Leadership Overview
TELUS Digital has 10 executives leading key functions including strategy, operations, finance, revenue, legal, and team leadership.
Driven by innovation, TELUS Digital designs and builds next-generation digital solutions to enhance customer experience for global brands, enabling them to embrace digital technologies for better business outcomes.
Driven by innovation, TELUS Digital designs and builds next-generation digital solutions to enhance customer experience for global brands, enabling them to embrace digital technologies for better business outcomes.
Leadership Roles at TELUS Digital
Kenny Palmore - Chief Executive Officer
Kenny Palmore, the Chief Executive Officer at TELUS Digital, directs the overarching strategy and operational execution for the company's digital transformation initiatives. Palmore guides the development and delivery of next-generation digital solutions, ensuring alignment with client needs across high-growth industry verticals. This leadership role involves fostering innovation and driving the adoption of advanced digital technologies to achieve superior business outcomes for global and disruptive brands. Palmore's strategic vision shapes the company's market position and its ability to support clients through their entire digital transformation journeys. The Chief Executive Officer ensures TELUS Digital remains at the forefront of CX enhancement and digital solution design. Kenny Palmore's focus is on expanding market reach and deepening client partnerships through robust digital strategy and implementation.
Christian Legat - Chief Executive Officer (Competence Call Center)
Christian Legat, the Chief Executive Officer (Competence Call Center) at TELUS Digital, leads the specialized operations and strategic direction for the company's call center solutions. Legat focuses on optimizing customer experience through advanced contact center technologies and managed solutions, including content moderation and trust and safety services. This role involves driving operational excellence and innovation within the omnichannel CX domain, ensuring clients receive best-in-class support. The Chief Executive Officer (Competence Call Center) is instrumental in enhancing client satisfaction and loyalty through efficient and effective service delivery. Christian Legat's leadership ensures TELUS Digital's competence in providing robust managed solutions that support global brands.
Manny Jao - Chief Financial Officer
Manny Jao, the Chief Financial Officer at TELUS Digital, oversees all financial operations and strategic financial planning for the organization. Jao manages financial reporting, budgeting, forecasting, and investment strategies to support the company's growth and profitability objectives. This leadership position involves ensuring fiscal responsibility and optimizing financial performance across all digital transformation services and client engagements. The Chief Financial Officer plays a crucial role in guiding financial decisions that enable TELUS Digital to embrace next-generation digital technologies and deliver enhanced business outcomes. Manny Jao's expertise is critical for maintaining financial health and driving sustainable expansion in the competitive tech consulting landscape.
Manuel Lemus - Regional Chief Financial Officer, Telus Digital (Americas)
Manuel Lemus, the Regional Chief Financial Officer, Telus Digital (Americas) at TELUS Digital, manages financial operations and strategic planning for the Americas region. Lemus ensures robust financial oversight for digital transformation projects and CX solutions delivered across North and South America. This position involves optimizing financial performance, managing regional budgets, and supporting growth initiatives within the Americas market. The Regional Chief Financial Officer, Telus Digital (Americas) plays a key role in aligning financial strategies with regional business objectives, driving profitability and efficiency. Manuel Lemus's financial acumen is critical for sustaining TELUS Digital's expansion and success throughout the Americas.
Ronnel Orial - Chief of Staff
Ronnel Orial, the Chief of Staff at TELUS Digital, provides critical operational support and strategic counsel to the executive leadership team. Orial facilitates the execution of key initiatives, ensuring seamless coordination across departments and driving efficiency in digital transformation projects. This role involves managing cross-functional projects, optimizing internal processes, and enhancing communication channels to support the company's mission of delivering superior customer experiences. The Chief of Staff plays a vital part in translating strategic objectives into actionable plans, supporting the Chief Executive Officer in driving business outcomes. Ronnel Orial's contributions are essential for maintaining operational agility and fostering a culture of continuous improvement within TELUS Digital's dynamic environment.
William Mayo - Chief Revenue Officer
William Mayo, the Chief Revenue Officer at TELUS Digital, directs all revenue-generating activities and sales strategies for the company. Mayo is responsible for driving top-line growth, expanding market share, and cultivating strong client relationships across diverse industry verticals. This executive role involves leading the sales, business development, and account management teams to deliver exceptional value and achieve ambitious revenue targets. The Chief Revenue Officer ensures that TELUS Digital's digital strategy and CX solutions effectively meet market demands and client expectations. William Mayo's leadership is pivotal in translating the company's innovative capabilities into tangible financial success and sustained client partnerships.
Michel Belec - Chief Legal Officer
Michel Belec, the Chief Legal Officer at TELUS Digital, provides comprehensive legal counsel and oversees all legal affairs for the company. Belec ensures compliance with relevant regulations, manages risk, and advises on legal aspects of digital transformation projects and client contracts. This critical role involves safeguarding the company's interests and supporting its strategic objectives through expert legal guidance. The Chief Legal Officer plays a vital part in navigating the complex legal landscape associated with technology services and global operations. Michel Belec's expertise is essential for maintaining legal integrity and fostering trust with clients and partners worldwide.
Kris Puentenegra - Team Captain
Kris Puentenegra, the Team Captain at TELUS Digital, leads and mentors a dedicated team, fostering a collaborative and high-performance work environment. Puentenegra ensures project objectives are met efficiently, driving the successful execution of digital solutions and CX initiatives. This role involves guiding team members, facilitating communication, and upholding TELUS Digital's standards for innovation and client satisfaction. The Team Captain plays a crucial part in operational delivery, supporting the company's mission to enhance customer experiences for global brands. Kris Puentenegra's leadership contributes directly to the team's ability to deliver exceptional business outcomes.
Ruby Bustinera - Team Captain
Ruby Bustinera, the Team Captain at TELUS Digital, directs team efforts towards achieving project milestones and delivering cutting-edge digital solutions. Bustinera focuses on empowering team members and ensuring the seamless integration of digital strategy, innovation, and IT lifecycle solutions for clients. This leadership position is key to maintaining high standards of quality and client service in the fast-paced digital transformation landscape. The Team Captain ensures effective collaboration and problem-solving within the team, contributing to TELUS Digital's reputation for excellence. Ruby Bustinera's guidance is vital for the successful implementation of omnichannel CX solutions and managed services.
Justin Martin - Team Captain
Justin Martin, the Team Captain at TELUS Digital, spearheads team initiatives to drive the successful delivery of next-generation digital solutions. Martin focuses on optimizing team performance and ensuring the effective application of data annotation and intelligent automation capabilities for clients. This role involves fostering a culture of continuous improvement and technical excellence within the team, supporting TELUS Digital's commitment to client success. The Team Captain is essential for translating complex digital strategies into tangible results, enhancing customer experiences across various industries. Justin Martin's leadership ensures the team consistently meets and exceeds client expectations in digital transformation projects.
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Frequently Asked Questions Regarding TELUS Digital Top Executives and Leadership Team
