Leadership Overview
Delaware North has 10 executives leading key functions including strategy, operational oversight, human resources, and information technology.
Focused on delivering exceptional guest experiences, Delaware North maintains a commitment to hospitality excellence across diverse food-service and travel locations throughout the United States.
Focused on delivering exceptional guest experiences, Delaware North maintains a commitment to hospitality excellence across diverse food-service and travel locations throughout the United States.
Leadership Roles at Delaware North
Jeremy Jacobs - Chairman & Chief Executive Officer
Jeremy Jacobs, the Chairman & Chief Executive Officer at Delaware North, directs the long-term vision and strategic growth of the organization. Overseeing the entire hospitality portfolio, the Chairman & Chief Executive Officer ensures alignment between corporate objectives and the diverse needs of food-service locations. This leadership role involves managing high-level partnerships and driving expansion across the United States. By prioritizing operational excellence, Jeremy Jacobs maintains the company's reputation for quality service. Jacobs fosters a culture of innovation that supports the long-term sustainability of the business model. Through consistent oversight of the executive team, the Chairman & Chief Executive Officer secures the competitive position of the firm within the hospitality industry. This executive leadership ensures that all business units remain focused on delivering superior value to guests while maintaining the core values established over a century of operation.
Derek Zwickey - Chief Operating Officer
Derek Zwickey, the Chief Operating Officer at Delaware North, manages the daily execution of hospitality services across various food-service brands. Overseeing the efficiency of regional operations, the Chief Operating Officer optimizes supply chain logistics and service delivery standards. This leadership role involves coordinating with site managers to ensure consistent performance across the United States. By implementing rigorous operational protocols, Derek Zwickey drives productivity and enhances the guest experience at every location. Zwickey monitors key performance indicators to identify opportunities for process improvement and cost management. Through the integration of standardized service models, the Chief Operating Officer supports the broader organizational goal of maintaining high-quality hospitality standards. This focus on operational excellence ensures that the company meets the demands of a dynamic market while sustaining profitability across all managed food-service and hospitality assets.
James Houser - Executive Vice President & Chief Operating Officer
James Houser, the Executive Vice President & Chief Operating Officer at Delaware North, architects the strategic framework for large-scale hospitality operations. Overseeing the integration of diverse brands like Dunkin' and Subway, the Executive Vice President & Chief Operating Officer ensures seamless service delivery across the national footprint. This leadership role involves managing complex vendor relationships and driving revenue growth through optimized site management. By aligning operational tactics with corporate strategy, James Houser strengthens the market presence of the company. Houser evaluates performance metrics to refine service delivery and improve guest satisfaction. Through the management of cross-functional teams, the Executive Vice President & Chief Operating Officer supports the expansion of the hospitality portfolio. This strategic oversight ensures that all operational activities contribute directly to the long-term financial health and service quality of the organization within the competitive hospitality sector.
Kieran Fitzpatrick - Chief Operating Officer (Australia)
Kieran Fitzpatrick, the Chief Operating Officer (Australia) at Delaware North, directs all hospitality and food-service operations within the Australian market. Overseeing regional growth and service standards, the Chief Operating Officer (Australia) ensures that local operations align with the global mission of the company. This leadership role involves managing regional partnerships and adapting service models to meet the specific needs of the Australian consumer base. By driving operational excellence in this key international market, Kieran Fitzpatrick expands the global footprint of the organization. Fitzpatrick monitors regional performance and implements strategies to improve efficiency and guest satisfaction. Through the management of local teams, the Chief Operating Officer (Australia) supports the overall success of the company's international hospitality portfolio. This focus on regional execution ensures that the firm maintains a strong competitive advantage while delivering high-quality service across all Australian locations.
Jeffrey Taips - Chief Operating Officer, Gaming
Jeffrey Taips, the Chief Operating Officer, Gaming at Delaware North, directs the operational strategy for the company's gaming and entertainment assets. Overseeing the integration of hospitality services within gaming environments, the Chief Operating Officer, Gaming ensures that guest experiences meet the highest standards of quality. This leadership role involves managing complex regulatory requirements and driving revenue growth through optimized gaming floor operations. By implementing innovative service models, Jeffrey Taips enhances the competitive position of the company in the gaming sector. Taips monitors operational performance and identifies opportunities to improve efficiency and profitability. Through the management of specialized teams, the Chief Operating Officer, Gaming supports the broader organizational goal of delivering exceptional entertainment and hospitality. This focus on operational excellence ensures that the gaming division contributes significantly to the overall success and financial stability of the company.
Osi Imomoh - President & General Manager
Osi Imomoh, the President & General Manager at Delaware North, directs the overall performance and strategic direction of specific hospitality business units. Overseeing the daily operations and financial results, the President & General Manager ensures that each location meets the company's high standards for service and quality. This leadership role involves managing local teams and driving revenue growth through effective site management and guest engagement. By implementing operational strategies that align with the broader corporate vision, Osi Imomoh enhances the market presence of the company. Imomoh evaluates performance metrics to identify opportunities for improvement and growth. Through the management of key business functions, the President & General Manager supports the successful execution of the company's hospitality strategy. This focus on local operational excellence ensures that the organization maintains a strong competitive advantage and delivers superior value to guests across all managed locations.
Kelly Cody - Chief of Staff for the Executive Vice Presidents
Kelly Cody, the Chief of Staff for the Executive Vice Presidents at Delaware North, facilitates communication and strategic alignment among senior leadership. Overseeing the administrative and operational workflows for the executive team, the Chief of Staff for the Executive Vice Presidents ensures that critical business initiatives receive proper attention. This leadership role involves managing complex projects and coordinating cross-departmental efforts to support the company's hospitality mission. By streamlining decision-making processes, Kelly Cody enhances the efficiency of the executive office. Cody monitors progress on key corporate goals and provides essential support to the Executive Vice Presidents. Through the management of internal communications and strategic planning sessions, the Chief of Staff for the Executive Vice Presidents ensures that leadership remains focused on core business objectives. This role is vital for maintaining organizational cohesion and driving the successful execution of company-wide hospitality strategies.
Janine Gordon - Executive Assistant To the Executive Vice President and Chief Human Resources Officer
Janine Gordon, the Executive Assistant To the Executive Vice President and Chief Human Resources Officer at Delaware North, manages the operational support for human capital initiatives. Overseeing the scheduling and coordination of key HR projects, the Executive Assistant To the Executive Vice President and Chief Human Resources Officer ensures that leadership remains focused on talent development and organizational culture. This leadership role involves facilitating communication between the HR department and other executive functions to support the company's hospitality workforce. By organizing critical meetings and tracking project milestones, Janine Gordon enhances the productivity of the HR leadership team. Gordon assists in the preparation of strategic reports that inform workforce planning and employee engagement efforts. Through the management of administrative workflows, the Executive Assistant To the Executive Vice President and Chief Human Resources Officer supports the successful implementation of human resources strategies across the entire organization.
Annmarie Vanini - Interim Chief Information Officer
Annmarie Vanini, the Interim Chief Information Officer at Delaware North, architects the digital infrastructure and technology strategy for the hospitality enterprise. Overseeing the implementation of secure and scalable systems, the Interim Chief Information Officer ensures that technology supports the operational needs of food-service and hospitality locations. This leadership role involves managing IT projects and coordinating with other executives to align digital initiatives with business goals. By optimizing data management and cybersecurity protocols, Annmarie Vanini protects the company's digital assets and enhances operational efficiency. Vanini evaluates emerging technologies to identify opportunities for innovation in guest service and internal processes. Through the management of the IT department, the Interim Chief Information Officer supports the successful execution of the company's digital transformation strategy. This focus on technology ensures that the organization remains agile and responsive to the evolving needs of the hospitality industry.
Ana Rodriguez - Executive Vice President & Chief Human Resources Officer
Ana Rodriguez, the Executive Vice President & Chief Human Resources Officer at Delaware North, directs the human capital strategy for the entire organization. Overseeing talent acquisition, employee development, and organizational culture, the Executive Vice President & Chief Human Resources Officer ensures that the workforce remains aligned with the company's hospitality mission. This leadership role involves managing large-scale HR initiatives and driving programs that improve employee engagement and retention across the United States. By fostering a supportive and high-performing work environment, Ana Rodriguez strengthens the company's ability to deliver exceptional guest service. Rodriguez monitors workforce trends and implements policies that support the long-term growth and stability of the business. Through the management of the HR department, the Executive Vice President & Chief Human Resources Officer supports the successful execution of corporate goals by ensuring that the right talent is in place to drive operational success.
Explore Leadership Teams in Hospitality
Founded in 1950 Whataburger is a burger restaurant chain with locations throughout the U.S. The company is headquartered in San Antonio, Texas.
Company Leadership
RR
RA
JB
Based in New York City, New York, Wonder is a mobile catering service providing meals from restaurants including Barrio Café, The General Chinese, Fred's Meat & Bread, and more.
Company Leadership CZ
WY
TB
Pura Vida Miami stands as South Floridas premier wellness lifestyle brand and has been transforming the way people eat since its establishment in 2012 by Founder Omer Horev. With over 40 locations across South Florida, New York, and most recently, California, Pura Vida Miami has become a beacon of health-conscious living, offering a diverse menu of nutritious and delectable dishes. Omer and Jennifer Horev, the husband-wife duo behind the brand, have meticulously curated a menu that harmonizes nutritious and indulgent offerings. From acai bowls to superfood smoothies and clean chef-driven salads, each dish is a celebration of high-quality ingredients. As Pura Vida Miami continues to expand, reaching beyond the shores of Florida, the brand remains committed to its founding principles of health and wellness. As part of its community culture, the brand actively engages in eco-friendly practices such as composting food waste and donating soil to local farms, exemplifying its commitment to a sustainable future. More than a culinary destination, Pura Vida Miami is a lifestyle brand that encapsulates the essence of a healthier and happier community.
Company Leadership WH
The Saxton Group is a Dallas based multi-unit restaurant franchising company, known mostly for The McAlister's Deli franchise. They are headquartered in Dallas, Texas.
Company Leadership BS
MJ
Frequently Asked Questions Regarding Delaware North Top Executives and Leadership Team
