DHL Executive and Leadership Team

June, 2026

Leadership Overview

DHL has 10 executives leading key functions including operations, finance, and strategy.

Driven by a commitment to excellence, DHL is dedicated to delivering mail and parcel services globally, providing expert solutions for dialogue marketing, press distribution, and corporate communications, solidifying its position as a leader in the mail and logistics sector.

Leadership Roles at DHL

  • Chief Executive Officer, DHL Global Forwarding (South Africa) - Shabnum Dawood
  • Chief Financial Officer - Gobe Mahube
  • Chief Financial Officer, Central (South America) - Johanna Hernandez
  • Global Chief Financial Officer, Dhl Forwarding (Asia Pacific) - Tasso Flath
  • Chief Financial Officer (Sa) - Craig Henery
  • Chief Operating Officer - Feroz Jahangir
  • Chief Operating Officer, Dhl Supply Chain LATAM - Germán Estrada
  • Chief of Staff - Shonagh Baigent
  • Chief Information Officer - Charbel El-Achkar
  • Senior Operational Excellence Continuous Improvement Performance Management Lead Coordinator - Oscar Amaya
  • Shabnum Dawood - Chief Executive Officer, DHL Global Forwarding (South Africa)

    Shabnum Dawood, the Chief Executive Officer, DHL Global Forwarding (South Africa) at DHL, leads the strategic direction and overall performance of DHL's global forwarding operations within South Africa. Dawood drives business growth, enhances service offerings, and ensures operational excellence across the forwarding division. This executive role is critical for navigating the complexities of the South African market and expanding DHL's freight and logistics capabilities. The Chief Executive Officer's responsibilities include fostering strong client relationships, managing key partnerships, and overseeing P&L for the region. By championing innovation and customer-centric strategies, Dawood strengthens DHL's market position and competitive advantage. This leadership position is pivotal in achieving strategic objectives and driving sustainable success for DHL Global Forwarding in South Africa. The focus remains on delivering superior logistics solutions and maximizing stakeholder value.
    Shabnum Dawood

    Gobe Mahube - Chief Financial Officer

    Gobe Mahube, the Chief Financial Officer at DHL, directs the financial strategy and fiscal operations for the organization. Mahube oversees all aspects of financial planning, budgeting, and reporting, ensuring robust fiscal health and compliance. This executive role involves managing investment strategies and optimizing capital allocation to support DHL's global expansion and service diversification. The Chief Financial Officer's oversight extends to risk management and the implementation of financial controls that safeguard company assets. By analyzing market trends and economic indicators, Mahube provides critical financial insights that inform strategic decision-making. This leadership position is pivotal in driving profitability and ensuring sustainable financial growth for DHL. The focus remains on maximizing shareholder value through prudent financial management and strategic investment.

    Johanna Hernandez - Chief Financial Officer, Central (South America)

    Johanna Hernandez, the Chief Financial Officer, Central (South America) at DHL, directs financial operations and strategic planning for the South American region. Hernandez manages regional budgeting, financial forecasting, and P&L oversight, ensuring fiscal discipline and profitability. This executive role involves optimizing financial performance and identifying growth opportunities within the diverse South American markets. The Chief Financial Officer's responsibilities include managing regional financial risks and ensuring compliance with local regulations. By providing critical financial analysis, Hernandez supports strategic decision-making for DHL's operations across Central and South America. This leadership position is vital for driving financial success and sustainable growth in the region. The focus remains on enhancing financial efficiency and maximizing return on investment.

    Tasso Flath - Global Chief Financial Officer, Dhl Forwarding (Asia Pacific)

    Tasso Flath, the Global Chief Financial Officer, Dhl Forwarding (Asia Pacific) at DHL, leads financial strategy and management for the forwarding division across the Asia Pacific region. Flath oversees financial planning, reporting, and performance analysis, ensuring robust fiscal health and strategic alignment. This executive role is critical for driving profitability and optimizing financial resources within DHL's dynamic Asia Pacific forwarding operations. The Global Chief Financial Officer's responsibilities include managing regional investments, controlling expenditures, and identifying opportunities for financial optimization. By providing strategic financial guidance, Flath supports the expansion and operational efficiency of DHL Forwarding in Asia Pacific. This leadership position is instrumental in achieving financial objectives and enhancing market competitiveness. The focus remains on driving sustainable financial performance and value creation.

    Craig Henery - Chief Financial Officer (Sa)

    Craig Henery, the Chief Financial Officer (Sa) at DHL, directs financial strategy and fiscal management for the South African operations. Henery oversees budgeting, financial reporting, and performance analysis, ensuring the financial integrity and profitability of DHL's South African business units. This executive role involves managing regional financial risks and optimizing capital allocation to support growth initiatives. The Chief Financial Officer's responsibilities include implementing robust financial controls and ensuring compliance with local economic regulations. By delivering strategic financial insights, Henery guides decision-making to enhance operational efficiency and market competitiveness within South Africa. This leadership position is crucial for driving financial success and sustainable development for DHL in the region. The focus remains on maximizing financial performance and shareholder value.

    Feroz Jahangir - Chief Operating Officer

    Feroz Jahangir, the Chief Operating Officer at DHL, oversees the day-to-day operational execution of the company's extensive logistics network. Jahangir directs global operations, focusing on efficiency, service quality, and the seamless flow of goods across international borders. This executive role involves managing complex supply chains, optimizing transportation routes, and implementing advanced logistical technologies. The Chief Operating Officer's purview includes ensuring adherence to safety standards and regulatory compliance across all operational facets. By driving operational excellence, Jahangir enhances DHL's capacity to meet diverse customer demands and market challenges. This leadership position is fundamental to maintaining DHL's reputation for reliability and speed in global freight and parcel delivery. The focus remains on optimizing resource utilization and driving innovation in operational processes.
    Feroz Jahangir

    Germán Estrada - Chief Operating Officer, Dhl Supply Chain LATAM

    Germán Estrada, the Chief Operating Officer, Dhl Supply Chain LATAM at DHL, oversees the operational execution and strategic development of supply chain solutions across Latin America. Estrada directs regional operations, focusing on enhancing efficiency, service quality, and the seamless integration of supply chain processes. This executive role involves managing complex logistics networks, optimizing warehousing, and implementing advanced supply chain technologies throughout LATAM. The Chief Operating Officer's purview includes ensuring adherence to safety standards and regulatory compliance across all regional operations. By driving operational excellence, Estrada strengthens DHL's capacity to meet diverse customer needs and market demands in Latin America. This leadership position is fundamental to maintaining DHL's reputation for reliability and innovation in regional supply chain management. The focus remains on optimizing resource utilization and driving supply chain advancements.

    Shonagh Baigent - Chief of Staff

    Shonagh Baigent, the Chief of Staff at DHL, provides strategic support and operational coordination for executive leadership. Baigent manages key initiatives, facilitates cross-functional collaboration, and ensures effective communication across departments. This role involves streamlining operations and enhancing organizational efficiency to support DHL's mission. The Chief of Staff's responsibilities include preparing executive briefings, managing strategic projects, and driving alignment with corporate goals. Baigent acts as a key liaison, connecting various business units to foster synergy and accelerate project execution. This leadership position is crucial for optimizing the effectiveness of the executive team and driving strategic priorities forward. The focus remains on enhancing operational agility and ensuring seamless execution of DHL's global logistics services.

    Charbel El-Achkar - Chief Information Officer

    Charbel El-Achkar, the Chief Information Officer at DHL, leads the company's technology strategy and digital transformation initiatives. El-Achkar oversees the development and implementation of IT infrastructure, ensuring robust cybersecurity and data management systems. This executive role is critical for leveraging technology to enhance operational efficiency and customer experience across DHL's global services. The Chief Information Officer's responsibilities include driving innovation in digital platforms, optimizing data analytics capabilities, and ensuring seamless integration of IT solutions. By championing technological advancements, El-Achkar supports DHL's strategic objectives for growth and market leadership. This leadership position is essential for maintaining a competitive edge in the rapidly evolving logistics landscape. The focus remains on building resilient, scalable, and secure technology ecosystems.

    Oscar Amaya - Senior Operational Excellence Continuous Improvement Performance Management Lead Coordinator

    Oscar Amaya, the Senior Operational Excellence Continuous Improvement Performance Management Lead Coordinator at DHL, drives efficiency across global logistics operations. This role focuses on refining processes to enhance performance management and continuous improvement initiatives. Amaya architects scalable frameworks for operational excellence, ensuring alignment with DHL's strategic objectives for service delivery. The coordinator's responsibilities include identifying bottlenecks and implementing data-driven solutions to optimize workflows. This leadership position directly impacts the company's ability to maintain high standards in mail and parcel delivery. By fostering a culture of ongoing enhancement, Amaya ensures that DHL remains at the forefront of logistical innovation and operational effectiveness. The focus remains on tangible improvements that bolster service reliability and customer satisfaction across all operational touchpoints.

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    Frequently Asked Questions Regarding DHL Top Executives and Leadership Team

    Who leads DHL?
    DHL is led by Shabnum Dawood (Chief Executive Officer, DHL Global Forwarding (South Africa)), along with executives such as Gobe Mahube (Chief Financial Officer) and Johanna Hernandez (Chief Financial Officer, Central (South America)).
    Who is part of DHL’s executive team?
    The executive team of DHL includes leaders such as Shabnum Dawood (Chief Executive Officer, DHL Global Forwarding (South Africa)), Gobe Mahube (Chief Financial Officer), Johanna Hernandez (Chief Financial Officer, Central (South America)) and other senior executives.
    How many executives does DHL have?
    DHL has 10 executives leading key business areas.
    What roles are included in DHL’s leadership team?
    The leadership team of DHL includes roles such as Chief Executive Officer, DHL Global Forwarding (South Africa), Chief Financial Officer, Chief Financial Officer, Central (South America), Global Chief Financial Officer, Dhl Forwarding (Asia Pacific), Chief Financial Officer (Sa).