What is LivePerson?
Headquartered in New York City, LivePerson is a premier developer of conversational commerce and AI software designed for enterprise-level digital customer conversations. The company's flagship Conversational Cloud platform serves as an omnichannel hub, unifying voice and messaging channels to facilitate seamless interactions between brands and millions of consumers. By integrating advanced natural language understanding and processing, the platform enables businesses to deploy scalable AI solutions that orchestrate human agents alongside automated bots.
LivePerson's market position is bolstered by its deep integration capabilities with major CRM and business tools, including Salesforce, Zendesk, and ServiceNow. This interoperability allows for a frictionless transition between automated engagement and human-led support, effectively supercharging agent productivity while delivering highly personalized customer experiences. Recognized for its innovation in applied AI, the company remains a vital partner for global brands seeking to modernize their customer care and commerce strategies.
How much funding has LivePerson raised?
LivePerson has raised a total of $271.3M across 5 funding rounds:
Unspecified
$19M
Other Financing Round
$18M
Stock Offering
$32M
Unspecified
$2.3M
Debt
$200M
Unspecified (1999): $19M, investors not publicly disclosed
Other Financing Round (2000): $18M led by NBC and Dell
Stock Issuance/Offering (2000): $32M, investors not publicly disclosed
Unspecified (2012): $2.3M, investors not publicly disclosed
Debt (2019): $200M, investors not publicly disclosed
Key Investors in LivePerson
Dell
Dell Technologies is a global technology company specializing in computer manufacturing and IT infrastructure solutions, providing a comprehensive range of hardware and cloud services.
NBC
Undisclosed investor participating in the funding round.
Undisclosed Investors
What's next for LivePerson?
With the support of its recent strategic financing, LivePerson is well-positioned to accelerate its product roadmap, focusing on the deeper integration of generative AI and autonomous agent orchestration. The company's strategic focus will likely center on expanding its footprint in the enterprise software market, specifically targeting the automation of complex customer journeys that require high-fidelity natural language processing.
As the demand for real-time, intelligent customer engagement continues to rise, LivePerson is expected to leverage its capital reserves to enhance its platform's scalability and security features. By maintaining its commitment to trusted AI, the firm is poised to capture further market share, driving the next wave of contact center transformation and setting new benchmarks for digital customer experience excellence.
