Help Scout
Customer Engagement Platforms · Massachusetts, United States · 51-200 Employees
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Overview
Headquarters
177 Huntington Ave Ste 1703, Boston, Mas...Phone Number
(508) 319-9471Website
www.helpscout.comRevenue
$29.4 MillionIndustry
ZI Rank: 2
Signal Type
Dec
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ZI Rank
5
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2
About Help Scout
HelpScout is a help desk platform that helps companies to handle customer services requests. HelpScout gives users access to an email-based customer support platform and variety of organizational features for customer service representatives.Explore more
Help Scout Org Chart
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Revenue
Number of Employees
Type
Funding
Founded In
Company Profile Activity
Activity Insights
Help Scout is experiencing very low activity levels compared to other companies in the Software sector.
What does this means?
Help Scout is drawing exceptional interest within the Software industry, suggesting notable developments or strong market momentum, learn more about Help Scout.
Help Scout financials insights
Gather financial insights about Help Scout, including details on funding rounds, investors, total funding, and acquisitions, to gain a comprehensive understanding of their financial strategy.
2011
Angel/Seed
$435K
2015
Series A
$6M
Help Scout Tech Stack
A closer look at the technologies used by Help Scout
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Most Recent Scoops
New Hire
Executive Move
Toby Gabriner has recently joined the organization as Chief Executive Officer.
Executive Moves, New Hire
New Hire
Executive Move
Executive Moves, New Hire
Project
, according to a front-line source in artificial intelligence, is in the midst of initiatives related to conversational intelligence. The organization is currently evaluating various vendors. The organization is developing conversational intelligence tools internally to support these efforts.
Business Intelligence, Customer Service, Language Technology, Customer Marketing, Artificial Intelligence, Language
Hiring Plans
Help Scout has more open roles in Engineering & Technical than it has had at any time in the past 12 months. Technologies mentioned include: Looker, JavaScript, PHP, CSS, SQL, Docker, and Figma. Areas of expertise include: Data Modeling, Database Queries, Cross-Functional Collaboration, Workflow Management, Analytics, Version Control, and Data Engineering.
Hiring Plans
Promotion
Executive Move
Executive Moves, Promotion
Help Scout News & Media
Help Scout Launches Availability in AWS Marketplace
BOSTON--(BUSINESS WIRE)--Help Scout, the customer support platform for growing businesses, announced today that its platform is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Help Scout, the support platform with unlimited users and AI, helps small businesses efficiently manage customer communications across email, social meHelp Scout Joins the Shopify Plus Certified App Program
BOSTON--(BUSINESS WIRE)--We’ve got news for our customers and friends on Shopify: Help Scout has officially joined the Shopify Plus Certified App Program! This milestone only deepens our commitment to being a go-to customer support solution for businesses running and growing on Shopify. Help Scout empowers ecommerce teams to work faster and smarter, personalize every interaction, and deliver the kind of customer experiences that turn customers into loyal brand advocates. By joining the Plus CerRentec Direct Introduces New Customer Support Platform to Better...
Property management software company, Rentec Direct, introduces a new partnership with Help Scout to improve user experience. (PRWeb May 13, 2020) Read the full story at https://www.prweb.com/releases/rentec_direct_introduces_new_customer_support_platform_to_better_assist_property_management_clients/prweb17118792.htm
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Frequently Asked Questions Regarding Help Scout
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HelpScout is a help desk platform that helps companies to handle customer services requests. HelpScout gives users access to an email-based customer support platform and variety of organizational features for customer service representatives.... Read More
