Leadership Overview
TTEC Digital has 7 executives leading key functions including finance, marketing, strategy, and operations.
Driven by innovation, TTEC Digital is a global leader in customer service solutions, specializing in contact center software and customer service technology. The company provides CRM software solutions that enhance customer experience management across multiple industries, offering comprehensive digital transformation services to optimize customer interactions.
Driven by innovation, TTEC Digital is a global leader in customer service solutions, specializing in contact center software and customer service technology. The company provides CRM software solutions that enhance customer experience management across multiple industries, offering comprehensive digital transformation services to optimize customer interactions.
Leadership Roles at TTEC Digital
Steven Pollema - Chief Financial Officer
Steven Pollema, the Chief Financial Officer at TTEC Digital, directs the company's financial strategy and operations. Overseeing all fiscal activities, Pollema ensures robust financial planning, accurate reporting, and effective resource allocation to support TTEC Digital's growth objectives. This leadership role involves managing budgets, analyzing financial performance, and identifying opportunities for cost optimization and revenue enhancement. By maintaining strong relationships with financial institutions and investors, Steven Pollema secures the capital necessary for expansion and innovation. The Chief Financial Officer's oversight extends to risk management and compliance, safeguarding the company's assets and ensuring adherence to regulatory standards across its global operations in North America, Europe, Asia Pacific, and India. Pollema's financial acumen drives strategic decision-making, aligning fiscal health with the company's mission to deliver cutting-edge customer service technology.
Chris Brown - President
Chris Brown, the President at TTEC Digital, spearheads the company's operational execution and client engagement strategies. Leading key business units, Brown ensures the seamless delivery of customer service solutions, including contact center software and advanced customer service technology. This executive role involves driving operational efficiency and fostering innovation in CRM software solutions that enhance customer experience management. Chris Brown oversees the implementation of digital transformation services, guiding clients through the adoption of cloud-based platforms and AI-powered tools. With a focus on optimizing customer interactions, Brown's leadership ensures TTEC Digital meets the evolving needs of B2B clients across North America, Europe, Asia Pacific, and India. The President's strategic oversight supports the company's mission to streamline service delivery and improve overall customer satisfaction through technological excellence.
Shawn Nolan - President
Shawn Nolan, the President at TTEC Digital, directs strategic initiatives focused on expanding the company's market presence and service portfolio. Overseeing critical business functions, Nolan drives the adoption of TTEC Digital's innovative customer service solutions, including contact center software and CRM technology. This leadership position involves fostering strong client relationships and ensuring the effective deployment of digital transformation services across various industries. Shawn Nolan's responsibilities include identifying new market opportunities and enhancing the company's competitive edge through advanced AI-powered customer engagement tools and cloud-based platforms. The President's strategic vision supports TTEC Digital's commitment to optimizing customer interactions and delivering superior service delivery. Nolan's focus on operational excellence and client success reinforces the company's reputation as a global leader in customer experience management.
Robert Denman - President
Robert Denman, the President at TTEC Digital, champions the company's technological advancements and service innovation. Leading critical operational divisions, Denman ensures the effective integration of contact center software and customer service technology into client solutions. This executive role focuses on driving the strategic implementation of CRM software solutions designed to elevate customer experience management. Robert Denman oversees the delivery of comprehensive digital transformation services, including cloud-based contact center platforms and AI-powered customer engagement tools. By focusing on optimizing customer interactions, Denman supports TTEC Digital's mission to provide cutting-edge solutions to B2B clients worldwide. The President's leadership emphasizes continuous improvement and the development of technologies that streamline service delivery and enhance overall operational efficiency across global markets.
Boris Freyman - President
Boris Freyman, the President at TTEC Digital, drives strategic growth and operational excellence across key business segments. Overseeing the development and deployment of advanced customer service solutions, Freyman focuses on enhancing TTEC Digital's offerings in contact center software and customer service technology. This leadership role involves guiding the implementation of CRM software solutions that significantly improve customer experience management for B2B clients. Boris Freyman directs the company's digital transformation services, ensuring clients benefit from cutting-edge cloud-based platforms and AI-powered customer engagement tools. By prioritizing the optimization of customer interactions, Freyman supports TTEC Digital's mission to deliver innovative and efficient service delivery solutions globally. The President's strategic vision fosters continuous improvement and market leadership in the technology consulting sector.
John Seeds - Head Chief Marketing Officer, Corporate Strategy
John Seeds, the Head Chief Marketing Officer, Corporate Strategy at TTEC Digital, architects the company's market positioning and strategic direction. Overseeing all marketing initiatives, Seeds drives brand awareness, lead generation, and customer acquisition efforts across diverse industries. This dual role involves developing and executing comprehensive marketing campaigns that highlight TTEC Digital's expertise in contact center software and customer service technology. Furthermore, John Seeds leads the formulation of corporate strategy, ensuring alignment between market opportunities and the company's service offerings, including CRM software solutions and digital transformation services. By analyzing market trends and competitive landscapes, Seeds guides the development of innovative AI-powered customer engagement tools and cloud-based platforms. The Head Chief Marketing Officer, Corporate Strategy's influence extends to shaping TTEC Digital's long-term vision and market impact, fostering growth through strategic partnerships and technological advancements.
Jessica Schneider - Senior Principal Project Manager
Jessica Schneider, the Senior Principal Project Manager at TTEC Digital, leads complex project implementations for customer service solutions. Overseeing project lifecycles, Schneider ensures the successful deployment of contact center software and CRM technology, aligning with client objectives and TTEC Digital's strategic goals. This role involves managing cross-functional teams and coordinating resources to deliver digital transformation services, including cloud-based platforms and AI-powered customer engagement tools. Jessica Schneider focuses on optimizing customer interactions by ensuring projects meet stringent quality standards and timelines. The Senior Principal Project Manager's expertise in project execution supports TTEC Digital's commitment to enhancing customer experience management across diverse industries. Schneider's meticulous approach guarantees the effective delivery of innovative technology solutions that streamline service delivery and improve client outcomes.
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Frequently Asked Questions Regarding TTEC Digital Top Executives and Leadership Team
