Webster Bank Executive and Leadership Team

July, 2026

Leadership Overview

Webster Bank has 10 executives leading key functions including strategy, finance, human resources, operations, technology, and commercial banking.

Driven by a commitment to community and innovation, Webster Bank provides comprehensive financial solutions across commercial, HSA, and consumer banking segments, impacting individuals, families, and businesses nationwide.

Leadership Roles at Webster Bank

  • Chairman, President & Chief Executive Officer - John Ciulla
  • Chief Financial Officer - Neal Holland
  • Senior Managing Director - Chief Financial Officer Consumer Banking - Craig Stark
  • President & Chief Operating Officer - Luis Massiani
  • Market President, Senior Managing Director - David Cinelli
  • Executive Vice President & Chief Human Resources Officer - Javier Evans
  • Senior Vice President - Chief of Staff - James Coughlin
  • Chief Information Officer, Member of Department of Enterprise Architecture & Artificial Intelligence - Deepak Murthy
  • Executive Managing Director, Chief Administrative Officer, Commercial Banking - Kristi Kahn
  • Vice President. Managing Director. Product Owner Enterprise Systems. Digital Banking - Leila Lawrence
  • John Ciulla - Chairman, President & Chief Executive Officer

    John Ciulla, the Chairman, President & Chief Executive Officer at Webster Bank, directs the overarching corporate strategy and operational execution across all business segments. This leadership role involves setting the strategic vision for commercial banking, HSA bank operations, and consumer banking initiatives, ensuring alignment with market demands and financial objectives. Ciulla oversees the integration of financial products and services, driving growth and market penetration within the United States. The Chairman, President & Chief Executive Officer also guides the company's expansion efforts and ensures robust governance structures are in place. By fostering a culture of innovation and client-centricity, John Ciulla champions the bank's mission to deliver exceptional financial solutions and build lasting relationships with individuals, families, and businesses. This executive's purview encompasses all aspects of the bank's performance and strategic direction, solidifying its position in the financial services industry.
    John Ciulla

    Neal Holland - Chief Financial Officer

    Neal Holland, the Chief Financial Officer at Webster Bank, manages the organization's financial health and strategic fiscal planning. This critical role involves overseeing all financial operations, including accounting, treasury, capital management, and investor relations, ensuring the bank's financial stability and profitability. Holland directs the financial reporting processes, providing accurate and timely insights to stakeholders and regulatory bodies. The Chief Financial Officer is instrumental in developing financial strategies that support the company's growth objectives across its commercial, HSA, and consumer banking segments. By analyzing market trends and economic conditions, Neal Holland guides investment decisions and risk mitigation efforts. This executive's responsibilities extend to optimizing the bank's balance sheet and driving shareholder value, ensuring robust financial performance and long-term sustainability for Webster Bank.
    Neal Holland

    Craig Stark - Senior Managing Director - Chief Financial Officer Consumer Banking

    Craig Stark, the Senior Managing Director - Chief Financial Officer Consumer Banking at Webster Bank, leads the financial strategy and oversight specifically for the consumer banking division. This executive manages the financial planning, budgeting, and performance analysis for all consumer-facing products and services, including deposit accounts, mortgages, and loans. Stark ensures the financial viability and profitability of the consumer segment by optimizing revenue streams and managing operational costs. The Senior Managing Director - Chief Financial Officer Consumer Banking collaborates closely with the broader finance team to align consumer banking objectives with the overall corporate financial goals. By providing critical financial insights, Craig Stark supports strategic decision-making aimed at enhancing customer acquisition, retention, and profitability within the consumer market. This specialized financial leadership is key to the success of Webster Bank's consumer offerings.

    Luis Massiani - President & Chief Operating Officer

    Luis Massiani, the President & Chief Operating Officer at Webster Bank, directs the day-to-day operational activities and ensures the efficient delivery of financial services. This executive oversees the integration and optimization of processes across the commercial banking, HSA bank, and consumer banking segments, driving operational excellence and client satisfaction. Massiani is responsible for managing the bank's operational infrastructure, technology implementation, and service delivery models to support business growth and regulatory compliance. The President & Chief Operating Officer champions initiatives aimed at enhancing efficiency, reducing costs, and improving the overall customer experience. By leading operational strategy, Luis Massiani ensures that Webster Bank can effectively scale its offerings and maintain high standards of service across all markets. This role is fundamental to the bank's ability to execute its strategic vision and achieve its financial targets.
    Luis Massiani

    David Cinelli - Market President, Senior Managing Director

    David Cinelli, the Market President, Senior Managing Director at Webster Bank, leads regional market strategy and business development initiatives. This executive is responsible for expanding the bank's presence and client base within designated geographic areas, driving revenue growth and market share. Cinelli oversees relationships with key clients and stakeholders, ensuring that Webster Bank's financial products and services effectively meet local market needs across commercial, HSA, and consumer banking. The Market President, Senior Managing Director champions the bank's brand and value proposition within the community, fostering strong local connections. By directing regional operations and client engagement, David Cinelli plays a vital role in Webster Bank's overall growth strategy and its commitment to serving diverse markets effectively.

    Javier Evans - Executive Vice President & Chief Human Resources Officer

    Javier Evans, the Executive Vice President & Chief Human Resources Officer at Webster Bank, leads all human capital strategies and organizational development initiatives. This executive directs the recruitment, retention, and professional development programs designed to attract and cultivate top talent across the bank's diverse operations. Evans oversees the implementation of employee engagement strategies, compensation and benefits programs, and HR policies that foster a positive and productive work environment. The Executive Vice President & Chief Human Resources Officer ensures that human resources functions align with the company's strategic goals, supporting the commercial, HSA, and consumer banking segments. By championing a culture of inclusivity and continuous learning, Javier Evans plays a pivotal role in building a high-performing workforce capable of driving Webster Bank's mission forward. This leadership position is crucial for maintaining organizational effectiveness and employee satisfaction.
    Javier Evans

    James Coughlin - Senior Vice President - Chief of Staff

    James Coughlin, the Senior Vice President - Chief of Staff at Webster Bank, provides strategic support and operational coordination across key executive initiatives. This role involves managing special projects, facilitating cross-departmental collaboration, and ensuring the efficient execution of the Chairman, President & Chief Executive Officer's agenda. Coughlin oversees the alignment of various business units, including commercial banking, HSA bank, and consumer banking, with strategic priorities. The Senior Vice President - Chief of Staff acts as a key liaison, streamlining communication and driving operational effectiveness throughout the organization. By managing critical workflows and supporting strategic decision-making, James Coughlin enhances the overall productivity and responsiveness of Webster Bank's leadership team. This position is vital for ensuring seamless operations and strategic alignment across the enterprise.

    Deepak Murthy - Chief Information Officer, Member of Department of Enterprise Architecture & Artificial Intelligence

    Deepak Murthy, the Chief Information Officer, Member of Department of Enterprise Architecture & Artificial Intelligence at Webster Bank, directs the bank's technology strategy, infrastructure, and digital transformation initiatives. This executive oversees the development and implementation of enterprise architecture, ensuring robust, scalable, and secure IT systems that support all business functions, including commercial, HSA, and consumer banking. Murthy champions the integration of artificial intelligence and advanced analytics to drive innovation and enhance operational efficiency. The Chief Information Officer, Member of Department of Enterprise Architecture & Artificial Intelligence is responsible for cybersecurity, data management, and the overall technological roadmap. By leading technology innovation, Deepak Murthy ensures Webster Bank remains competitive and responsive to evolving digital demands, providing cutting-edge solutions for clients and internal operations.

    Kristi Kahn - Executive Managing Director, Chief Administrative Officer, Commercial Banking

    Kristi Kahn, the Executive Managing Director, Chief Administrative Officer, Commercial Banking at Webster Bank, oversees the administrative functions and operational support for the commercial banking division. This executive ensures that administrative processes are streamlined and efficient, enabling the commercial banking team to focus on client relationships and business development. Kahn manages resources, implements operational policies, and drives initiatives that enhance productivity and service delivery within the commercial segment. The Executive Managing Director, Chief Administrative Officer, Commercial Banking plays a crucial role in supporting strategic objectives by optimizing administrative operations and fostering a cohesive working environment. By managing key administrative functions, Kristi Kahn contributes significantly to the effectiveness and success of Webster Bank's commercial banking operations.

    Leila Lawrence - Vice President. Managing Director. Product Owner Enterprise Systems. Digital Banking

    Leila Lawrence, the Vice President. Managing Director. Product Owner Enterprise Systems. Digital Banking at Webster Bank, spearheads the development and management of enterprise systems critical for digital banking operations. This executive defines product roadmaps and oversees the implementation of digital solutions that enhance customer experience and operational efficiency across all banking segments. Lawrence ensures that enterprise systems effectively support online and mobile banking services, driving innovation in digital product offerings. The Vice President. Managing Director. Product Owner Enterprise Systems. Digital Banking collaborates with technology and business teams to deliver seamless digital banking experiences. By focusing on product ownership and system integration, Leila Lawrence plays a key role in advancing Webster Bank's digital capabilities and meeting the evolving needs of its customers in the digital landscape.

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    Frequently Asked Questions Regarding Webster Bank Top Executives and Leadership Team

    Who leads Webster Bank?
    Webster Bank is led by John Ciulla (Chairman, President & Chief Executive Officer), along with executives such as Neal Holland (Chief Financial Officer) and Craig Stark (Senior Managing Director - Chief Financial Officer Consumer Banking).
    Who is part of Webster Bank’s executive team?
    The executive team of Webster Bank includes leaders such as John Ciulla (Chairman, President & Chief Executive Officer), Neal Holland (Chief Financial Officer), Craig Stark (Senior Managing Director - Chief Financial Officer Consumer Banking) and other senior executives.
    How many executives does Webster Bank have?
    Webster Bank has 10 executives leading key business areas.
    What roles are included in Webster Bank’s leadership team?
    The leadership team of Webster Bank includes roles such as Chairman, President & Chief Executive Officer, Chief Financial Officer, Senior Managing Director - Chief Financial Officer Consumer Banking, President & Chief Operating Officer, Market President, Senior Managing Director.