TTEC Digital Executive and Leadership Team

Keith Knop, the Chief Executive Officer at TTEC Digital, directs the overarching vision for global customer service innovation. Knop architects the strategic roadmap for cloud-based contact center platforms, ensuring alignment with evolving market demands for AI-powered engagement. By overseeing the integration of CRM software solutions, the Chief Executive Officer drives operational excellence across North America and international markets. This leadership role involves constant collaboration with the Board to maintain competitive positioning in the digital transformation sector. Keith Knop prioritizes scalable growth, fostering an environment where technology enhances every customer interaction. Through rigorous oversight of service delivery models, Knop secures long-term value for B2B clients. The Chief Executive Officer maintains a focus on efficiency, ensuring that TTEC Digital remains a premier provider of customer experience management tools while navigating complex global business landscapes.

Steven Pollema, the Chief Financial Officer at TTEC Digital, manages the fiscal health and capital allocation strategies for the organization. Pollema oversees financial planning, reporting, and risk management to support the expansion of AI-powered customer engagement tools. By analyzing market trends across Europe and Asia Pacific, the Chief Financial Officer ensures that resource distribution aligns with the company's digital transformation goals. This role requires close coordination with executive leadership to optimize profitability while investing in cutting-edge contact center software. Steven Pollema drives financial transparency, providing the data necessary for informed decision-making regarding service delivery improvements. Through disciplined budget management, Pollema supports the sustainable growth of the business. The Chief Financial Officer maintains a focus on long-term financial stability, ensuring that TTEC Digital possesses the necessary capital to innovate within the competitive customer experience management industry.

Boris Freyman, the President at TTEC Digital, manages the delivery of cloud-based contact center platforms for enterprise clients. Freyman oversees the technical implementation teams, ensuring that software solutions meet rigorous performance standards. By driving operational efficiency, the President supports the successful deployment of AI-powered tools across diverse industries. This leadership role involves coordinating with engineering departments to refine service delivery models and enhance user experience. Boris Freyman focuses on scaling internal processes to accommodate the growing demand for digital transformation services. Through active management of client relationships, Freyman ensures that TTEC Digital consistently delivers high-value outcomes. The President maintains a focus on technical excellence, ensuring that the company's contact center technology remains robust and reliable. By optimizing service delivery, Freyman contributes to the overall success of the organization in the competitive customer experience management market.

Chris Brown, the President at TTEC Digital, directs the consulting services division, focusing on optimizing customer interactions for global clients. Brown oversees the strategic advisory teams that guide businesses through complex digital transformation journeys. By architecting customized service models, the President ensures that CRM software solutions integrate seamlessly into existing client operations. This role involves collaborating with cross-functional teams to deliver comprehensive consulting that improves service delivery and operational efficiency. Chris Brown drives the expansion of advisory capabilities across North America and international regions. Through a focus on client-centric strategies, Brown ensures that TTEC Digital provides actionable insights that enhance customer experience management. The President maintains a focus on professional services growth, ensuring that the company's consulting expertise remains a key differentiator in the market. By leading these initiatives, Brown supports the overall mission of improving customer service operations.

Shawn Nolan, the President at TTEC Digital, manages the strategic partnerships and ecosystem development for the company's technology suite. Nolan oversees the integration of third-party tools and platforms, ensuring that TTEC Digital offers a comprehensive and cohesive customer experience solution. By driving collaboration with technology vendors, the President expands the capabilities of the company's contact center software. This role involves identifying new market opportunities and fostering alliances that enhance the value proposition for B2B clients. Shawn Nolan focuses on building a robust partner network that supports the company's digital transformation objectives. Through effective relationship management, Nolan ensures that the organization remains agile and responsive to technological advancements. The President maintains a focus on ecosystem growth, ensuring that TTEC Digital leverages external innovations to improve service delivery. By managing these partnerships, Nolan contributes to the company's ability to provide cutting-edge customer engagement tools.

Robert Denman, the President at TTEC Digital, oversees the internal infrastructure and organizational scaling required to support global operations. Denman directs the implementation of internal systems that streamline service delivery and improve cross-departmental collaboration. By focusing on operational scalability, the President ensures that the company can effectively manage the deployment of AI-powered tools across diverse geographic regions. This role involves refining internal workflows to enhance productivity and maintain high service standards. Robert Denman collaborates with executive leadership to align operational capacity with the company's strategic growth targets. Through a focus on process optimization, Denman supports the efficient execution of digital transformation projects. The President maintains a focus on organizational health, ensuring that TTEC Digital possesses the necessary resources and systems to sustain its market position. By managing these internal functions, Denman enables the company to deliver consistent value to its global client base.

John Seeds, the Chief Marketing Officer & Head of Corporate Strategy at TTEC Digital, architects the brand positioning and long-term growth initiatives. Seeds directs global marketing campaigns that highlight the efficacy of CRM software solutions and AI-powered engagement tools. By overseeing corporate strategy, the Chief Marketing Officer & Head of Corporate Strategy ensures that market messaging resonates with B2B clients seeking digital transformation. This role involves identifying emerging opportunities in North America and beyond to expand the company's footprint. John Seeds collaborates with product teams to align service offerings with client needs, driving demand for contact center platforms. Through data-driven insights, Seeds optimizes the customer acquisition funnel. The Chief Marketing Officer & Head of Corporate Strategy maintains a focus on market leadership, ensuring that TTEC Digital remains at the forefront of customer experience innovation through strategic communication and forward-thinking business planning.