TTEC Digital Executive and Leadership Team

Steven Pollema, the Chief Financial Officer at TTEC Digital, directs all financial operations and strategic fiscal planning. Pollema oversees budgeting, forecasting, and financial reporting, ensuring robust financial health and sustainable growth. This leadership role involves managing capital allocation and driving profitability through disciplined financial management. By optimizing resource utilization and identifying key investment opportunities, Steven Pollema directly supports the company's expansion initiatives across North America, Europe, Asia Pacific, and India. The Chief Financial Officer's purview includes risk management and ensuring compliance with all financial regulations, safeguarding the company's assets and stakeholder value.

Shawn Nolan, the President at TTEC Digital, directs significant operational segments and drives strategic growth initiatives. Nolan oversees key business units, ensuring alignment with the company's mission to provide leading customer service solutions. This leadership position involves fostering innovation and optimizing service delivery across TTEC Digital's global footprint. By championing digital transformation services and enhancing customer experience management, Shawn Nolan directly impacts the company's market performance. The President's focus includes expanding market reach and strengthening client relationships through advanced contact center software and AI-powered engagement tools.

Boris Freyman, the President at TTEC Digital, leads critical operational divisions and champions strategic market expansion. Freyman oversees the development and deployment of innovative customer service technology, ensuring TTEC Digital remains at the forefront of the industry. This executive role involves driving operational excellence and enhancing client satisfaction through tailored CRM software solutions. By cultivating strategic alliances and optimizing service delivery, Boris Freyman directly contributes to the company's sustained success. The President's responsibilities encompass guiding teams in delivering comprehensive digital transformation services across North America, Europe, Asia Pacific, and India.

Chris Brown, the President at TTEC Digital, commands key operational areas and drives strategic business development. Brown oversees the implementation of cutting-edge contact center software and customer service technology, ensuring TTEC Digital delivers superior client outcomes. This executive function involves fostering a culture of innovation and optimizing customer interactions. By leading initiatives to enhance digital transformation services and expand service offerings, Chris Brown directly bolsters the company's competitive advantage. The President's purview includes managing global teams and ensuring the effective deployment of AI-powered customer engagement tools across all operating regions.

Robert Denman, the President at TTEC Digital, directs vital operational units and advances strategic growth objectives. Denman focuses on enhancing TTEC Digital's portfolio of customer service solutions, including cloud-based contact center platforms and CRM software. This leadership role involves optimizing service delivery and ensuring client success through technological innovation. By driving the adoption of advanced customer engagement tools and consulting services, Robert Denman directly supports the company's mission. The President's responsibilities include overseeing regional operations and strengthening TTEC Digital's presence in key global markets, ensuring seamless service for B2B clients.

John Seeds, the Head Chief Marketing Officer, Corporate Strategy at TTEC Digital, architects and executes comprehensive marketing initiatives and overarching corporate strategy. Seeds drives brand positioning, market penetration, and customer acquisition efforts, leveraging TTEC Digital's expertise in contact center software and customer service technology. This executive role involves aligning marketing campaigns with business objectives and identifying new market opportunities. By fostering strategic partnerships and enhancing TTEC Digital's digital transformation services, John Seeds directly contributes to the company's market leadership. The Head Chief Marketing Officer, Corporate Strategy's focus extends to guiding product development and service innovation to meet evolving client needs across diverse industries.

Jessica Schneider, the Senior Principal Project Manager at TTEC Digital, spearheads complex project execution and delivery for critical client engagements. Schneider ensures the successful implementation of CRM software solutions and digital transformation services, managing timelines, resources, and budgets with precision. This role involves coordinating cross-functional teams to optimize customer interactions and enhance service delivery. By driving efficiency and maintaining high standards of quality, Jessica Schneider directly supports TTEC Digital's commitment to client success. The Senior Principal Project Manager's responsibilities include mitigating project risks and ensuring seamless integration of AI-powered customer engagement tools and cloud-based contact center platforms.