Capacity
Content & Collaboration Software · Missouri, United States · 51-200 Employees
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Overview
Headquarters
6665 Delmar Blvd Ste 300, St. Louis, Mis...Phone Number
(844) 483-9835Website
www.capacity.comRevenue
$24.2 MillionIndustry
ZI Rank: 2
Signal Type
Dec
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ZI Rank
4
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4
2
2
About Capacity
Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls-so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, helpdesks and more.Explore more
Capacity Org Chart
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Revenue
Number of Employees
Type
Funding
Founded In
$16.4M
51-200
Private
$71M
2012
SC
Shreyas ChandrahasanVice President, Customer Experience & Performance
Company Profile Activity
Activity Insights
Capacity is experiencing very low activity levels compared to other companies in the Software sector.
What does this means?
Capacity is drawing exceptional interest within the Software industry, suggesting notable developments or strong market momentum, learn more about Capacity.
Capacity financials insights
Gather financial insights about Capacity, including details on funding rounds, investors, total funding, and acquisitions, to gain a comprehensive understanding of their financial strategy.
2018
Series A
$8.4M
2019
Series B
$13.2M
2022
Series C
$38M
2025
Series D
$68.6M
Other Financing Round
$50M
Capacity Tech Stack
A closer look at the technologies used by Capacity
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Most Recent Scoops
Open Position
Mergers & Acquisitions (M&A)
Mergers & Acquisitions, Acquisitions, Mergers
Mergers & Acquisitions (M&A)
Mergers & Acquisitions, Acquisitions, Mergers
Event
Product Marketing, Events, Contact / Call Center, Customer Engagement, Sales, Omnichannel, Software, Workforce Management, Customer Service, Field /Outside Sales, Artificial Intelligence, Customer Experience, Field Marketing, HR Operations
Person-Based
Capacity News & Media
Hyde Park Capital Advises DevRefactory on its Sale to Capacity
TAMPA, Fla., April 28, 2026 /PRNewswire/ -- Hyde Park Capital announced today that its client, DevRefactory, a leading customer experience software platform specializing in omnichannel journey orchestration, embedded middleware, and integrated managed services, has been acquired by...Global Entrepreneur Kathy Ireland Announces Strategic Investment in AI Support Automation Leader Capacity
Kathy Ireland Deepens Technology Investment, Championing AI-Powered Solutions to Drive Global Business Efficiency ST. LOUIS, March 10, 2026 /PRNewswire/ -- Kathy Ireland, the Chair, CEO, and Chief Designer of kathy ireland® Brands, today announced a significant personal investment in...Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition
Acquisition brings real-time agent assist and automated QA capabilities to support automation leader's growing platform ST. LOUIS, Oct. 16, 2025 /PRNewswire/ -- Capacity, the AI-powered support automation platform for Contact Centers, today announced the acquisition of Creovai, a leader...Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition
AI-powered support automation platform acquires KLaunch, bringing together two platforms committed to transforming how organizations connect with their audiences ST. LOUIS, Sept. 12, 2025 /PRNewswire/ -- Capacity, the AI-powered support automation platform for Contact Centers, today...
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Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls-so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers supp... Read More
