What is Helpshift?
Founded in 2011 and headquartered in San Francisco, Helpshift provides a sophisticated platform designed to streamline customer service operations for mobile applications. The company specializes in asynchronous messaging, automated workflows, and AI-driven support solutions that reduce friction between brands and their users. By integrating directly into mobile environments, Helpshift enables organizations to scale their support capabilities without compromising on quality or response times, effectively positioning itself as a critical component of the modern digital customer experience stack.
How much funding has Helpshift raised?
Helpshift has raised a total of $36.2M across 3 funding rounds:
Angel/Seed
$3.2M
Series A
$10M
Series B
$23M
Angel/Seed (2012): $3.2M with participation from True Ventures and Nexus Venture Partners
Series A (2014): $10M led by Nexus Venture Partners, True Ventures, Intel Capital, and Visionnaire Ventures
Series B (2016): $23M supported by Microsoft Ventures, True Ventures, Intel Capital, Visionnaire Ventures, and Nexus Venture Partners
Key Investors in Helpshift
True Ventures
True Ventures is a founder-first venture capital firm that partners with creative teams at the earliest stages, providing capital, guidance, and a strong community to help build enduring technology and artificial intelligence-driven companies.
Nexus Venture Partners
Nexus Venture Partners is a venture capital firm specializing in seed, startup, growth capital, and early-stage investments, with a focus on building scalable technology businesses.
Intel Capital
Intel Capital is the strategic investment arm of Intel, focusing on innovative startups in artificial intelligence, cloud computing, and next-generation enterprise technologies.
What's next for Helpshift?
Looking ahead, the strategic deployment of the $23M will likely focus on deepening the integration of machine learning and predictive analytics within the Helpshift platform. As enterprises increasingly prioritize automated, self-service support models, Helpshift is poised to capture significant market share by refining its conversational AI capabilities. The company's focus will remain on scaling its enterprise-grade infrastructure to meet the demands of high-volume, global organizations, while simultaneously exploring new avenues for cross-platform support integration. This phase of growth is expected to solidify Helpshift's status as a leader in the customer engagement software market, driving long-term value for both its clients and stakeholders.
See full Helpshift company page
