TTEC Digital Executive and Leadership Team

Steven Pollema, the Chief Financial Officer at TTEC Digital, directs the company's financial strategy and operations. Overseeing all fiscal activities, Pollema ensures robust financial planning, accurate reporting, and effective resource allocation to support TTEC Digital's growth objectives. This leadership role involves managing budgets, forecasting financial performance, and optimizing capital structure to enhance shareholder value. By maintaining strong financial discipline, Steven Pollema drives profitability and ensures the long-term economic health of the organization. The Chief Financial Officer's oversight extends to investment strategies and risk management, safeguarding the company's assets and guiding strategic financial decisions across North America, Europe, Asia Pacific, and India.

Robert Denman, the President at TTEC Digital, spearheads key operational divisions and drives strategic execution across the organization. This leadership position involves overseeing critical business units, ensuring seamless integration of customer service solutions and technology platforms. Denman focuses on optimizing service delivery and enhancing operational efficiency to meet B2B client demands. By fostering cross-functional collaboration, Robert Denman ensures that TTEC Digital's contact center software and AI-powered engagement tools are deployed effectively. The President's mandate includes expanding market reach and strengthening client relationships, contributing directly to the company's reputation for innovative technology solutions and superior customer experience management.

Chris Brown, the President at TTEC Digital, directs significant operational segments and champions the company's digital transformation agenda. This executive role focuses on the strategic deployment of cloud-based contact center platforms and AI-powered customer engagement tools. Brown oversees initiatives aimed at streamlining customer interactions and improving service delivery across TTEC Digital's global operations. By driving innovation in technology solutions, Chris Brown enhances the customer experience management capabilities offered to B2B clients. The President's leadership ensures that TTEC Digital's consulting services effectively support clients in optimizing their customer service technology and achieving business objectives in North America, Europe, Asia Pacific, and India.

Shawn Nolan, the President at TTEC Digital, leads critical business functions and drives the expansion of TTEC Digital's service offerings. This executive capacity involves overseeing the development and implementation of advanced customer service technology, including CRM software solutions. Nolan focuses on enhancing the overall customer experience by optimizing interaction points and service delivery channels. By fostering strategic partnerships and client engagements, Shawn Nolan ensures TTEC Digital's comprehensive digital transformation services meet evolving market needs. The President's leadership contributes to strengthening the company's market position and delivering innovative solutions that streamline customer service operations across all operational regions.

Boris Freyman, the President at TTEC Digital, directs key strategic initiatives and operational frameworks that enhance TTEC Digital's market leadership. This executive function involves overseeing the integration of cutting-edge contact center software and customer service technology to optimize client operations. Freyman focuses on driving the adoption of AI-powered customer engagement tools and cloud-based platforms across diverse industries. By championing digital transformation services, Boris Freyman ensures TTEC Digital provides comprehensive solutions that streamline customer interactions and improve service delivery. The President's leadership is vital in expanding the company's global footprint and reinforcing its commitment to innovative technology solutions for B2B clients.

John Seeds, the Head Chief Marketing Officer, Corporate Strategy at TTEC Digital, architects the company's market positioning and strategic growth initiatives. Leading all marketing efforts, Seeds drives brand development, customer acquisition, and market penetration strategies across diverse industries. This executive function involves defining TTEC Digital's long-term vision and ensuring alignment between marketing campaigns and overarching business objectives. By analyzing market trends and competitive landscapes, John Seeds identifies new opportunities for expansion and innovation. The Head Chief Marketing Officer, Corporate Strategy's responsibilities include fostering strategic partnerships and guiding the company's digital transformation services, ensuring TTEC Digital remains at the forefront of customer engagement technology globally.

Jessica Schneider, the Senior Principal Project Manager at TTEC Digital, manages complex projects and ensures the successful delivery of customer service technology solutions. This role involves overseeing project lifecycles, from planning and execution to monitoring and closure, guaranteeing alignment with client objectives and TTEC Digital's strategic goals. Schneider leads cross-functional teams in implementing cloud-based contact center platforms and AI-powered engagement tools. By meticulously managing resources and timelines, Jessica Schneider ensures the efficient deployment of CRM software and digital transformation services. The Senior Principal Project Manager's expertise is crucial in optimizing customer interactions and enhancing service delivery for B2B clients across global markets.