What is Support EXP?
Support EXP operates as a specialized provider of Customer Experience (CX) infrastructure tailored specifically for the retail banking industry. The company offers a comprehensive suite of tools, including a robust CX Survey Platform, digital experience boosters, and mystery shopping programs designed to identify and eliminate friction points in the customer lifecycle. By integrating actionable data analytics with strategic consulting, Support EXP enables financial organizations to cultivate a customer-centric culture that directly correlates with improved retention and long-term loyalty. Their platform serves as a critical bridge between raw customer feedback and operational decision-making, ensuring that banks can pivot effectively in an increasingly competitive digital landscape.
How much funding has Support EXP raised?
Support EXP has raised a total of $150K across 1 funding round:
Debt
$150K
Debt (2020): $150K with participation from PPP
Key Investors in Support EXP
PPP
Public-Private Partnership
What's next for Support EXP?
With the successful closure of this late-stage financing round, Support EXP is poised to transition into a phase of aggressive market expansion and product diversification. The strategic roadmap likely involves deepening the integration of AI-driven insights into their existing CX survey architecture to provide real-time predictive analytics for banking clients. Furthermore, the company is expected to leverage this capital to broaden its footprint in the credit union sector, where the demand for personalized digital interaction tools is reaching an inflection point. By focusing on the intersection of employee engagement and customer satisfaction, Support EXP aims to set a new industry standard for operational excellence in financial services, ensuring that their clients remain resilient against emerging fintech disruptors.
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