy and facilitating communication between the executive office and department heads, the Chief of Staff To Chief Executive Officer and President ensures organizational cohesion. This leadership role involves preparing for board meetings and tracking the progress of key business objectives. Kaitlyn Bate monitors the implementation of company-wide goals to ensure that all teams remain aligned with the core vision of delivering quick-to-implement solutions. Through the management of critical projects and the synthesis of complex information, the Chief of Staff To Chief Executive Officer and President enables the executive team to make informed decisions that foster growth and maintain the company's competitive advantage in the software industry.

Tyler Sloat - Chief Financial Officer & Chief Operating Officer
Tyler Sloat, the Chief Financial Officer & Chief Operating Officer at Freshworks, manages the company's financial health and operational scalability. Sloat oversees global fiscal planning, revenue growth strategies, and the efficient execution of business processes across all departments. By directing capital allocation and operational workflows, the Chief Financial Officer & Chief Operating Officer ensures that the company maintains its market position as a provider of affordable, high-impact software. This leadership role involves analyzing market trends to guide long-term investment in product development and customer support infrastructure. Tyler Sloat collaborates with the board to drive sustainable growth and financial transparency. Through the optimization of internal systems and the management of global business operations, the Chief Financial Officer & Chief Operating Officer supports the company's mission to deliver user-centric solutions. Sloat maintains a focus on operational rigor, ensuring that the organization remains agile while scaling its software-as-a-service offerings to meet diverse customer needs.

Ashwin Ballal - Chief Information Officer
Ashwin Ballal, the Chief Information Officer at Freshworks, directs the global technology infrastructure and digital transformation initiatives. Ballal architects scalable cloud systems that support the company's software-as-a-service delivery model. By overseeing internal data security and enterprise application integration, the Chief Information Officer ensures seamless connectivity across all regional operations. This leadership role involves optimizing IT workflows to enhance productivity for the entire workforce. Ashwin Ballal maintains alignment with the broader product strategy by implementing robust technological frameworks that facilitate rapid software deployment. Through the management of complex digital ecosystems, the Chief Information Officer drives operational excellence and supports the company's commitment to providing affordable, user-friendly solutions. Ballal continuously evaluates emerging technologies to maintain a competitive edge in the CRM and IT service management markets, ensuring that the internal infrastructure remains as agile as the products offered to customers.

Sarabjit Khanuja - Chief Operations of Staff To The Head of Product Strategy & Chief People Officer & Chief Technology Officer
Sarabjit Khanuja, the Chief Operations of Staff To The Head of Product Strategy & Chief People Officer & Chief Technology Officer at Freshworks, synchronizes cross-functional efforts between product development, human capital, and technical innovation. Khanuja manages the operational cadence for these critical departments to ensure that product roadmaps align with talent acquisition and technological capabilities. By overseeing project tracking and resource allocation, the Chief Operations of Staff To The Head of Product Strategy & Chief People Officer & Chief Technology Officer drives efficiency across the engineering and product teams. This leadership role involves bridging communication gaps to accelerate the delivery of software-as-a-service solutions. Sarabjit Khanuja monitors key performance indicators to ensure that strategic goals remain on track. Through the coordination of complex internal initiatives, the Chief Operations of Staff To The Head of Product Strategy & Chief People Officer & Chief Technology Officer supports the company's mission to provide quick-to-implement tools that solve real-world business challenges for end-users.

Judy Abad - Chief of Staff, CFOO
Judy Abad, the Chief of Staff, CFOO at Freshworks, supports the financial and operational leadership in executing strategic initiatives. Abad manages the administrative and operational flow for the office of the Chief Financial Officer & Chief Operating Officer, ensuring that financial planning and operational goals receive proper attention. By coordinating cross-departmental projects and tracking performance metrics, the Chief of Staff, CFOO drives efficiency within the finance and operations divisions. This leadership role involves managing internal communications and preparing data-driven reports that inform executive decision-making. Judy Abad facilitates the alignment of operational resources with the company's broader financial objectives. Through the oversight of key administrative processes, the Chief of Staff, CFOO ensures that the leadership team can effectively manage the company's software-as-a-service business model. Abad provides the necessary support to maintain operational excellence, allowing the organization to continue delivering affordable and intuitive solutions to a global customer base.
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