Leadership Overview
Carelon has 10 executives leading key functions including technology infrastructure, clinical pharmacy strategy, process optimization, performance planning, marketing excellence, specialty care, operational execution, research, provider enablement, and community development.
Focused on connecting the entire healthcare ecosystem, Carelon delivers integrated digital tools and data-driven solutions to improve whole-person health outcomes while reducing systemic complexity for all stakeholders.
Focused on connecting the entire healthcare ecosystem, Carelon delivers integrated digital tools and data-driven solutions to improve whole-person health outcomes while reducing systemic complexity for all stakeholders.
Leadership Roles at Carelon
Mette Jorgensen - Chief of Staff To Carelon Clinical Excellence President and Chief Marketing Officer
Mette Jorgensen, the Chief of Staff To Carelon Clinical Excellence President and Chief Marketing Officer at Carelon, coordinates the strategic priorities of the clinical excellence and marketing divisions. By facilitating collaboration between these two critical functions, the Chief of Staff To Carelon Clinical Excellence President and Chief Marketing Officer ensures that clinical insights effectively inform market positioning and brand messaging. This role involves managing the execution of marketing campaigns that highlight the company's expertise in addressing complex health challenges. Mette Jorgensen drives the alignment of clinical research outcomes with public-facing communications, ensuring that the value proposition of personalized care models reaches the intended audience. Through the oversight of cross-departmental projects, the Chief of Staff To Carelon Clinical Excellence President and Chief Marketing Officer supports the expansion of the company's influence in the healthcare market. Jorgensen maintains a focus on strategic clarity, ensuring that marketing efforts accurately reflect the clinical capabilities and compassionate care models provided.
Abigail Milloy - Staff Vice President & Performance & Execution To The Chief of Staff & President
Abigail Milloy, the Staff Vice President & Performance & Execution To The Chief of Staff & President at Carelon, oversees the execution of strategic performance initiatives across the executive office. By monitoring the progress of key business objectives, the Staff Vice President & Performance & Execution To The Chief of Staff & President ensures that the organization remains on track to meet its goals for operational efficiency and quality of care. This role involves managing the flow of information and decision-making processes between the President and various operational departments. Abigail Milloy drives the implementation of performance management frameworks that hold teams accountable for delivering value-based outcomes. Through the coordination of high-level projects, the Staff Vice President & Performance & Execution To The Chief of Staff & President facilitates the alignment of resources with the company's mission of simplifying healthcare. Milloy maintains a focus on operational rigor, ensuring that strategic plans translate into measurable improvements in the care journey.
Mark Cziraky - President, At Carelon Research
Mark Cziraky, the President, At Carelon Research at Carelon, leads the research division in generating clinical insights that drive evidence-based healthcare solutions. By overseeing large-scale studies and data analysis, the President, At Carelon Research ensures that the company's care models are grounded in proven, scientific research. This role involves collaborating with life science organizations and health plans to translate research findings into actionable clinical strategies. Mark Cziraky drives the development of innovative methodologies that improve outcomes for individuals with complex and chronic conditions. Through the management of research operations, the President, At Carelon Research facilitates the continuous improvement of value-based care delivery. Cziraky strengthens the company's market position by providing the clinical evidence necessary to support the efficacy of digital tools and personalized care models. By prioritizing rigorous scientific inquiry, the research division under Cziraky's leadership ensures that all solutions are backed by robust data and clinical expertise.

Matthew Miller - President, Care Delivery & Provider Enablement
Matthew Miller, the President, Care Delivery & Provider Enablement at Carelon, directs the strategy for enhancing provider capabilities and optimizing care delivery models. By developing tools and services that empower providers, the President, Care Delivery & Provider Enablement ensures that healthcare professionals can deliver high-quality, value-based care more efficiently. This role involves overseeing the integration of digital solutions that simplify the provider experience and improve patient access to care. Matthew Miller drives the expansion of provider networks and the implementation of collaborative partnerships that support whole-person health. Through the management of care delivery operations, the President, Care Delivery & Provider Enablement facilitates the transition to models that prioritize outcomes over volume. Miller strengthens the company's impact by ensuring that providers have the resources and data necessary to manage complex patient populations effectively. By focusing on provider enablement, the organization under Miller's leadership improves the overall quality and affordability of the healthcare system.
Bernisha McNabb - President SCDA of Okaloosa County
Bernisha McNabb, the President SCDA of Okaloosa County at Carelon, manages regional community development and service delivery initiatives. By overseeing local operations, the President SCDA of Okaloosa County ensures that the company's mission of whole-person health is effectively translated into community-based programs. This role involves coordinating with local stakeholders to address the specific health factors influencing the population within the region. Bernisha McNabb drives the implementation of localized care models that improve access to services and support individuals in their care journey. Through the management of regional resources, the President SCDA of Okaloosa County facilitates the delivery of personalized care and digital solutions at the community level. McNabb strengthens the company's commitment to addressing social determinants of health by fostering partnerships that enhance the overall well-being of the local population. By focusing on regional impact, the leadership provided by McNabb ensures that the company's broader healthcare strategies are successfully adapted to meet the unique needs of the community.
Swami Subramaniam - Chief Information Officer
Swami Subramaniam, the Chief Information Officer at Carelon, directs the enterprise-wide technology strategy to support integrated digital health solutions. By architecting scalable data platforms, the Chief Information Officer ensures seamless connectivity across health plans, providers, and government agencies. This leadership role involves overseeing the deployment of advanced analytics to streamline complex healthcare operations and improve patient outcomes. Swami Subramaniam drives the digital transformation agenda, ensuring that technology investments align with the mission of simplifying end-to-end healthcare experiences. Through the management of robust IT infrastructure, the Chief Information Officer facilitates the secure exchange of clinical insights, enabling value-based care delivery across North American markets. By prioritizing interoperability and data security, Subramaniam strengthens the technological foundation required to address chronic conditions and enhance the overall efficiency of the healthcare system for all stakeholders involved in the care journey.
Todd Peters - Chief of Staff & Director, Business Strategy Plan Clinical Pharmacy Services
Todd Peters, the Chief of Staff & Director, Business Strategy Plan Clinical Pharmacy Services at Carelon, executes strategic initiatives to optimize pharmacy benefit management and clinical service delivery. Overseeing the alignment of business objectives with pharmacy operations, the Chief of Staff & Director, Business Strategy Plan Clinical Pharmacy Services ensures that medication management programs remain both affordable and high-quality. This role involves coordinating cross-functional teams to integrate doorstep prescription delivery services into the broader whole-person health model. Todd Peters drives the development of long-term growth strategies, focusing on expanding market reach and improving patient adherence through data-backed clinical insights. By managing complex stakeholder relationships, the Chief of Staff & Director, Business Strategy Plan Clinical Pharmacy Services facilitates the implementation of value-based pharmacy solutions. Ultimately, Peters secures operational excellence by bridging the gap between clinical pharmacy capabilities and the evolving needs of health plans and individual patients.
Heather Russo - Chief of Staff & Director, Process Improvement At Carelon Pi Solutions
Heather Russo, the Chief of Staff & Director, Process Improvement At Carelon Pi Solutions at Carelon, leads initiatives to refine operational workflows and eliminate systemic inefficiencies. By analyzing end-to-end healthcare processes, the Chief of Staff & Director, Process Improvement At Carelon Pi Solutions identifies opportunities to streamline administrative tasks and reduce costs for health plans and providers. This leadership role involves managing the implementation of lean methodologies to enhance service delivery speed and quality. Heather Russo drives the adoption of digital tools that simplify the care journey, ensuring that internal processes support the company's commitment to whole-person health. Through rigorous performance monitoring, the Chief of Staff & Director, Process Improvement At Carelon Pi Solutions optimizes resource allocation across various business units. Russo maintains a focus on continuous improvement, ensuring that operational frameworks remain agile enough to adapt to the changing demands of the healthcare landscape while maintaining high standards of care.
Raymond Wilson - Director, Planning and Performance and Chief of Staff
Raymond Wilson, the Director, Planning and Performance and Chief of Staff at Carelon, manages the strategic planning cycle and monitors organizational performance metrics. By aligning departmental goals with the overarching corporate mission, the Director, Planning and Performance and Chief of Staff ensures that all business units contribute effectively to the goal of connected, whole-person health. This role involves overseeing the synthesis of data and analytics to track progress against key performance indicators. Raymond Wilson drives the execution of high-priority projects, facilitating communication between executive leadership and operational teams to maintain focus on value-based care outcomes. Through the coordination of planning efforts, the Director, Planning and Performance and Chief of Staff optimizes the company's ability to respond to market shifts and stakeholder requirements. Wilson strengthens organizational accountability by establishing clear performance benchmarks, ensuring that every initiative supports the long-term sustainability and growth of the enterprise.
Neelima Annam - Chief Information Officer, Carelon Specialty Care
Neelima Annam, the Chief Information Officer, Carelon Specialty Care at Carelon, directs the technology strategy specifically tailored for specialty care services. By architecting digital solutions that address complex and chronic conditions, the Chief Information Officer, Carelon Specialty Care ensures that providers have access to the data necessary for delivering high-quality, value-based care. This role involves overseeing the integration of specialized clinical tools into the broader digital ecosystem to improve patient outcomes. Neelima Annam drives the implementation of advanced technology platforms that support the unique requirements of specialty care delivery, including behavioral health and complex condition management. Through the management of technical teams, the Chief Information Officer, Carelon Specialty Care facilitates the seamless flow of information between patients, providers, and health plans. Annam strengthens the company's specialty care capabilities by leveraging data-driven insights to personalize the care journey and enhance the overall effectiveness of clinical interventions.
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