What is Capacity?
Founded in 2017, Capacity operates as an all-in-one support automation platform designed to streamline complex workflows across multiple communication channels, including web, SMS, email, and voice. The company's core value proposition lies in its ability to deflect high-volume inquiries, thereby empowering teams to focus on high-value tasks. By integrating seamlessly with platforms like Slack and Microsoft Teams, Capacity has established itself as a versatile tool for both external customer engagement and internal employee enablement. Its market position is characterized by a focus on operational efficiency and the deployment of sophisticated AI models to solve real-world enterprise challenges.
How much funding has Capacity raised?
Capacity has raised a total of $178.2M across 5 funding rounds:
Series A
$8.4M
Series B
$13.2M
Series C
$38M
Series D
$68.6M
Other Financing Round
$50M
Series A (2018): $8.4M, investors not publicly disclosed
Series B (2019): $13.2M led by Undisclosed
Series C (2022): $38M supported by Rice Park Capital Management
Other Financing Round (2025): $50M featuring Chicago Atlantic Group
Series D (2025): $68.6M backed by TVC Capital and Toloka.vc
Key Investors in Capacity
Chicago Atlantic Group
Based in Chicago, IL, Chicago Atlantic is a credit and equity-focused investing platform that targets time-sensitive, complex, and dislocated market opportunities where risk is mispriced.
TVC Capital
TVC Capital is a growth equity firm based in San Diego, CA, specializing in investments and acquisitions of software companies and software-enabled service firms.
Toloka.vc
TOLOKA.VC is an investment syndicate that focuses on backing fast-growing IT startups with strong fundamentals in the global market.
What's next for Capacity?
With this latest round of financing, Capacity is well-positioned to accelerate its product roadmap and expand its footprint in the competitive AI automation market. The strategic capital will likely be deployed toward enhancing its generative AI capabilities and scaling its go-to-market operations to meet the rising demand for automated support solutions. As the company transitions into its next phase of maturity, the focus will remain on deepening its integration ecosystem and maintaining its competitive edge in the B2B software sector. Investors are betting on Capacity's ability to sustain its rapid adoption rate while navigating the evolving landscape of enterprise AI adoption.
See full Capacity company page
