Window Genie Executive and Leadership Team

May, 2026

Leadership Overview

Window Genie has 10 executives leading key functions including strategy, operations, and ownership.

Dedicated to enhancing property aesthetics and value, Window Genie provides comprehensive exterior cleaning and maintenance solutions, driven by a philosophy of unparalleled customer service and professional execution across its national network.

Leadership Roles at Window Genie

  • Chief Operating Officer Window Genie of Franklin - Leann Pass
  • President - Richard Wallace
  • President - Jeffrey Raines
  • Owner and President - Robin McKenna
  • Owner and President - Louis Pins
  • President - Thomas Washer
  • Owner and President - Camden Hottes
  • President - Stephen Sarafin
  • Chief of Staff - Vanessa Leyva
  • Chief Operations Officer - Charles Mahon
  • Leann Pass - Chief Operating Officer Window Genie of Franklin

    Leann Pass, the Chief Operating Officer Window Genie of Franklin at Window Genie, oversees all operational facets of the Franklin franchise, ensuring adherence to company standards and maximizing service delivery. Pass manages day-to-day operations, including team scheduling, resource deployment, and quality control for services like window cleaning, pressure washing, and gutter cleaning. This leadership position focuses on driving operational excellence and profitability within the designated region. By implementing best practices and fostering a high-performance team environment, Leann Pass ensures customer satisfaction and reinforces Window Genie's reputation for professionalism. The operational scope includes managing service professionals and optimizing workflows to meet client demands effectively.

    Richard Wallace - President

    Richard Wallace, the President at Window Genie, sets the overarching strategic direction and vision for the company's national expansion and service offerings. Wallace guides the executive team in achieving growth targets and maintaining market leadership in home exterior cleaning. This critical role involves fostering innovation in service delivery, such as advanced window tinting and pressure washing techniques, while ensuring a strong focus on customer satisfaction. Richard Wallace champions the company's commitment to professionalism and reliability, overseeing the development of operational frameworks that support a network of service professionals. The leadership of Wallace ensures Window Genie continues to provide high-quality, insured services across the country.

    Jeffrey Raines - President

    Jeffrey Raines, the President at Window Genie, drives the strategic growth and operational excellence of the organization. Raines focuses on expanding the company's footprint and enhancing its service portfolio, which includes professional window cleaning, pressure washing, and holiday lighting. This leadership position involves guiding franchise development and ensuring consistent brand standards across all locations. Jeffrey Raines works to cultivate a culture of exceptional customer service and operational efficiency, empowering service professionals to deliver superior results. The strategic vision of Raines supports Window Genie's mission to beautify and maintain residential and commercial properties nationwide.

    Robin McKenna - Owner and President

    Robin McKenna, the Owner and President at Window Genie, directs the strategic vision and operational management of the company. McKenna is responsible for driving growth, ensuring high standards of service delivery, and maintaining customer satisfaction across all operations. This leadership role involves overseeing key business functions, including marketing, sales, and service execution for offerings like window cleaning, pressure washing, and holiday lighting. Robin McKenna fosters a culture of professionalism and excellence among the network of trained and insured service professionals. The strategic direction provided by McKenna ensures Window Genie remains a leader in home exterior maintenance and beautification services.
    Robin McKenna

    Louis Pins - Owner and President

    Louis Pins, the Owner and President at Window Genie, spearheads the company's strategic direction and operational oversight. Pins is dedicated to ensuring the highest quality of home exterior services, including window cleaning, pressure washing, and gutter cleaning, for both residential and commercial clients. This executive position focuses on driving business growth, enhancing operational efficiency, and upholding the company's commitment to professionalism and customer satisfaction. Louis Pins guides the development and implementation of service standards, ensuring that all trained and insured professionals deliver exceptional results. The leadership of Pins reinforces Window Genie's reputation for reliability and excellence nationwide.

    Thomas Washer - President

    Thomas Washer, the President at Window Genie, leads the company's strategic initiatives and operational framework. Washer is focused on driving expansion and ensuring the consistent delivery of high-quality home exterior services, including window tinting, pressure washing, and holiday lighting. This role involves guiding the executive team to achieve ambitious growth objectives and maintain market leadership. Thomas Washer emphasizes a commitment to customer satisfaction and operational excellence, overseeing the development of best practices for service professionals. The strategic oversight of Washer ensures Window Genie continues to provide reliable and professional solutions for property maintenance and enhancement across the country.

    Camden Hottes - Owner and President

    Camden Hottes, the Owner and President at Window Genie, directs the company's strategic vision and operational execution. Hottes is committed to delivering superior home exterior cleaning services, encompassing window cleaning, pressure washing, and gutter maintenance. This leadership role focuses on driving business growth, optimizing service delivery, and ensuring unparalleled customer satisfaction. Camden Hottes cultivates a culture of professionalism and expertise among the team of trained and insured service professionals. The strategic guidance provided by Hottes ensures Window Genie consistently meets and exceeds client expectations for property beautification and maintenance nationwide.

    Stephen Sarafin - President

    Stephen Sarafin, the President at Window Genie, guides the company's strategic planning and operational management. Sarafin is dedicated to enhancing the company's service offerings, which include professional window cleaning, pressure washing, and holiday lighting installations. This executive position focuses on driving market penetration and ensuring consistent quality across all franchise locations. Stephen Sarafin fosters a culture of excellence and customer-centricity, empowering service professionals to deliver outstanding results. The leadership of Sarafin ensures Window Genie maintains its reputation for reliability and professionalism in the home exterior services sector across the United States.

    Vanessa Leyva - Chief of Staff

    Vanessa Leyva, the Chief of Staff at Window Genie, directs strategic initiatives and operational alignment across the organization. Leyva ensures seamless execution of corporate objectives by coordinating cross-departmental efforts and managing key projects. This role involves close collaboration with executive leadership to translate high-level strategy into actionable plans, optimizing resource allocation and driving efficiency. Leyva's oversight extends to improving internal processes and fostering a culture of accountability. By analyzing performance metrics and identifying areas for enhancement, Vanessa Leyva supports the company's commitment to delivering exceptional home exterior cleaning services and maintaining strong client relationships nationwide.

    Charles Mahon - Chief Operations Officer

    Charles Mahon, the Chief Operations Officer at Window Genie, directs the company's nationwide operational strategy and execution. Mahon is responsible for optimizing service delivery across all franchise locations, ensuring consistent quality in window cleaning, pressure washing, and holiday lighting services. This executive role involves developing and implementing operational policies that enhance efficiency, customer satisfaction, and profitability. Mahon collaborates with regional leaders to drive performance improvements and maintain high standards of professionalism. The scope of Charles Mahon's responsibilities includes managing the deployment of trained and insured service professionals and overseeing the logistical aspects of service provision to residential and commercial clients.

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    Frequently Asked Questions Regarding Window Genie Top Executives and Leadership Team

    Who leads Window Genie?
    Window Genie is led by Leann Pass (Chief Operating Officer Window Genie of Franklin), along with executives such as Richard Wallace (President) and Jeffrey Raines (President).
    Who is part of Window Genie’s executive team?
    The executive team of Window Genie includes leaders such as Leann Pass (Chief Operating Officer Window Genie of Franklin), Richard Wallace (President), Jeffrey Raines (President) and other senior executives.
    How many executives does Window Genie have?
    Window Genie has 10 executives leading key business areas.
    What roles are included in Window Genie’s leadership team?
    The leadership team of Window Genie includes roles such as Chief Operating Officer Window Genie of Franklin, President, President, Owner and President, Owner and President.