First West Credit Union Executive and Leadership Team

Launi Skinner, the Chief Executive Officer at First West Credit Union, directs the overall strategic vision and operational execution for the organization. This leadership role involves guiding the credit union's expansion and ensuring its financial health and member satisfaction align with its community-centric mission. Skinner oversees the integration of innovative financial solutions and drives the company's market position within British Columbia. By focusing on sustainable growth and member value, Launi Skinner ensures the credit union remains a trusted financial partner. The Chief Executive Officer's responsibilities extend to fostering a culture of excellence and accountability across all departments, directly impacting the organization's long-term success and its ability to deliver on its founding principles.

Paul Brodeur, the Chief Operating Officer at First West Credit Union, manages the day-to-day operational efficiency and service delivery across all branches and digital platforms. This executive ensures seamless execution of business processes, optimizing workflows to enhance member experience and operational scalability. Brodeur oversees the integration of new technologies and service models, directly supporting the credit union's mission to provide accessible and effective financial services. By driving operational excellence, Paul Brodeur strengthens the credit union's capacity to meet diverse member needs. The Chief Operating Officer's focus includes risk management, process improvement, and ensuring regulatory compliance, all critical to maintaining the organization's stability and reputation in the Canadian financial sector.

Tamara Hendsbee, the President, Envision Financial at First West Credit Union, leads the strategic direction and operational performance for the Envision Financial division. This executive is responsible for driving growth, enhancing member engagement, and ensuring the delivery of specialized financial products and services tailored to the Envision Financial market segment. Hendsbee oversees the regional operations, fostering strong relationships with members and communities within Envision Financial's service areas. By focusing on localized strategies and member-centric approaches, Tamara Hendsbee strengthens the division's market presence. The President, Envision Financial's role includes managing a dedicated team, optimizing service delivery, and ensuring alignment with the broader First West Credit Union objectives.

Kendall Gross, the President, Island Savings at First West Credit Union, directs the strategic initiatives and operational oversight for the Island Savings division. This leadership position involves cultivating market growth, deepening member relationships, and ensuring the delivery of tailored financial solutions across the Island Savings territory. Gross manages the division's performance, championing member satisfaction and community involvement. By implementing region-specific strategies, Kendall Gross enhances the value proposition for Island Savings members. The President, Island Savings' responsibilities encompass leading a dedicated workforce, driving service excellence, and ensuring cohesive integration with the overarching goals of First West Credit Union.

Darrell Jaggers, the Chief Information Officer & Chief Transformation Officer at First West Credit Union, architects the technological infrastructure and spearheads organizational change initiatives. This dual role involves overseeing all IT operations, cybersecurity, and digital innovation, while simultaneously driving strategic transformation projects to modernize services and enhance operational capabilities. Jaggers ensures that technology investments directly support the credit union's growth objectives and member service enhancements. By leading digital transformation, Darrell Jaggers positions First West Credit Union at the forefront of financial technology. The Chief Information Officer & Chief Transformation Officer's mandate includes developing robust data strategies and implementing agile methodologies to adapt to evolving market demands and regulatory landscapes.