What is Helpshift?
Founded in 2011, Helpshift specializes in developing advanced mobile customer service software solutions. The company aims to revolutionize how businesses interact with their customers on mobile platforms, offering tools that enhance support, engagement, and overall user experience. Helpshift's platform is designed to handle the unique demands of mobile-first customer interactions, providing scalable and efficient service delivery.
How much funding has Helpshift raised?
Helpshift has raised a total of $36.2M across 3 funding rounds:
Angel/Seed
$3.2M
Series A
$10M
Series B
$23M
Angel/Seed (2012): $3.2M with participation from True Ventures and Nexus Venture Partners
Series A (2014): $10M led by Nexus Venture Partners, Intel Capital, Visionnaire Ventures, and True Ventures
Series B (2016): $23M supported by Microsoft Ventures, True Ventures, Nexus Venture Partners, Intel Capital, and Visionnaire Ventures
Key Investors in Helpshift
Microsoft Ventures
Microsoft Ventures is the corporate venture capital arm of Microsoft, investing in innovative startups that align with Microsoft's strategic interests, often focusing on enterprise software and cloud technologies.
True Ventures
True Ventures is a venture capital firm known for its early-stage investments, particularly in technology and artificial intelligence companies, providing foundational capital and strategic guidance to founders.
Nexus Venture Partners
Nexus Venture Partners is a venture capital firm that specializes in seed, startup, and early-stage investments, focusing on building enduring technology companies.
What's next for Helpshift?
With its recent major strategic investment, Helpshift is poised for accelerated growth and innovation. The company is likely to leverage this new capital to enhance its product offerings, expand its market reach, and potentially explore new technological frontiers in customer service automation and AI. This funding round signals strong investor confidence in Helpshift's business model and its potential to capture a larger share of the enterprise customer service software market.
See full Helpshift company page
