What is CallMiner?
Headquartered in Waltham, MA, CallMiner is a global provider of conversation analytics solutions. Its platform analyzes omnichannel customer interactions at scale, utilizing artificial intelligence and machine learning to interpret sentiment and identify patterns. This deep understanding of customer conversations empowers organizations to drive business performance improvements across various touchpoints.
How much funding has CallMiner raised?
CallMiner has raised a total of $138.1M across 9 funding rounds:
Series B
$10M
Series C
$4M
Debt
$6.5M
Series D
$9.6M
Private Equity
$12M
Private Equity
$16M
Private Equity
$3M
Private Equity
$75M
Series B (2006): $10M led by Inflexion Partners, Sigma Partners, In-Q-Tel, and Intersouth Partners
Series C (2010): $4M supported by Inflexion Partners, Sigma Partners, and Intersouth Partners
Debt (2011): $6.5M featuring Inflexion Partners, Florida Growth Fund, Sigma Partners, and Intersouth Partners
Series D (2013): $9.6M backed by Inflexion Fund LP, Florida Growth Fund, Sigma Partners, Intersouth Partners, Village Ventures, and In-Q-Tel
Private Equity (2015): $12M with participation from NewSpring Growth Capital
Private Equity (2015): $16M led by Sigma Partners, NewSpring Capital, Florida Growth Fund, and Intersouth Partners
Private Equity (2016): $3M, investors not publicly disclosed
Private Equity (2019): $75M featuring Goldman Sachs
Key Investors in CallMiner
Inflexion Partners
Inflexion Partners is a venture capital firm focused on company building and leveraging resources for regional and international growth. They specialize in early-stage investments and are known for their network venture capital model.
Sigma Partners
Sigma Partners is a venture capital firm that primarily invests in early-stage technology companies, with a focus on SaaS, cloud, and disruptive technologies. They aim to help entrepreneurs build valuable, lasting companies.
Intersouth Partners
Intersouth Partners is an experienced early-stage venture fund based in the Southeast, investing in technology and life sciences sectors. They manage significant capital and seek diverse investment opportunities.
What's next for CallMiner?
With substantial enterprise-level backing and a recent strategic investment, CallMiner is well-positioned for continued expansion and innovation in the competitive conversation analytics market. The company's focus on AI-driven insights suggests a trajectory towards further enhancing its platform's capabilities and broadening its market reach, likely targeting enterprises seeking to optimize customer experience and operational efficiency through data-driven intelligence.
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