Delaware North Executive and Leadership Team

Louis Jacobs, the Chief Executive Officer & Alternate Governor, Boston Bruins at Delaware North, directs the company's overarching strategy and global operations. Jacobs guides the enterprise through its extensive portfolio, which spans high-profile sports and entertainment venues, national and state parks, destination resorts, airports, and regional casinos. His leadership ensures alignment with the company's century-long commitment to family ownership and operational excellence. Louis Jacobs oversees the strategic direction for all business units, driving growth and innovation across the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail sectors. This executive role involves fostering key relationships with partners and stakeholders, ensuring the continued success and expansion of Delaware North's market presence worldwide. The focus remains on delivering unparalleled guest experiences and maintaining the company's reputation for quality and service.

Derek Zwickey, the Chief Operating Officer at Delaware North, executes the operational strategies across the company's diverse global footprint. Zwickey oversees the day-to-day management of various business segments, ensuring seamless service delivery at iconic locations such as sports arenas, national parks, and major airports. His responsibilities include optimizing operational efficiency, implementing best practices, and driving performance improvements throughout the hospitality and food service divisions. Derek Zwickey collaborates closely with other executive leaders to align operational execution with the company's strategic objectives, focusing on enhancing guest satisfaction and maintaining high standards of service. This role is critical in managing the complex logistics inherent in operating at high-profile venues, ensuring consistent quality and operational integrity across all touchpoints. Zwickey's leadership supports the company's expansion and its commitment to excellence in the industries it serves.

Kieran Fitzpatrick, the Chief Operating Officer (Australia) at Delaware North, spearheads the company's operational initiatives within the Australian market. Fitzpatrick directs the management and growth of Delaware North's operations across Australia, focusing on venues such as sports stadiums, entertainment centers, and hospitality establishments. This executive role involves ensuring the highest standards of service delivery and operational excellence tailored to the specific demands of the Australian landscape. Kieran Fitzpatrick works to expand the company's presence and enhance its reputation within the region, overseeing teams and driving performance across various service sectors. The focus is on adapting global strategies to local market conditions, fostering strong client relationships, and achieving sustainable business growth. Fitzpatrick's leadership is key to Delaware North's success in the Australian hospitality and leisure industries.

Adrian Dishington, the Chief Operating Officer, Sportservice Division at Delaware North, leads the operational execution for the company's dedicated sports and entertainment venue services. Dishington oversees all aspects of food, beverage, and retail operations within numerous stadiums and arenas, ensuring exceptional fan experiences. His responsibilities include driving innovation in concessions, premium dining, and merchandise, while maintaining rigorous standards for quality, safety, and service. Adrian Dishington collaborates with sports teams and venue partners to enhance event-day operations and maximize revenue opportunities. This critical role involves managing complex supply chains, optimizing staffing, and implementing cutting-edge technology to streamline operations. Dishington's strategic oversight ensures the Sportservice Division remains a leader in the industry, delivering memorable experiences for millions of fans annually.

James Houser, the Executive Vice President & Chief Operating Officer at Delaware North, drives operational excellence and strategic initiatives across key business segments. Houser's leadership focuses on enhancing efficiency, implementing innovative operational frameworks, and ensuring the seamless delivery of services at high-profile venues. This role involves close collaboration with divisional leaders to achieve corporate objectives, optimize resource allocation, and foster a culture of continuous improvement. James Houser plays a pivotal part in managing the company's extensive portfolio, which includes sports arenas, national parks, and hospitality properties. His oversight contributes significantly to revenue growth and the enhancement of guest experiences. Houser's strategic direction supports Delaware North's commitment to maintaining its position as a premier global hospitality and food service provider.

James Obletz, the Executive Vice President & Chief Operating Officer at Delaware North, directs critical operational functions and contributes to the company's strategic growth. Obletz oversees key aspects of the business, ensuring operational integrity and service excellence across its diverse global operations. This executive position involves managing complex projects, optimizing resource deployment, and driving performance improvements within the hospitality, food service, and gaming sectors. James Obletz works to align operational strategies with the company's long-term vision, focusing on enhancing guest satisfaction and operational efficiency. His leadership is instrumental in navigating the challenges of operating at large-scale venues and maintaining Delaware North's reputation for quality and reliability. Obletz's contributions are vital to the company's sustained success and market leadership.

Jeffrey Taips, the Chief Operating Officer, Gaming at Delaware North, leads the strategic direction and operational execution for the company's gaming division. Taips oversees the management of casino properties and gaming operations, ensuring compliance with regulatory standards and delivering exceptional guest experiences. His responsibilities include driving revenue growth, optimizing operational efficiency, and implementing innovative strategies within the competitive gaming market. Jeffrey Taips collaborates with property leadership to enhance gaming offerings, improve customer service, and maintain the highest standards of integrity and security. This role is crucial for expanding Delaware North's footprint in the gaming industry and reinforcing its reputation as a premier operator. Taips's leadership ensures the gaming division consistently meets and exceeds performance expectations.

Annmarie Vanini, the Interim Chief Information Officer at Delaware North, directs the company's technology strategy and infrastructure. Vanini oversees the implementation and management of IT systems, ensuring robust cybersecurity measures and efficient technological operations across all business units. Her responsibilities include guiding digital transformation initiatives, enhancing data management capabilities, and supporting operational needs through innovative technology solutions. Annmarie Vanini collaborates with executive leadership to align IT strategies with business objectives, driving efficiency and supporting growth. This critical role ensures that Delaware North leverages technology effectively to enhance guest experiences, streamline operations, and maintain a competitive edge in the hospitality and service industries. Vanini's leadership provides essential technological direction.

Kelly Cody, the Chief of Staff for the Executive Vice Presidents at Delaware North, provides strategic support and operational coordination for senior leadership. Cody facilitates communication and alignment among executive vice presidents, ensuring that key initiatives progress efficiently and effectively. This role involves managing critical projects, preparing executive-level reports, and streamlining internal processes to enhance organizational effectiveness. Kelly Cody works closely with various departments to support strategic planning and execution, ensuring that executive directives are translated into actionable plans. Her contributions are vital to maintaining operational momentum and supporting the overall strategic goals of Delaware North. Cody's role ensures seamless collaboration and efficient decision-making at the highest levels of the company.