TTEC Digital Executive and Leadership Team

Steven Pollema, the Executive Vice President & Chief Financial Officer at TTEC Digital, directs all global financial planning and fiscal strategy. Overseeing capital allocation and budgetary discipline, the Executive Vice President & Chief Financial Officer ensures alignment with long-term growth objectives across North American and international markets. This leadership role involves managing complex financial reporting structures while supporting the digital transformation services provided to B2B clients. By optimizing resource distribution, Steven Pollema directly impacts the company's ability to scale contact center software solutions. Pollema maintains rigorous oversight of fiscal health, ensuring the organization remains agile within the competitive customer service technology landscape. Through precise financial modeling and risk management, the Executive Vice President & Chief Financial Officer secures the necessary capital to fuel innovation in AI-powered engagement tools, ultimately driving sustainable profitability and shareholder value for the entire enterprise.

Boris Freyman, the President at TTEC Digital, directs the operational execution of internal digital transformation services and service delivery frameworks. Overseeing the implementation of cloud-based contact center platforms, the President ensures that technical teams maintain high standards of operational excellence for B2B clients. This leadership role involves managing the delivery of complex CRM software solutions across North American and global markets. By streamlining internal processes, Boris Freyman directly impacts the efficiency of customer service operations. Freyman coordinates with engineering departments to refine AI-powered engagement tools, ensuring that product development aligns with client needs. Through rigorous oversight of project lifecycles, the President drives the successful deployment of technology solutions that enhance customer experience management. Freyman maintains a focus on operational scalability, ensuring that the organization delivers consistent, high-quality results while navigating the complexities of the global customer service technology landscape.

Shawn Nolan, the President at TTEC Digital, directs the strategic expansion of consulting services and client relationship management. Overseeing the growth of the consulting division, the President ensures that the organization provides tailored digital transformation services to meet specific industry demands. This leadership role involves fostering deep partnerships with B2B clients to optimize customer interactions through advanced technology. By identifying new market opportunities across Asia Pacific and Europe, Shawn Nolan directly impacts the company's revenue growth and service footprint. Nolan collaborates with technical teams to integrate AI-powered tools into existing client workflows, enhancing overall service delivery. Through a focus on client success and long-term value creation, the President drives the adoption of cloud-based contact center platforms. Shawn Nolan maintains a commitment to excellence in customer experience management, ensuring that the firm remains a trusted advisor for enterprises seeking to modernize their service operations.

John Seeds, the Chief Marketing Officer & Head of Corporate Strategy at TTEC Digital, architects the global brand positioning and long-term market expansion initiatives. Overseeing the development of go-to-market strategies, the Chief Marketing Officer & Head of Corporate Strategy ensures that CRM software solutions reach key B2B sectors effectively. This leadership role involves analyzing market trends across Europe, Asia Pacific, and India to refine the company's digital transformation service offerings. By integrating data-driven insights into corporate planning, John Seeds directly impacts the competitive positioning of the firm. Seeds coordinates with cross-functional teams to amplify the visibility of AI-powered customer engagement tools. Through strategic partnerships and targeted outreach, the Chief Marketing Officer & Head of Corporate Strategy drives demand for cloud-based contact center platforms, ensuring the organization maintains a dominant presence in the global customer experience management industry while consistently meeting evolving client requirements.