Leadership Overview
West Monroe has 8 executives leading key functions including strategy, revenue, operations, finance, technology, and administration.
Driven by integrated consulting and digital transformation services, West Monroe is dedicated to helping enterprises transform operations, modernize technology environments, improve customer experiences, and accelerate business performance.
Driven by integrated consulting and digital transformation services, West Monroe is dedicated to helping enterprises transform operations, modernize technology environments, improve customer experiences, and accelerate business performance.
Leadership Roles at West Monroe
Gil Mermelstein - Chief Executive Officer
Gil Mermelstein, the Chief Executive Officer at West Monroe, directs the firm's overall strategic vision and operational execution. Mermelstein guides the company's expansion into new markets and service areas, ensuring alignment with the core mission of driving measurable business outcomes for clients. This leadership role involves fostering a culture of innovation and client-centricity across all departments. Overseeing the executive team, the Chief Executive Officer ensures that West Monroe's integrated consulting and digital transformation services consistently deliver transformative results. By championing the firm's unique blend of business advisory and deep technology capabilities, Gil Mermelstein solidifies West Monroe's position as a leading implementation-focused consulting partner, driving long-term client impact and sustainable growth across the global organization.
Daniel Freiman - Chief Financial Officer
Daniel Freiman, the Chief Financial Officer at West Monroe, oversees the firm's financial strategy, planning, and management. Freiman directs all fiscal operations, including budgeting, forecasting, financial reporting, and capital management, ensuring the financial health and stability of the organization. This role is crucial for supporting West Monroe's growth initiatives and investment in new service areas. By managing financial resources effectively, the Chief Financial Officer enables the firm to pursue strategic mergers and acquisitions consulting and enterprise modernization projects. Daniel Freiman's financial oversight ensures that West Monroe can continue to deliver integrated consulting and digital transformation services while maintaining profitability and maximizing shareholder value.
Melissa Shackelford - Chief Operating Officer
Melissa Shackelford, the Chief Operating Officer at West Monroe, manages the firm's day-to-day operational efficiency and service delivery excellence. Shackelford directs internal operations, resource allocation, and process optimization to ensure seamless execution of client engagements. This leadership position is pivotal in scaling the firm's capabilities and maintaining high standards of quality across its consulting services. Overseeing operational transformation initiatives, the Chief Operating Officer ensures that multidisciplinary teams work collaboratively throughout the entire transformation lifecycle. By enhancing operational workflows and fostering cross-functional synergy, Melissa Shackelford directly supports West Monroe's commitment to implementation, measurable outcomes, and long-term client impact across diverse industries.
Cory Chaplin - Managing Technology Partner & Chief Operating Officer, Experience
Cory Chaplin, the Managing Technology Partner & Chief Operating Officer, Experience at West Monroe, drives the firm's technology consulting and digital engineering capabilities, with a specific focus on enhancing client experiences. Chaplin oversees the strategic direction and execution of technology transformation projects, ensuring they align with client business objectives and deliver measurable outcomes. This dual role involves managing both the technological aspects of client engagements and the operational delivery of experience-focused solutions. By integrating deep technology expertise with a client-centric approach, Cory Chaplin ensures that West Monroe's services effectively modernize technology environments and improve customer interactions. Chaplin's leadership strengthens the firm's ability to provide comprehensive digital transformation services that yield significant business performance improvements.
Harin Shetty - President & Board Member
Harin Shetty, the President & Board Member at West Monroe, provides strategic oversight and guidance for the firm's overall direction and governance. Shetty plays a key role in shaping the company's long-term vision and ensuring alignment with its core values and mission. This leadership position involves collaborating with the executive team to identify growth opportunities and navigate complex market dynamics. Overseeing board activities, the President ensures that strategic decisions support sustainable growth and client success. Harin Shetty's involvement on the board reinforces West Monroe's commitment to delivering integrated consulting and digital transformation services that drive significant business performance and operational transformation for its clients.
Thomas Ewers - Chief Revenue Officer
Thomas Ewers, the Chief Revenue Officer at West Monroe, architects the firm's go-to-market strategy and drives revenue generation across all service lines. Ewers oversees the sales organization, client relationship management, and business development initiatives, ensuring a cohesive approach to market penetration. This critical role involves identifying new opportunities for growth and expanding West Monroe's client base through strategic partnerships and targeted outreach. By optimizing the sales funnel and enhancing client engagement, the Chief Revenue Officer directly impacts the company's financial performance and market expansion. Thomas Ewers ensures that the firm's advisory services, technology consulting, and digital engineering offerings are effectively positioned to meet evolving client needs, thereby securing sustained revenue streams and reinforcing West Monroe's reputation for delivering measurable operational outcomes.
Kevin Rooney - Chief Information Officer
Kevin Rooney, the Chief Information Officer at West Monroe, leads the firm's information technology strategy and infrastructure. Rooney directs the development and implementation of technology solutions that support West Monroe's internal operations and client service delivery. This position is vital for modernizing the firm's technology environment and ensuring robust cybersecurity measures. Overseeing digital engineering initiatives, the Chief Information Officer ensures that technology investments align with business objectives and enhance operational efficiency. By leveraging advanced technologies, Kevin Rooney supports West Monroe's commitment to providing cutting-edge digital transformation services and driving business performance for clients across various sectors.
Brian Paulen - Managing Partner, Chief Administrative Officer
Brian Paulen, the Managing Partner, Chief Administrative Officer at West Monroe, directs the firm's administrative functions and ensures efficient internal operations. Paulen oversees critical support services, including human resources, legal, and facilities management, enabling the firm to operate smoothly and effectively. This role is essential for supporting the firm's growth and maintaining a productive work environment for all employees. By managing administrative processes, the Chief Administrative Officer ensures that West Monroe can focus its resources on delivering exceptional consulting and digital transformation services to clients. Brian Paulen's leadership in administrative affairs underpins the firm's ability to execute its business strategy and achieve its operational goals.
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