Universal Assistance Executive and Leadership Team

Diego Fernández Celada, the Chief Financial Officer at Universal Assistance, directs all corporate fiscal planning and capital allocation strategies. Managing the financial health of the organization, the Chief Financial Officer oversees budgeting, forecasting, and long-term investment planning to support regional expansion. This leadership role requires constant collaboration with the Board to maintain liquidity and optimize cost structures across diverse Latin American markets. By implementing rigorous financial controls, Diego Fernández Celada ensures the company maintains a competitive edge in the travel insurance sector. The Chief Financial Officer monitors economic trends to mitigate risks associated with cross-border service delivery. Through precise financial modeling, the Chief Financial Officer drives sustainable growth and profitability. This executive maintains oversight of all fiscal reporting, ensuring transparency and compliance with regional regulatory standards. Ultimately, the Chief Financial Officer secures the financial foundation necessary for delivering consistent, high-quality travel assistance services to clients throughout the region.

Leandro Conde, the Chief Financial Officer, LATAM at Universal Assistance, manages regional fiscal operations and local market financial compliance. Overseeing the financial performance of specific country units, the Chief Financial Officer, LATAM ensures that regional budgets align with the broader corporate strategy. This leadership role involves analyzing local economic conditions to adjust pricing models and insurance product offerings. By monitoring regional revenue streams, Leandro Conde optimizes cash flow management across diverse jurisdictions. The Chief Financial Officer, LATAM coordinates with local finance teams to ensure accurate reporting and adherence to regional tax regulations. This executive drives financial stability by identifying cost-saving opportunities within the regional supply chain. Through strategic oversight of local assets, the Chief Financial Officer, LATAM supports the expansion of travel insurance services into new markets. Ultimately, the Chief Financial Officer, LATAM secures the financial integrity of regional operations, enabling the company to provide consistent protection to travelers throughout Latin America.

Fernando Somoza, the Chief Operating Officer at Universal Assistance, manages the daily execution of travel assistance services and operational workflows. Overseeing the service delivery network, the Chief Operating Officer ensures that travelers receive immediate support during emergencies across Latin American territories. This leadership role involves optimizing internal processes to improve response times and service quality for all insurance policyholders. By coordinating with regional teams, Fernando Somoza maintains operational excellence and high standards of customer care. The Chief Operating Officer drives efficiency by streamlining communication channels between local service providers and the central headquarters. This executive monitors performance metrics to identify areas for operational improvement and resource allocation. Through strategic management of the service infrastructure, the Chief Operating Officer supports the company mission of providing reliable protection. Ultimately, the Chief Operating Officer ensures that every traveler experiences seamless support, reinforcing the market position of the company as a leader in regional travel assistance.

Leo Picaso, the President at Universal Assistance, directs the overall corporate strategy and long-term vision for the organization. Overseeing the executive team, the President ensures alignment between departmental goals and the core mission of providing superior travel assistance services. This leadership role involves representing the company to stakeholders and driving market expansion across Latin American countries. By fostering a culture of excellence, Leo Picaso guides the company toward achieving sustainable growth and industry leadership. The President monitors competitive dynamics to refine the value proposition of travel insurance offerings. This executive facilitates high-level decision-making to address complex challenges in the hospitality and travel sector. Through strategic partnerships and market development, the President strengthens the regional presence of the company. Ultimately, the President drives the organizational commitment to traveler safety, ensuring that the company remains a trusted partner for individuals seeking protection and support during journeys throughout the region.

Raffaele Loiacono, the Regional Director, Technology & Chief Information Officer, Information Systems at Universal Assistance, architects the digital infrastructure and information systems supporting global travel assistance operations. Overseeing the integration of advanced technology platforms, the Regional Director, Technology & Chief Information Officer, Information Systems ensures secure data management and seamless communication for travelers in need. This leadership role involves implementing robust cybersecurity measures to protect sensitive client information across all regional databases. By driving digital transformation, Raffaele Loiacono enhances the accessibility of insurance services through modern software solutions. The Regional Director, Technology & Chief Information Officer, Information Systems manages the technical team to maintain high system availability and performance. This executive collaborates with other C-suite leaders to align technological capabilities with business growth objectives. Through continuous innovation in information systems, the Regional Director, Technology & Chief Information Officer, Information Systems supports the company mission of providing reliable, tech-enabled travel protection to clients throughout the region.