Universal Assistance Executive and Leadership Team

Diego Fernández Celada, the Chief Financial Officer at Universal Assistance, manages the fiscal health and capital allocation strategies for the organization. Celada oversees comprehensive financial planning, budgeting, and risk assessment processes to ensure long-term stability. By analyzing market data across Latin American countries, the Chief Financial Officer optimizes revenue streams and cost structures. Diego Fernández Celada drives financial transparency and accountability, providing the board with critical insights for strategic decision-making. This leadership role involves maintaining rigorous internal controls and ensuring compliance with regional financial regulations. Through the development of robust fiscal policies, the Chief Financial Officer supports the company's expansion goals and service delivery capabilities. Celada coordinates with other executive leaders to align financial resources with operational priorities. Ultimately, the Chief Financial Officer secures the economic foundation necessary for the company to provide consistent, high-quality travel assistance and insurance services to a growing client base.

Leandro Conde, the Chief Financial Officer, LATAM at Universal Assistance, manages the regional financial strategy and investment portfolio across Latin American markets. Conde architects complex financial models that account for the unique economic conditions in countries like Argentina, Bolivia, and Colombia. By overseeing regional treasury operations and tax planning, the Chief Financial Officer, LATAM ensures optimal liquidity and capital efficiency. Leandro Conde drives the integration of financial systems across the regional network, facilitating accurate reporting and strategic analysis. This leadership role involves monitoring macroeconomic trends to mitigate financial risks and capitalize on growth opportunities. Through the implementation of standardized financial practices, the Chief Financial Officer, LATAM supports the company's broader mission of regional service expansion. Conde collaborates with local management teams to align fiscal objectives with operational realities. Ultimately, the Chief Financial Officer, LATAM secures the financial integrity of the regional business, enabling the company to deliver consistent value to travelers.

Fernando Somoza, the Chief Operating Officer at Universal Assistance, directs the daily execution of travel assistance and insurance service delivery. Somoza architects scalable operational workflows that ensure rapid response times for travelers in need across Latin America. By overseeing the coordination of service centers and medical networks, the Chief Operating Officer maintains high standards of care and reliability. Fernando Somoza drives process improvements to enhance efficiency and customer satisfaction throughout the regional footprint. This leadership role involves managing complex logistics and ensuring that service protocols meet the diverse requirements of travelers in various countries. Through the integration of advanced operational systems, the Chief Operating Officer supports the company's mission of providing peace of mind. Somoza collaborates with the executive team to refine service delivery models based on real-time performance metrics. Ultimately, the Chief Operating Officer secures operational excellence, ensuring that every client receives timely and effective support during travel emergencies.

Leo Picaso, the President at Universal Assistance, directs the overall corporate strategy and long-term vision for the organization. Picaso architects the company's market positioning as a leader in travel assistance and insurance services across Latin America. By overseeing the executive team and fostering a culture of excellence, the President ensures alignment with the core mission of providing reliable support to travelers. Leo Picaso drives business development initiatives and explores new opportunities for regional expansion. This leadership role involves representing the company to stakeholders and ensuring that all operational activities contribute to sustainable growth. Through the establishment of strategic partnerships and the promotion of brand values, the President strengthens the company's presence in key markets. Picaso coordinates with the board to define high-level objectives and monitor performance against corporate goals. Ultimately, the President secures the company's future, ensuring that Universal Assistance remains a trusted partner for travelers seeking protection and peace of mind.

Raffaele Loiacono, the Regional Director, Technology & Chief Information Officer, Information Systems at Universal Assistance, directs the digital transformation and technological infrastructure of the company. Loiacono architects secure, scalable information systems that support real-time travel assistance and insurance processing. By overseeing the deployment of advanced software solutions and data analytics platforms, the Regional Director, Technology & Chief Information Officer, Information Systems ensures seamless connectivity for clients and staff across the region. Raffaele Loiacono drives cybersecurity initiatives to protect sensitive traveler data and maintain system integrity. This leadership role involves managing the technology roadmap to support the company's evolving service offerings and market demands. Through the optimization of IT resources, the Regional Director, Technology & Chief Information Officer, Information Systems enhances operational agility and service delivery speed. Loiacono collaborates with other executives to leverage technology as a core competitive advantage. Ultimately, the Regional Director, Technology & Chief Information Officer, Information Systems secures the digital backbone of the organization.

Jacqueline Conrado, the Country Manager Brasil at Universal Assistance, directs all strategic operations within the Brazilian market. Conrado architects localized service delivery models that align with the specific travel insurance needs of regional clients. By managing local partnerships and regulatory compliance, the Country Manager Brasil ensures seamless service availability for travelers navigating the complex Brazilian landscape. Jacqueline Conrado drives market penetration through targeted outreach and operational excellence, maintaining high standards for customer support. This leadership role involves constant coordination with regional headquarters to optimize service quality and response times. Through the implementation of efficient resource allocation, the Country Manager Brasil strengthens the company's competitive position. Conrado fosters growth by identifying emerging travel trends and adapting service offerings accordingly. Ultimately, the Country Manager Brasil secures the brand's reputation as a premier provider of travel assistance services throughout the vast and diverse Brazilian territory.