Universal Assistance Executive and Leadership Team

Leandro Conde, the Chief Financial Officer, LATAM at Universal Assistance, directs the financial strategy and fiscal health of the organization across the Latin American region. Overseeing capital allocation and budgetary planning, the Chief Financial Officer, LATAM ensures that resources support the company's mission of providing reliable travel protection. This leadership role involves managing financial risk and ensuring compliance with diverse regional accounting standards. By optimizing revenue streams and cost structures, Leandro Conde directly impacts the company's profitability and long-term sustainability. Conde collaborates with the Board and other C-suite leaders to evaluate investment opportunities and drive growth initiatives. Through rigorous financial reporting and analysis, the Chief Financial Officer, LATAM provides the insights necessary for informed decision-making at the executive level. Ultimately, Conde secures the financial foundation of the company, enabling the continued delivery of high-quality travel assistance services to clients throughout the region.

Fernando Somoza, the Chief Operating Officer at Universal Assistance, manages the daily execution of travel assistance services across the Latin American region. Overseeing the coordination of emergency response teams, the Chief Operating Officer ensures that travelers receive immediate support during medical or logistical crises. This leadership role involves streamlining internal processes to improve service efficiency and response times. By implementing scalable operational frameworks, Fernando Somoza directly impacts the company's ability to handle high-volume travel demands. Somoza collaborates with regional directors to standardize service quality, ensuring consistency across diverse markets. Through the continuous monitoring of operational metrics, the Chief Operating Officer identifies bottlenecks and executes improvements to enhance overall service delivery. Ultimately, Somoza maintains the integrity of the assistance network, providing peace of mind to clients through reliable, high-quality support systems that define the company's market presence.

Raffaele Loiacono, the Regional Director, Technology & Chief Information Officer, Information Systems at Universal Assistance, architects the digital infrastructure supporting all travel insurance operations. Overseeing the integration of advanced information systems, the Regional Director, Technology & Chief Information Officer, Information Systems ensures that data security and platform reliability remain at the forefront of the business model. This leadership role involves managing the technological roadmap to support regional expansion and digital transformation. By deploying innovative software solutions, Raffaele Loiacono directly impacts the efficiency of claims processing and customer support interfaces. Loiacono coordinates with the executive team to align technology investments with long-term financial and operational goals. Through the implementation of robust cybersecurity protocols, the Regional Director, Technology & Chief Information Officer, Information Systems protects sensitive client information across all Latin American operations. Ultimately, Loiacono drives digital innovation to maintain a competitive edge in the travel assistance industry.

Jacqueline Conrado, the Country Manager Brasil at Universal Assistance, directs all strategic operations within the Brazilian market. Overseeing local service delivery, the Country Manager Brasil ensures that travel insurance products meet the specific regulatory and consumer demands of the region. This leadership role involves managing partnerships with local providers to maintain high service standards for travelers. By optimizing regional workflows, Jacqueline Conrado directly impacts the company's market penetration and brand reputation in South America. Conrado coordinates with cross-functional teams to align local initiatives with broader corporate objectives. Through rigorous analysis of market trends, the Country Manager Brasil identifies growth opportunities, ensuring that the organization remains a leader in travel assistance. Ultimately, Conrado secures long-term operational excellence by fostering strong relationships with key stakeholders and maintaining a focus on customer-centric solutions across the entire Brazilian territory.