Etech Executive and Leadership Team

Emmanuel Wa Mubue, the Chief Executive Officer at Etech, directs the overarching strategic vision for all customer care and analytics services. By aligning corporate objectives with evolving market demands, the Chief Executive Officer ensures consistent growth across North American and international service sectors. This leadership role involves constant collaboration with the Board to refine service delivery models, including inbound support and technical assistance. Emmanuel Wa Mubue maintains a focus on operational excellence, driving the company toward long-term profitability and market expansion. Through rigorous oversight of service quality monitoring, the Chief Executive Officer guarantees that every client interaction meets high performance standards. By fostering a culture of innovation, the Chief Executive Officer positions the organization as a leader in the competitive business services landscape, ultimately securing sustainable value for all stakeholders involved in the global service ecosystem.

Kaylene Eckels, the President at Etech, drives the execution of corporate strategy and oversees the integration of all service lines, including back office support and technical assistance. By managing the intersection of client relations and internal operations, the President ensures that the company maintains a strong market position. This leadership role involves guiding the executive team toward achieving long-term growth targets and operational efficiency. Kaylene Eckels collaborates with department heads to refine service delivery models, ensuring that every client receives consistent, high-quality support. Through the oversight of organizational performance, the President secures the company reputation as a premier provider of customer care services. By balancing strategic planning with tactical execution, the President supports the overall mission of delivering excellence, ultimately driving the organization toward continued success in the competitive business services sector.

Carlos Querecuto, the Chief Technology Officer at Etech, architects the digital infrastructure supporting all software development and analytics platforms. By driving the integration of advanced technical tools, the Chief Technology Officer enables the company to provide cutting-edge support solutions. This leadership role involves overseeing the security and scalability of internal systems, ensuring that all technological assets remain robust and efficient. Carlos Querecuto collaborates with other C-suite leaders to align technical roadmaps with the evolving needs of global clients. Through the implementation of innovative software, the Chief Technology Officer enhances the effectiveness of quality monitoring and data analytics services. By prioritizing technological advancement, the Chief Technology Officer secures a competitive advantage for the organization, ensuring that all digital operations support the overarching mission of delivering superior customer care and technical support services.

Veronica Chimney, the Chief Human Resources Officer at Etech, directs talent acquisition and organizational development strategies across all regional operations. By fostering a high-performance culture, the Chief Human Resources Officer ensures that the workforce remains aligned with the company commitment to quality customer care. This leadership role involves designing comprehensive training programs that support the technical and soft skill requirements of the service teams. Veronica Chimney manages employee engagement initiatives, driving retention and professional growth within the organization. By collaborating with executive leadership, the Chief Human Resources Officer aligns human capital strategies with the broader business objectives of the company. Through the implementation of effective personnel policies, the Chief Human Resources Officer maintains a stable and motivated workforce, which directly impacts the quality of service delivered to clients across the global market.

David McDowell, the Manager, Operations at Etech, executes daily workflows for inbound and outbound customer care programs. Overseeing the efficiency of live chat and email support channels, the Manager, Operations ensures seamless service delivery across diverse client accounts. This role requires constant coordination with internal teams to optimize back office support processes and maintain high quality monitoring standards. David McDowell drives operational improvements by analyzing performance metrics and implementing scalable solutions that enhance client satisfaction. By managing resource allocation and staff productivity, the Manager, Operations supports the broader organizational goal of providing reliable technical support. Through meticulous attention to detail, the Manager, Operations stabilizes service output, ensuring that all operational activities align with the company mission of delivering exceptional customer experiences within the fast-paced business services industry.