West Bend Executive and Leadership Team

Kevin Steiner, the Chief Executive Officer at West Bend, directs the overarching corporate strategy and long-term vision for the organization. Steiner manages the alignment of insurance product offerings with the evolving needs of homeowners and auto policyholders. By fostering strong relationships with independent insurance agencies, the Chief Executive Officer ensures consistent market penetration across regional territories. This leadership role involves constant evaluation of risk management protocols to maintain the financial health of the firm. Kevin Steiner drives the executive team toward achieving sustainable growth targets while upholding the core values established in 1894. Through rigorous oversight of organizational performance, the Chief Executive Officer guarantees that all departments remain focused on delivering superior service. Steiner prioritizes the expansion of personal and umbrella insurance portfolios to secure a competitive advantage in the insurance industry, ultimately reinforcing the market position of the company.

Rob Jacques, the Chief Executive Officer & President at West Bend, executes the daily operational mandates and strategic initiatives required to maintain industry leadership. Jacques oversees the integration of advanced technology into the insurance service delivery model to enhance customer experience for condo owners and renters. As the Chief Executive Officer & President, Jacques coordinates with the board to refine corporate governance and ensure regulatory compliance across all operating states. This position demands constant monitoring of market trends to adapt insurance products for identity theft and personal coverage. Rob Jacques drives the company toward operational excellence by streamlining internal processes and optimizing resource allocation. By championing innovation within the agency network, Jacques strengthens the distribution channels that define the business model. The Chief Executive Officer & President maintains a focus on long-term profitability and service reliability, ensuring the organization remains a trusted partner for policyholders.

Anthony Warren, the President & Chief Executive Officer at West Bend, architects the strategic framework for business development and market expansion. Warren leads the executive team in identifying new opportunities within the personal insurance sector, specifically targeting growth in auto and homeowners coverage. The President & Chief Executive Officer manages the high-level relationships with key stakeholders and independent agency partners to ensure consistent service delivery. By analyzing industry data, Warren informs the development of competitive insurance products that address modern risks. This leadership role requires balancing immediate operational demands with the future goals of the organization. Anthony Warren drives the company to maintain high standards of integrity and financial performance. Through the oversight of core business functions, the President & Chief Executive Officer ensures that the firm remains resilient against market volatility, ultimately securing the long-term interests of policyholders and the broader community.

Heather Dunn, the Senior Vice President & Chief Financial Officer at West Bend, manages the fiscal health and capital allocation strategies of the organization. Dunn oversees the financial reporting, budgeting, and investment portfolios that sustain the company's ability to provide auto, homeowners, and identity theft insurance. As the Senior Vice President & Chief Financial Officer, Dunn ensures that the firm maintains the necessary reserves to meet all policyholder obligations. This role involves rigorous analysis of financial performance metrics to guide executive decision-making regarding growth and risk management. Heather Dunn drives the financial planning process, ensuring that all departments operate within established fiscal parameters. By monitoring economic trends and market conditions, the Senior Vice President & Chief Financial Officer protects the long-term solvency of the business. Dunn provides the financial insights required to support the strategic initiatives of the leadership team, ensuring the company remains a stable force in the insurance industry.

David Ertmer, the Chief Operating Officer at West Bend, directs the internal infrastructure and daily business processes that support the delivery of insurance services. Ertmer oversees the efficiency of claims processing and policy administration, ensuring that homeowners and auto insurance clients receive timely support. The Chief Operating Officer manages the cross-functional teams responsible for maintaining the operational integrity of the agency network. By implementing scalable systems, Ertmer optimizes the workflow for personal and umbrella insurance products. This role involves constant collaboration with other C-suite leaders to align operational capacity with strategic growth objectives. David Ertmer drives the organization toward higher productivity levels by identifying bottlenecks and deploying effective solutions. Through the management of regional operational workflows, the Chief Operating Officer ensures that the company maintains a consistent service standard across all markets, ultimately supporting the overall mission of providing reliable protection to policyholders.

Christopher Zwygart, the Senior Vice President - Chief Legal Officer at West Bend, directs the legal strategy and regulatory compliance framework for the entire organization. Zwygart oversees the management of legal risks associated with insurance products, including auto, homeowners, and umbrella policies. As the Senior Vice President - Chief Legal Officer, Zwygart ensures that all business practices align with state and federal regulations across the regions of operation. This role involves providing counsel to the executive team on complex legal matters and contract negotiations with independent agencies. Christopher Zwygart drives the development of internal policies that mitigate liability and protect the reputation of the firm. By managing litigation and regulatory inquiries, the Senior Vice President - Chief Legal Officer safeguards the assets and interests of the company. Zwygart maintains a focus on ethical standards and legal excellence, ensuring that the organization operates with transparency and accountability in every market.