Delaware North Executive and Leadership Team

Louis Jacobs, the Chief Executive Officer & Alternate Governor, Boston Bruins at Delaware North, directs the company's overarching strategic vision and global operational framework. This leadership role encompasses guiding the enterprise across its diverse portfolio, which includes high-profile sports and entertainment venues, national parks, destination resorts, airports, and regional casinos. Jacobs ensures alignment with the company's long-standing commitment to hospitality excellence and family ownership values. Overseeing key executive functions, the Chief Executive Officer drives growth initiatives and maintains the company's market leadership in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail sectors. Louis Jacobs actively shapes the company's direction, ensuring sustained success and innovation across all business units, including the strategic oversight of the Boston Bruins organization.

Derek Zwickey, the Chief Operating Officer at Delaware North, executes the company's operational strategies across its extensive global network. This role involves direct oversight of day-to-day business activities, ensuring seamless service delivery at venues ranging from major sports arenas to national parks and airports. Zwickey focuses on optimizing operational efficiency and enhancing guest experiences, directly impacting the company's reputation for high-quality hospitality. The Chief Operating Officer drives the implementation of best practices and innovative solutions to meet the evolving demands of the travel hospitality, restaurant, gaming, and retail industries. By coordinating efforts across various divisions, Derek Zwickey ensures consistent service standards and operational excellence, contributing significantly to Delaware North's sustained growth and market presence.

Adrian Dishington, the Chief Operating Officer, Sportservice Division at Delaware North, spearheads operational excellence within the company's dedicated sports and entertainment venue division. This critical role focuses on delivering unparalleled hospitality services at high-profile stadiums and arenas, enhancing fan experiences through superior food, beverage, and retail offerings. Dishington drives strategic initiatives to optimize service delivery, manage complex logistics, and ensure consistent quality across all Sportservice operations. The Chief Operating Officer, Sportservice Division plays a pivotal part in maintaining Delaware North's leadership in the sports hospitality sector, fostering strong client relationships and driving revenue growth. Adrian Dishington's leadership ensures that the Sportservice division consistently meets and exceeds the high expectations of both partners and patrons.

Kieran Fitzpatrick, the Chief Operating Officer (Australia) at Delaware North, directs the company's comprehensive operational activities throughout the Australian region. This leadership position involves overseeing a diverse range of hospitality services, including those provided at airports, national parks, and entertainment venues across Australia. Fitzpatrick is responsible for implementing strategic operational plans, ensuring high standards of service delivery, and driving business growth within the Australian market. The Chief Operating Officer (Australia) focuses on adapting global best practices to local conditions, fostering strong relationships with regional partners, and enhancing the guest experience. Kieran Fitzpatrick's oversight is crucial for maintaining Delaware North's strong presence and reputation in Australia's dynamic hospitality landscape.

James Houser, the Executive Vice President & Chief Operating Officer at Delaware North, holds significant responsibility for executing the company's broad operational strategies and driving efficiency across its global enterprise. This executive role involves overseeing key operational functions that support Delaware North's diverse business segments, including sports and entertainment, parks and resorts, and gaming. Houser focuses on enhancing operational performance, implementing innovative service models, and ensuring the consistent delivery of exceptional guest experiences. The Executive Vice President & Chief Operating Officer plays a vital part in managing complex logistical challenges and optimizing resource allocation to achieve strategic business objectives. James Houser's leadership directly contributes to Delaware North's sustained growth and its reputation as a premier hospitality provider.

James Obletz, the Executive Vice President & Chief Operating Officer at Delaware North, drives operational excellence and strategic execution across the company's extensive portfolio. This senior leadership role involves overseeing critical aspects of the business, including operations within sports and entertainment venues, national parks, and gaming facilities. Obletz focuses on enhancing service delivery, optimizing operational workflows, and ensuring the consistent provision of high-quality guest experiences. The Executive Vice President & Chief Operating Officer is instrumental in managing large-scale operations and implementing innovative solutions to meet market demands. James Obletz's leadership ensures that Delaware North maintains its competitive edge and upholds its commitment to exceptional hospitality across all its global operations.

Jeffrey Taips, the Chief Operating Officer, Gaming at Delaware North, directs the strategic operations and growth initiatives within the company's gaming division. This leadership role focuses on optimizing the performance of regional casinos, ensuring exceptional guest experiences, and driving revenue generation in a competitive market. Taips oversees all aspects of gaming operations, from front-line service delivery to back-of-house management and regulatory compliance. The Chief Operating Officer, Gaming plays a key part in developing and implementing innovative strategies to enhance player engagement and expand market share. Jeffrey Taips's expertise is crucial for maintaining Delaware North's position as a leading operator in the gaming and hospitality industry.

Janine Gordon, the Executive Assistant To the Executive Vice President and Chief Human Resources Officer at Delaware North, provides critical administrative and operational support to senior leadership. This role is essential for the smooth functioning of the human resources department and its strategic initiatives. Gordon manages complex scheduling, coordinates executive communications, and facilitates the efficient execution of HR-related projects. The Executive Assistant To the Executive Vice President and Chief Human Resources Officer ensures that executive directives are effectively communicated and implemented across the organization. Janine Gordon's meticulous attention to detail and organizational skills are vital in supporting the strategic objectives related to talent management and employee engagement at Delaware North.

Annmarie Vanini, the Interim Chief Information Officer at Delaware North, leads the company's technology strategy and information systems management. This crucial role involves overseeing the development and implementation of IT infrastructure, ensuring robust cybersecurity measures, and driving digital transformation initiatives across the organization. Vanini focuses on leveraging technology to enhance operational efficiency, improve guest experiences, and support business growth in the hospitality, gaming, and sports sectors. The Interim Chief Information Officer plays a pivotal part in aligning technology solutions with Delaware North's strategic objectives. Annmarie Vanini's leadership ensures that the company's technological capabilities remain advanced and supportive of its global operations.

Kelly Cody, the Chief of Staff for the Executive Vice Presidents at Delaware North, provides strategic support and operational coordination for senior executive functions. This role is integral to ensuring the efficient execution of high-level initiatives and facilitating seamless communication across executive teams. Cody manages key projects, oversees strategic planning processes, and supports the Executive Vice Presidents in driving organizational objectives. The Chief of Staff for the Executive Vice Presidents acts as a key liaison, ensuring alignment between executive priorities and departmental actions. Kelly Cody's contributions are vital to the effective functioning of Delaware North's executive leadership and the successful implementation of its business strategies.