The Hanover Insurance Group Executive and Leadership Team

Aline Parnagian, the Strategic Executive & To The Administrator & Chief Financial Officer at The Hanover Insurance Group, directs all fiscal planning and capital allocation strategies. Overseeing the financial health of the organization, the Chief Financial Officer ensures rigorous compliance with regulatory standards while optimizing investment portfolios across the Core Commercial and Specialty segments. This leadership role involves managing complex balance sheets and providing actionable insights to the Board regarding long-term solvency. By streamlining internal accounting processes, Aline Parnagian directly impacts the ability of the company to fund growth initiatives and maintain competitive pricing in the property and casualty market. Ultimately, the Chief Financial Officer secures the fiscal foundation necessary for sustained expansion throughout the United States.

William Morrill, the Vice President, Chief Operating Officer of Middle Market at The Hanover Insurance Group, architects operational workflows specifically for the commercial lines segment. Overseeing the delivery of commercial multiple peril and workers' compensation products, the Chief Operating Officer of Middle Market ensures high-efficiency service standards for mid-sized enterprise clients. This role involves coordinating with underwriting teams to refine risk assessment models and improve policy issuance speed. By driving operational excellence within the middle market division, William Morrill directly supports the company's goal of capturing greater market share in the commercial sector. Through the implementation of scalable service frameworks, the Chief Operating Officer of Middle Market enhances the overall client experience and strengthens the competitive positioning of the firm across diverse industrial landscapes.

Gayle Falvey, the Senior Vice President and Chief Operating Officer Commercial and Specialty Operations at The Hanover Insurance Group, manages the execution of complex specialty property and casualty programs. Overseeing the marine, surety, and excess and surplus business lines, the Chief Operating Officer Commercial and Specialty Operations ensures that underwriting guidelines align with current market risk profiles. This leadership position requires constant collaboration with product development teams to launch innovative specialty industrial solutions. By optimizing operational throughput for these high-complexity segments, Gayle Falvey directly contributes to the profitability of the specialty division. Through the rigorous oversight of program business, the Chief Operating Officer Commercial and Specialty Operations maintains the high standards of service that define the company's reputation in the national insurance marketplace.

Mary Heider, the Strategic To The Executive Administrator & Chief Operating Officer at The Hanover Insurance Group, manages the internal operational logistics and administrative efficiency of the executive office. Overseeing the coordination of cross-departmental initiatives, the Chief Operating Officer ensures that strategic directives from the leadership team translate into actionable tasks across the personal and commercial lines. This role involves streamlining communication channels to improve decision-making speed and organizational agility. By optimizing the internal operational framework, Mary Heider directly supports the execution of the company's long-term business strategy. Through the rigorous management of administrative processes, the Chief Operating Officer maintains the high-level operational standards required to support the diverse insurance services provided by the firm across the national market.

James Kawiecki, the President at The Hanover Insurance Group, directs the overall business strategy and market expansion efforts for the entire organization. Overseeing the performance of all four segments—Core Commercial, Specialty, Personal Lines, and Other—the President ensures that the company maintains a balanced and profitable portfolio. This leadership role involves setting the vision for future growth and navigating the competitive landscape of the United States insurance market. By aligning the efforts of the executive team with the core mission of providing reliable property and casualty coverage, James Kawiecki directly drives the long-term success of the firm. Through the strategic oversight of all business operations, the President secures the market position of the company and ensures the delivery of high-quality insurance solutions to clients nationwide.

Kelly Stacy, the Regional President, Northeast Region at The Hanover Insurance Group, directs all insurance operations and business development activities within the Northeast territory. Overseeing the distribution of personal and commercial lines, the Regional President ensures that local market needs are met with tailored coverage solutions, including personal automobile, homeowner's, and commercial multiple peril products. This role involves building strong relationships with regional agents and brokers to expand the footprint of the company in this key geographic area. By driving regional growth and maintaining high service standards, Kelly Stacy directly contributes to the national performance of the firm. Through the effective management of regional resources, the Regional President strengthens the competitive advantage of the company in the Northeast and supports the broader corporate objectives.

Eric Schuler, the President & Management Liability Executive at The Hanover Insurance Group, directs the strategy for professional and executive lines of coverage. Overseeing the underwriting and risk management of management liability products, the President & Management Liability Executive ensures that the company provides robust protection for corporate clients against complex legal and financial risks. This role involves collaborating with specialty teams to refine coverage terms and adapt to the evolving regulatory environment. By focusing on the growth of the management liability portfolio, Eric Schuler directly enhances the specialty segment's contribution to the overall profitability of the firm. Through the expert management of these high-stakes insurance products, the President & Management Liability Executive maintains the reputation of the company as a leader in professional and executive risk solutions.

Cilsy Harris, the Insurance & Service Applications Senior VP, Chief Information Officer at The Hanover Insurance Group, directs the digital transformation of core insurance platforms. Overseeing the integration of advanced service applications, the Chief Information Officer ensures that technology infrastructure supports the seamless delivery of personal and commercial lines coverage. This role involves architecting secure data environments that facilitate real-time policy management and claims processing. By modernizing the technical stack, Cilsy Harris directly enables the company to respond faster to evolving customer needs in the digital age. Through the strategic deployment of information systems, the Chief Information Officer drives operational efficiency and data-driven decision-making across all segments, ensuring that the firm remains at the forefront of technological innovation within the insurance industry.

Jennifer Luisa, the Senior Vice President, Chief Marketing Officer at The Hanover Insurance Group, architects the brand strategy and market positioning for all personal and commercial insurance products. Overseeing national advertising campaigns and agent engagement programs, the Chief Marketing Officer ensures that the value proposition of the company resonates with target demographics across the United States. This leadership role involves analyzing market trends to identify growth opportunities in personal automobile and homeowner's coverages. By aligning marketing initiatives with the specific needs of the specialty and commercial segments, Jennifer Luisa directly drives lead generation and brand loyalty. Through the development of comprehensive communication strategies, the Chief Marketing Officer strengthens the market presence of the firm and supports the overall revenue objectives of the organization.

Denise Lowsley, the Executive Vice President & Chief Human Resources Officer at The Hanover Insurance Group, directs talent acquisition, organizational development, and employee engagement strategies. Overseeing the human capital requirements for a diverse workforce, the Chief Human Resources Officer ensures that the company attracts and retains top-tier professionals capable of managing complex insurance portfolios. This role involves designing performance management systems that align individual contributions with the broader corporate mission of providing superior property and casualty services. By fostering a culture of excellence and continuous learning, Denise Lowsley directly impacts the operational effectiveness of the entire organization. Through the implementation of robust HR policies, the Chief Human Resources Officer supports the long-term stability and growth of the firm by cultivating a highly skilled and motivated workforce.