Capacity
Customer Engagement Platforms · Missouri, United States · 51-200 Employees
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Overview
Headquarters
6665 Delmar Blvd Ste 300, Saint Louis, M...Phone Number
(844) 483-9835Website
www.capacity.comRevenue
$100 MillionIndustry
ZI Rank: 3
Signal Type
Mar
Apr
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Jun
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Aug
ZI Rank
4
2
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2
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3
About Capacity
Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support.Explore more
Capacity Org Chart
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Activity Insights
Capacity is experiencing very low activity levels compared to other companies in the Software sector.
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Capacity is drawing exceptional interest within the Software industry, suggesting notable developments or strong market momentum, learn more about Capacity.
Capacity financials insights
Gather financial insights about Capacity, including details on funding rounds, investors, total funding, and acquisitions, to gain a comprehensive understanding of their financial strategy.
2018
Series A
$8.4M
2019
Series B
$13.2M
2022
Series C
$38M
2025
Series D
$68.6M
Other Financing Round
$50M
2026
Series E
$50M
Capacity Tech Stack
A closer look at the technologies used by Capacity
Most Recent Scoops
Mergers & Acquisitions (M&A)
Mergers & Acquisitions, Acquisitions, Mergers
Open Position
Mergers & Acquisitions (M&A)
Mergers & Acquisitions, Acquisitions, Mergers
Mergers & Acquisitions (M&A)
Mergers & Acquisitions, Acquisitions, Mergers
Event
Product Marketing, Events, Contact / Call Center, Customer Engagement, Sales, Omnichannel, Software, Workforce Management, Customer Service, Field /Outside Sales, Artificial Intelligence, Customer Experience, Field Marketing, HR Operations
Capacity News & Media
Capacity Brings Automated Quality Assurance, Multi-Agent Support and Knowledge Orchestration to Voice Offerings
AI agents improve customer voice interactions and handle cross-department issues seamlessly ST. LOUIS, Aug. 20, 2026 /PRNewswire/ -- Capacity, a unified CX Automation Platform, is bringing a more connected approach to voice AI. Capacity's voice AI agent uses a human-like neural voice to...Capacity Named No. 432 on the 2026 Inc. 5000 List, Following $100M ARR Milestone and Continued AI Growth
Company Recognized for 813% Three-Year Revenue Growth, Earning a Place Among the Nation's Most Successful Independent Businesses ST. LOUIS, Aug. 11, 2026 /PRNewswire/ -- Capacity, the agentic support automation platform, today announced it has been ranked No. 432 on the 2026 Inc. 5000...Capacity and FoodBridge Partner to Expand Access to Food and Community Care
Initiative combines AI-driven engagement with benefits-enabled food access to streamline how neighbors connect to food, services and support ST. LOUIS, July 14, 2026 /PRNewswire/ -- Capacity, the AI-powered support automation platform, today announced its partnership with FoodBridge,...Capacity Partners with Etech Global Services to Bring AI-Powered Post-Call Analytics and Professional Services to Enterprise Contact Centers
Partnership brings Capacity's post-call analytics to enterprise contact centers, with ETS Labs providing professional services to Capacity's growing customer base ST. LOUIS, June 22, 2026 /PRNewswire/ -- Capacity, the agentic support automation platform, today announced a collaboration...
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Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a s... Read More
