United Airlines Executive and Leadership Team

June, 2026

Leadership Overview

United Airlines has 10 executives leading key functions including revenue generation, technology, and finance.

Driven by a commitment to connecting people and cultures, United Airlines operates a vast network across five continents, prioritizing operational excellence and customer experience.

Leadership Roles at United Airlines

  • Chief Revenue Officer - Lauren Boyle
  • Chief Technology Officer, International & POS Trinidad Sales Representative - Kharissa Khan
  • Chief of Staff To the Chief Information Officer - Stephanie Millichap
  • Chief of Staff To the Executive Vice President of Human Resources and Labor Relations - Sarah Nau
  • Chief Technology Officer & Sales Representative - Melissa Castanon
  • Chief Technology Officer, International & Sales Representative - Gaby Mena
  • Chief Technology Officer & Sales Representative - Tatiana Alvarez
  • Chief Technology Officer, International & Sales Representative - Jennifer de Guerrero
  • F and A - Marni Harker
  • F and A - Yvette Short
  • Lauren Boyle - Chief Revenue Officer

    Lauren Boyle, the Chief Revenue Officer at United Airlines, directs all revenue-generating activities and strategies. Boyle oversees pricing, sales, and network planning to maximize profitability across United's extensive global routes. This leadership role involves analyzing market trends and competitive landscapes to identify new revenue streams and optimize existing ones. Boyle ensures that sales teams are aligned with corporate objectives, driving performance through data-informed decision-making. The Chief Revenue Officer's focus extends to enhancing customer value propositions, thereby fostering loyalty and increasing repeat business. By strategically managing the company's commercial interests, Lauren Boyle directly contributes to United Airlines' financial health and market position. This executive's purview encompasses the entire customer journey from booking to flight, ensuring a cohesive and profitable experience.

    Kharissa Khan - Chief Technology Officer, International & POS Trinidad Sales Representative

    Kharissa Khan, the Chief Technology Officer, International & POS Trinidad Sales Representative at United Airlines, spearheads technology initiatives for international operations and manages sales representation in Trinidad. Khan is responsible for implementing and maintaining advanced technological solutions that support global flight operations and enhance the customer experience across diverse international markets. This dual role requires a deep understanding of both cutting-edge technology and regional sales dynamics. Kharissa Khan ensures that technology infrastructure supports seamless international travel and that sales strategies are tailored to local market needs. The Chief Technology Officer, International & POS Trinidad Sales Representative drives innovation in areas such as digital platforms and operational efficiency for overseas routes. By integrating technological advancements with targeted sales efforts, Khan strengthens United Airlines' presence and revenue generation in key international territories, including Trinidad.
    Kharissa Khan

    Stephanie Millichap - Chief of Staff To the Chief Information Officer

    Stephanie Millichap, the Chief of Staff To the Chief Information Officer at United Airlines, provides strategic support and operational oversight to the Chief Information Officer. Millichap facilitates the execution of the IT department's strategic roadmap, ensuring alignment with United's broader business objectives. This role involves coordinating cross-functional technology projects, managing stakeholder communications, and optimizing the efficiency of IT operations across the airline's extensive network. Stephanie Millichap plays a critical part in translating the CIO's vision into actionable plans, driving initiatives that enhance digital infrastructure and support United's global operations. The Chief of Staff To the Chief Information Officer ensures that technology investments deliver maximum value and support the company's mission of connecting people and places. Millichap's responsibilities include streamlining processes and fostering collaboration within the technology division.

    Sarah Nau - Chief of Staff To the Executive Vice President of Human Resources and Labor Relations

    Sarah Nau, the Chief of Staff To the Executive Vice President of Human Resources and Labor Relations at United Airlines, provides critical strategic and operational support to the EVP. Nau manages key initiatives within the Human Resources and Labor Relations departments, ensuring seamless execution of policies and programs that impact the airline's vast workforce. This leadership position involves coordinating complex projects, facilitating communication between departments, and driving efficiency in HR operations. Sarah Nau supports the development and implementation of strategies related to employee engagement, talent management, and labor negotiations. The Chief of Staff To the Executive Vice President of Human Resources and Labor Relations ensures that HR functions effectively support United Airlines' operational goals and its commitment to its employees. Nau's role is vital in maintaining positive labor relations and fostering a productive work environment across the organization.

    Melissa Castanon - Chief Technology Officer & Sales Representative

    Melissa Castanon, the Chief Technology Officer & Sales Representative at United Airlines, drives technological innovation and manages sales activities. Castanon oversees the implementation of technology solutions that enhance operational efficiency and customer service across United's network. This role combines strategic technology leadership with direct sales responsibilities, ensuring that technological advancements support revenue growth. Melissa Castanon focuses on leveraging technology to improve the sales process and expand market reach. The Chief Technology Officer & Sales Representative is instrumental in developing and deploying systems that streamline sales operations and provide valuable insights into customer behavior. Castanon's dual expertise ensures that technology investments directly contribute to sales performance and the overall success of United Airlines' commercial objectives.
    Melissa Castanon

    Gaby Mena - Chief Technology Officer, International & Sales Representative

    Gaby Mena, the Chief Technology Officer, International & Sales Representative at United Airlines, leads technology strategy for international operations and drives sales initiatives. Mena is responsible for deploying advanced technological solutions that support United's global flight network and enhance the international customer journey. This position requires a blend of technical expertise and market-focused sales acumen. Gaby Mena ensures that technology infrastructure facilitates seamless international travel and that sales strategies effectively capture market share in key global regions. The Chief Technology Officer, International & Sales Representative focuses on innovation in areas such as digital platforms and operational improvements for overseas routes. By aligning technology deployment with targeted sales efforts, Mena strengthens United Airlines' international presence and revenue generation.

    Tatiana Alvarez - Chief Technology Officer & Sales Representative

    Tatiana Alvarez, the Chief Technology Officer & Sales Representative at United Airlines, directs technology strategy and manages sales operations. Alvarez oversees the development and implementation of technology solutions designed to optimize flight operations and elevate the customer experience across United's extensive route network. This role integrates deep technological knowledge with a strong focus on revenue generation through effective sales strategies. Tatiana Alvarez ensures that technological advancements directly support sales targets and enhance market penetration. The Chief Technology Officer & Sales Representative drives initiatives that improve efficiency in sales processes and provide data-driven insights for strategic decision-making. Alvarez's leadership ensures that technology investments yield tangible results in sales performance and contribute to United Airlines' sustained growth.

    Jennifer de Guerrero - Chief Technology Officer, International & Sales Representative

    Jennifer de Guerrero, the Chief Technology Officer, International & Sales Representative at United Airlines, leads technology initiatives for international markets and manages sales representation. De Guerrero is tasked with implementing and refining technology solutions that support United's global flight operations and improve the international passenger experience. This role demands proficiency in both advanced technology deployment and strategic international sales. Jennifer de Guerrero ensures that the technology infrastructure enables efficient global operations and that sales approaches are optimized for diverse international markets. The Chief Technology Officer, International & Sales Representative drives innovation in digital platforms and operational enhancements for overseas routes. By integrating technological advancements with focused sales strategies, de Guerrero strengthens United Airlines' global footprint and revenue streams.

    Marni Harker - F and A

    Marni Harker, the F and A at United Airlines, manages critical financial and administrative functions. Harker oversees key financial processes, ensuring accuracy and compliance across all fiscal operations. This leadership role involves strategic financial planning, budgeting, and resource allocation to support United's extensive operational network. Marni Harker plays a vital part in maintaining the financial health of the organization, driving efficiency through robust administrative oversight. The F and A is responsible for implementing financial controls and optimizing administrative procedures to enhance overall business performance. Harker's expertise ensures that United Airlines operates with financial integrity and administrative excellence, contributing to its stability and growth across five continents.

    Yvette Short - F and A

    Yvette Short, the F and A at United Airlines, directs essential financial and administrative operations. Short is responsible for managing the company's financial reporting, analysis, and compliance, ensuring adherence to regulatory standards. This role involves strategic oversight of budgeting, forecasting, and resource management to support United's global flight network. Yvette Short contributes significantly to the airline's financial stability and operational efficiency through meticulous administrative practices. The F and A focuses on optimizing financial processes and streamlining administrative workflows to maximize organizational effectiveness. Short's leadership ensures that United Airlines maintains strong financial discipline and robust administrative support, underpinning its mission to connect people and places worldwide.

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    Frequently Asked Questions Regarding United Airlines Top Executives and Leadership Team

    Who leads United Airlines?
    United Airlines is led by Lauren Boyle (Chief Revenue Officer), along with executives such as Kharissa Khan (Chief Technology Officer, International & POS Trinidad Sales Representative) and Stephanie Millichap (Chief of Staff To the Chief Information Officer).
    Who is part of United Airlines’s executive team?
    The executive team of United Airlines includes leaders such as Lauren Boyle (Chief Revenue Officer), Kharissa Khan (Chief Technology Officer, International & POS Trinidad Sales Representative), Stephanie Millichap (Chief of Staff To the Chief Information Officer) and other senior executives.
    How many executives does United Airlines have?
    United Airlines has 10 executives leading key business areas.
    What roles are included in United Airlines’s leadership team?
    The leadership team of United Airlines includes roles such as Chief Revenue Officer, Chief Technology Officer, International & POS Trinidad Sales Representative, Chief of Staff To the Chief Information Officer, Chief of Staff To the Executive Vice President of Human Resources and Labor Relations, Chief Technology Officer & Sales Representative.