Kustomer
Customer Engagement Platforms · New Jersey, United States · 201-500 Employees
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Overview
Headquarters
830 Morris Tpke Fl 4, Short Hills, New J...Website
www.kustomer.comRevenue
$61.3 MillionIndustry
ZI Rank: 2
Signal Type
Dec
Jan
Feb
Mar
Apr
May
ZI Rank
5
5
5
7
4
2
About Kustomer
Founded in 2015, Kustomer, the leader in AI-powered customer service. Kustomers platform is centered around the core building blocks that orchestrate AI agents: real-time data, deep context, and decision-ready infrastructure. This results in a platform thats not just a system of record, but a system of action. The company has already launched two AI-native products in the past year: AI Agents for Reps and AI Agents for Customers.Explore more
Kustomer Org Chart
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Company Profile Activity
Activity Insights
Kustomer is experiencing very low activity levels compared to other companies in the Software sector.
What does this means?
Kustomer is drawing exceptional interest within the Software industry, suggesting notable developments or strong market momentum, learn more about Kustomer.
Kustomer financials insights
Gather financial insights about Kustomer, including details on funding rounds, investors, total funding, and acquisitions, to gain a comprehensive understanding of their financial strategy.
2015
Other Financing Round
$2.5M
2016
Series A
$10M
2018
Series B
$26M
2019
Multiple Rounds
$135M
2023
Other Financing Round
$60M
2025
Private Equity
$30M
Series B
$30M
Kustomer Tech Stack
A closer look at the technologies used by Kustomer
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Most Recent Scoops
Person-Based
Software, Customer Experience, Customer Retention & Development
Person-Based
CRM, Customer Experience
Person-Based
Customer Service, Artificial Intelligence, Customer Experience
Open Position
Person-Based
Award, Software, Customer Service
Kustomer News & Media
Kustomer Launches “Kustomer AI - Signals” to Turn Customer Intelligence Into Real-Time Action Across the CX Stack
“Kustomer AI - Signals” surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage, closing the gap between CX visibility and action. Available now natively in the Kustomer platform and on Zendesk “Kustomer AI - Signals” surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage, closing the gap between CX visibility and action. Available now natively in the Kustomer platform and oKustomer Launches Standalone Enterprise AI Platform to Modernize Existing Helpdesks
The First Enterprise CX AI Platform Bringing Predictive and Deterministic Rule-Based Intelligence to Existing Helpdesks, Without Migration The First Enterprise CX AI Platform Bringing Predictive and Deterministic Rule-Based Intelligence to Existing Helpdesks, Without MigrationKustomer Launches AI Setup Assistant to Prevent AI Failures in CX Teams
New industry perspective highlights the hidden risk undermining AI adoption in CX teams New industry perspective highlights the hidden risk undermining AI adoption in CX teamsBNPL APLAZO Enhances Customer Experience with Kustomer’s AI Platform, Driving a 40% Increase in Customer Satisfaction
95% of APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chat
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Frequently Asked Questions Regarding Kustomer
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Founded in 2015, Kustomer, the leader in AI-powered customer service. Kustomers platform is centered around the core building blocks that orchestrate AI agents: real-time data, deep context, and decision-ready infrastructure. This results in a platform thats not just a system of record, but a system of action. The company has already launched two A... Read More
