Dart First State Executive and Leadership Team

Lilia Montoya, the Chief Executive Officer at Dart First State, directs the overarching strategic vision for public transportation across Delaware. Montoya architects long-term growth initiatives, ensuring bus routes and paratransit services meet the evolving needs of commuters and individuals with disabilities. By aligning organizational goals with green initiatives, the Chief Executive Officer fosters a culture of sustainability and operational excellence. Lilia Montoya maintains constant communication with the Board to secure funding and support for critical infrastructure projects. This leadership role involves overseeing the integration of mobile applications and trip planners to improve rider convenience. Through rigorous oversight of departmental performance, the Chief Executive Officer drives efficiency across the entire transit network. Ultimately, Montoya secures the future of public mobility by championing inclusive programs like Get-a-Job Get-a-Ride, which directly connects new employees to reliable transportation options throughout the state.

Corey Burris, the Chief Operating Officer at Dart First State, manages the daily execution of bus routes and transit logistics throughout Delaware. Burris optimizes fleet deployment and scheduling to ensure maximum reliability for daily commuters. Overseeing the operational staff, the Chief Operating Officer implements safety protocols and maintenance schedules that keep the transit network running smoothly. Corey Burris coordinates with regional transit authorities to expand service coverage and improve connectivity for underserved populations. This leadership role requires constant monitoring of rider alerts and real-time data to mitigate delays and enhance the overall passenger experience. By streamlining internal processes, the Chief Operating Officer reduces operational costs while maintaining high service standards. Burris drives the implementation of new transit technologies, ensuring that the fleet remains modern and efficient. Through consistent focus on performance metrics, the Chief Operating Officer guarantees that the organization meets its commitment to providing accessible, timely public transportation.

Michael Neal, the Deputy Chief Operating Officer, Support Services at Dart First State, manages the critical infrastructure and facility maintenance required for seamless transit operations. Neal architects robust support systems that enable bus fleets and paratransit vehicles to remain in peak condition. Overseeing the technical maintenance teams, the Deputy Chief Operating Officer, Support Services ensures that all physical assets meet safety and regulatory standards. Michael Neal coordinates with procurement departments to source essential parts and equipment, preventing service disruptions. This leadership role involves managing the physical environment of transit hubs and depots to ensure accessibility for all riders. By prioritizing preventative maintenance, the Deputy Chief Operating Officer, Support Services minimizes downtime and extends the lifespan of the transit fleet. Neal drives the adoption of sustainable facility practices, aligning support operations with the broader green initiatives of the organization. Through meticulous resource management, the Deputy Chief Operating Officer, Support Services maintains the backbone of the Delaware transit network.

Jeffrey Gropp, the Deputy Chief Operating Officer, Support Services at Dart First State, directs the administrative and logistical support functions that underpin public transportation services. Gropp manages the complex supply chain and inventory systems necessary for maintaining the diverse fleet of buses and paratransit vehicles. Overseeing the procurement and vendor relations teams, the Deputy Chief Operating Officer, Support Services ensures cost-effective acquisition of materials and services. Jeffrey Gropp collaborates with other C-suite leaders to align support operations with the strategic goals of the organization. This leadership role involves implementing advanced tracking systems to monitor asset utilization and performance across the state. By optimizing the internal support framework, the Deputy Chief Operating Officer, Support Services enhances the reliability of daily transit operations. Gropp drives continuous improvement in service delivery by analyzing operational data and identifying areas for efficiency gains. Through strategic oversight, the Deputy Chief Operating Officer, Support Services ensures that all support functions remain fully integrated with the mission of providing accessible transportation.

Diana Farrell, the Chief Administrative Officer (CAO) at Dart First State, oversees the internal business functions and corporate governance that sustain the organization. Farrell directs human resources, policy development, and organizational compliance to ensure a productive work environment. Overseeing the administrative staff, the Chief Administrative Officer (CAO) implements training programs that support the workforce in delivering high-quality public transportation services. Diana Farrell manages the budget and financial reporting processes, providing the transparency required for public-sector accountability. This leadership role involves coordinating with legal and regulatory bodies to ensure full compliance with state and federal transit mandates. By fostering strong internal communication, the Chief Administrative Officer (CAO) aligns departmental activities with the overarching mission of the company. Farrell drives the development of administrative policies that promote equity and accessibility for both employees and riders. Through strategic management of corporate resources, the Chief Administrative Officer (CAO) ensures the long-term stability and operational integrity of the entire transit organization.