Leadership Overview
Delaware North has 10 executives leading key functions including strategy, operations, human resources, and technology.
Focused on delivering exceptional guest experiences across global venues, Delaware North maintains a century-long commitment to excellence in hospitality, managing diverse assets ranging from national parks to high-profile sports arenas and international travel hubs.
Focused on delivering exceptional guest experiences across global venues, Delaware North maintains a century-long commitment to excellence in hospitality, managing diverse assets ranging from national parks to high-profile sports arenas and international travel hubs.
Leadership Roles at Delaware North
Louis Jacobs - Chief Executive Officer & Alternate Governor, Boston Bruins
Louis Jacobs, the Chief Executive Officer & Alternate Governor, Boston Bruins at Delaware North, directs the overarching strategic vision for this global hospitality enterprise. Overseeing the diverse portfolio of sports, travel, and gaming assets, the Chief Executive Officer & Alternate Governor, Boston Bruins ensures alignment with the long-term growth objectives established by the Jacobs family. This leadership role involves navigating complex market dynamics across international sports and entertainment venues to maintain competitive advantages. By fostering innovation within the hospitality sector, Louis Jacobs drives operational excellence and financial stability. The Chief Executive Officer & Alternate Governor, Boston Bruins manages high-level relationships with venue partners and stakeholders to expand the company footprint. Through rigorous oversight of corporate governance and brand development, the Chief Executive Officer & Alternate Governor, Boston Bruins secures the future of the organization while upholding the legacy of service excellence across all global operations.

Derek Zwickey - Chief Operating Officer
Derek Zwickey, the Chief Operating Officer at Delaware North, manages the daily execution of hospitality services across the extensive network of travel and restaurant assets. Focusing on operational efficiency, the Chief Operating Officer optimizes supply chain logistics and service delivery standards to enhance guest satisfaction. This role requires constant coordination with regional managers to ensure consistent performance in high-traffic airport and dining environments. By implementing scalable processes, Derek Zwickey improves profit margins and reduces overhead costs throughout the organization. The Chief Operating Officer monitors performance metrics to identify opportunities for process improvement and service innovation. Through the integration of advanced management systems, the Chief Operating Officer maintains high standards of quality control. Zwickey drives the tactical implementation of corporate policies, ensuring that every restaurant and travel facility meets the rigorous demands of the modern hospitality market while supporting the broader mission of the company.
James Houser - Executive Vice President & Chief Operating Officer
James Houser, the Executive Vice President & Chief Operating Officer at Delaware North, directs the operational strategy for the parks and resorts division, ensuring high-quality guest experiences in sensitive environments. Overseeing the management of national and state park concessions, the Executive Vice President & Chief Operating Officer balances commercial success with environmental stewardship. This role requires deep collaboration with government partners and local stakeholders to maintain service standards in remote and high-traffic locations. By optimizing resource allocation and staffing models, James Houser improves the profitability of destination resorts. The Executive Vice President & Chief Operating Officer monitors market trends to adapt service offerings to changing consumer preferences. Through the implementation of sustainable operational practices, the Executive Vice President & Chief Operating Officer enhances the brand reputation of the company. Houser drives growth by expanding the footprint of the parks and resorts portfolio while maintaining the highest levels of operational integrity.
Kieran Fitzpatrick - Chief Operating Officer (Australia)
Kieran Fitzpatrick, the Chief Operating Officer (Australia) at Delaware North, manages all regional operations across the Australian market, focusing on the delivery of hospitality services in sports and travel venues. Overseeing the expansion of the regional footprint, the Chief Operating Officer (Australia) adapts global service standards to meet local market demands. This role involves managing complex relationships with venue owners and local regulatory bodies to ensure compliance and operational success. By driving efficiency in regional supply chains, Kieran Fitzpatrick improves the financial performance of the Australian business unit. The Chief Operating Officer (Australia) monitors regional performance metrics to identify growth opportunities in the sports and catering sectors. Through the leadership of local teams, the Chief Operating Officer (Australia) maintains the reputation of the company as a premier hospitality provider. Fitzpatrick ensures that all regional initiatives align with the broader corporate strategy while addressing the unique challenges of the Australian market.
James Obletz - Executive Vice President & Chief Operating Officer
James Obletz, the Executive Vice President & Chief Operating Officer at Delaware North, leads the strategic development and operational management of the sports and entertainment division. Overseeing the partnerships with major professional sports venues, the Executive Vice President & Chief Operating Officer ensures that food, beverage, and retail services meet the high expectations of fans and event organizers. This role involves negotiating long-term contracts and managing capital investments in venue infrastructure. By optimizing the fan experience through innovative service models, James Obletz drives revenue growth and brand loyalty. The Executive Vice President & Chief Operating Officer coordinates with other C-suite leaders to integrate technology and data analytics into venue operations. Through the management of large-scale catering and retail teams, the Executive Vice President & Chief Operating Officer maintains operational excellence. Obletz secures the market position of the company as a leader in sports hospitality by consistently delivering superior service outcomes.
Jeffrey Taips - Chief Operating Officer, Gaming
Jeffrey Taips, the Chief Operating Officer, Gaming at Delaware North, directs the operational strategy for the gaming and casino portfolio, ensuring compliance and profitability in a highly regulated industry. Overseeing the management of regional gaming facilities, the Chief Operating Officer, Gaming optimizes floor operations and guest services to maximize engagement. This role requires constant monitoring of regulatory changes and market competition to maintain a strong regional presence. By implementing advanced gaming technologies and loyalty programs, Jeffrey Taips improves the overall guest experience and drives repeat visitation. The Chief Operating Officer, Gaming coordinates with the executive team to align gaming operations with the broader hospitality mission. Through the rigorous management of operational costs and revenue streams, the Chief Operating Officer, Gaming ensures the financial health of the gaming division. Taips drives growth by identifying new opportunities for expansion and enhancing the performance of existing casino assets.
Osi Imomoh - President & General Manager
Osi Imomoh, the President & General Manager at Delaware North, oversees the comprehensive management of specific high-profile hospitality assets, ensuring operational success and financial performance. Focusing on the day-to-day execution of service standards, the President & General Manager directs the local leadership teams to maintain the reputation of the company in key markets. This role involves managing the P&L for the assigned venue, including the oversight of catering, retail, and guest services. By fostering a culture of excellence and accountability, Osi Imomoh drives high levels of employee engagement and guest satisfaction. The President & General Manager coordinates with corporate leadership to implement strategic initiatives and brand standards. Through the effective management of local resources, the President & General Manager ensures that all operations contribute to the overall growth of the company. Imomoh maintains strong relationships with venue partners to secure long-term success and operational stability in the competitive hospitality landscape.
Janine Gordon - Executive Assistant To the Executive Vice President and Chief Human Resources Officer
Janine Gordon, the Executive Assistant To the Executive Vice President and Chief Human Resources Officer at Delaware North, coordinates administrative workflows and communication channels for the human resources division. Supporting the Chief Human Resources Officer, the Executive Assistant To the Executive Vice President and Chief Human Resources Officer manages complex scheduling and internal project tracking to ensure leadership focus remains on talent acquisition and organizational culture. This role facilitates seamless interaction between the executive team and the broader workforce, enhancing internal transparency. By streamlining documentation and meeting preparation, Janine Gordon enables the Chief Human Resources Officer to execute strategic workforce initiatives effectively. The Executive Assistant To the Executive Vice President and Chief Human Resources Officer maintains critical records and supports the implementation of employee development programs. Through diligent organization and proactive communication, the Executive Assistant To the Executive Vice President and Chief Human Resources Officer ensures that human capital strategies align with the operational goals of the company.
Kelly Cody - Chief of Staff for the Executive Vice Presidents
Kelly Cody, the Chief of Staff for the Executive Vice Presidents at Delaware North, synchronizes the strategic priorities of the senior leadership team to ensure cohesive execution across all business units. Overseeing cross-functional projects, the Chief of Staff for the Executive Vice Presidents bridges the gap between executive vision and operational reality. This role involves managing high-priority initiatives that span the company portfolio, from destination resorts to specialty retail. By facilitating communication between the Executive Vice Presidents, Kelly Cody accelerates decision-making processes and improves organizational agility. The Chief of Staff for the Executive Vice Presidents monitors progress on key performance indicators and provides actionable insights to the leadership team. Through the coordination of internal resources, the Chief of Staff for the Executive Vice Presidents drives efficiency in project delivery. Cody ensures that all strategic efforts remain focused on the core mission of providing world-class hospitality services in every market served.
Annmarie Vanini - Interim Chief Information Officer
Annmarie Vanini, the Interim Chief Information Officer at Delaware North, architects the digital infrastructure and technology strategy to support the diverse hospitality operations of the company. Overseeing the implementation of secure data systems and guest-facing technologies, the Interim Chief Information Officer ensures that all digital platforms remain reliable and scalable. This role involves managing the integration of new software solutions across sports venues, resorts, and travel hubs. By prioritizing cybersecurity and data privacy, Annmarie Vanini protects the integrity of the company information assets. The Interim Chief Information Officer collaborates with other executive leaders to leverage technology for improved operational efficiency and customer insights. Through the management of the IT department, the Interim Chief Information Officer drives digital transformation initiatives that support the long-term business goals. Vanini ensures that the technology roadmap remains aligned with the evolving needs of the hospitality industry and the strategic vision of the organization.
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