LivePerson

LivePerson is a global technology company headquartered in New York City that develops conversational commerce and AI software for enterprise digital customer conversations. LivePerson is best known as the developer of the Conversational Cloud platform, an award-winning software solution that allows consumers to message with brands and enables busi... nesses to connect with millions of consumers through digital channels. The platform provides omnichannel communication capabilities that unify customer experiences across voice and messaging channels, combining conversational AI, automation, bots, natural language understanding, and natural language processing to deliver personalized and scalable customer engagement. LivePerson offers a fully embedded platform that allows teams to quickly deploy and scale trusted AI solutions without writing code, seamlessly orchestrating human agents, bot interactions, and AI agents to streamline customer interactions and deliver connected experiences. The company provides real-time intelligent customer engagement solutions that help enterprises accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. LivePerson's platform integrates with CRM systems, marketing platforms, content management systems, and other business tools including Salesforce, Microsoft Dynamics, NetSuite, Zendesk, Shopify, BigCommerce, and ServiceNow to personalize and streamline interactions across customer care and commerce. The company serves leading global brands across multiple industries and has been recognized by Fast Company as one of the world's most innovative companies in applied AI for bringing the power of artificial intelligence and automation to digital customer conversations.Read More