TELUS Digital Executive and Leadership Team

Jibril Umar, the Chief Executive Officer at TELUS Digital, directs the overarching strategic vision and operational framework for the company's digital transformation initiatives. This leadership role involves guiding the organization's expansion into new markets and ensuring the successful execution of complex digital solutions for a diverse client base across high-growth industry verticals. Umar's focus centers on fostering innovation and driving the adoption of cutting-edge technologies to deliver tangible business outcomes for clients. The Chief Executive Officer ensures alignment across all departments, from digital strategy and design to IT lifecycle solutions and omnichannel CX offerings. This executive's mandate includes cultivating a culture of excellence and accountability, positioning TELUS Digital as a leader in the competitive tech consulting landscape. Jibril Umar's strategic direction underpins the company's commitment to enhancing customer experience through advanced digital capabilities.

Jason Macdonnell, the Acting Chief Executive Officer & Chief Operating Officer, Telus Digital & President, Telus Digital Customer Experience at TELUS Digital, spearheads the operational execution and customer experience strategies. This multifaceted role involves overseeing the day-to-day operations of TELUS Digital, ensuring seamless delivery of digital transformation projects and integrated solutions. Macdonnell's responsibilities encompass driving efficiency across the IT lifecycle, managing data annotation and intelligent automation services, and enhancing omnichannel CX solutions, including content moderation and trust and safety services. The Chief Operating Officer ensures that client engagements align with TELUS Digital's mission to deliver superior business outcomes through next-generation digital technologies. Jason Macdonnell's leadership in customer experience is critical for maintaining client satisfaction and fostering long-term partnerships across industries such as tech, communications, eCommerce, healthcare, and travel. This executive drives operational excellence and strategic growth.

Christian Legat, the Chief Executive Officer (Competence Call Center) at TELUS Digital, leads the specialized operations within the company's call center capabilities. This executive focuses on optimizing customer interaction strategies and ensuring the delivery of high-quality managed solutions, including content moderation and trust and safety services. Legat's leadership drives the efficiency and effectiveness of call center operations, directly impacting the customer experience (CX) for TELUS Digital's clients. The Chief Executive Officer (Competence Call Center) oversees the teams responsible for handling complex customer inquiries and maintaining service level agreements, ensuring seamless omnichannel CX. Christian Legat's expertise is crucial for enhancing client satisfaction and supporting the digital transformation journeys of brands that rely on robust customer support infrastructure. This executive elevates customer engagement through specialized call center management.

Manny Jao, the Chief Financial Officer at TELUS Digital, directs the company's financial strategy, planning, and reporting. This executive is responsible for managing financial operations, optimizing capital allocation, and ensuring the fiscal health and sustainability of the organization. Jao's role involves overseeing budgeting, forecasting, and financial analysis to support strategic decision-making and drive profitable growth across all service lines, including digital strategy, IT lifecycle solutions, and CX management. The Chief Financial Officer works closely with other leaders to secure funding, manage investments, and ensure compliance with financial regulations. Manny Jao's financial acumen is essential for guiding TELUS Digital's expansion, supporting its partnerships with disruptive brands, and delivering strong business outcomes through prudent financial management. This executive ensures financial integrity and strategic resource deployment.

Manuel Lemus, the Regional Chief Financial Officer, Telus Digital (Americas) at TELUS Digital, manages financial operations and strategic planning for the Americas region. This role involves overseeing financial performance, budgeting, and resource allocation to support the company's growth and digital transformation initiatives across North and South America. Lemus ensures that regional financial activities align with global corporate objectives and compliance standards. The Regional Chief Financial Officer provides critical financial insights to regional leadership, enabling informed decision-making and driving profitability within the Americas market. Manuel Lemus's financial oversight is instrumental in supporting TELUS Digital's client engagements and expanding its service offerings in key high-growth industry verticals throughout the Americas. This executive ensures regional financial health and strategic alignment.

Ronnel Orial, the Chief of Staff at TELUS Digital, provides critical strategic support and operational coordination across the executive leadership team. This role involves facilitating key initiatives, managing cross-functional projects, and ensuring effective communication between departments to drive the company's digital transformation agenda. Orial's responsibilities include streamlining internal processes, supporting the implementation of new digital strategies, and enhancing the overall efficiency of TELUS Digital's operations. The Chief of Staff acts as a key liaison, bridging strategic planning with execution to ensure that the company's mission of delivering next-generation digital solutions is met with precision. Ronnel Orial's contributions are vital for maintaining organizational alignment and accelerating the delivery of enhanced customer experiences for global brands. This executive ensures strategic initiatives are effectively translated into actionable plans.

William Mayo, the Chief Revenue Officer at TELUS Digital, drives the company's revenue generation strategies and sales operations. This executive is responsible for expanding market share and achieving financial targets by cultivating strong client relationships and identifying new business opportunities within high-growth industry verticals. Mayo's leadership focuses on optimizing the sales funnel, enhancing go-to-market strategies for digital transformation and CX solutions, and ensuring revenue streams align with the company's overall growth objectives. The Chief Revenue Officer collaborates closely with other C-suite leaders to integrate sales efforts with product development and service delivery, ensuring a cohesive approach to client engagement. William Mayo's expertise is crucial for driving sustainable revenue growth and solidifying TELUS Digital's position as a preferred partner for disruptive brands seeking next-generation digital capabilities. This executive maximizes commercial potential.

Michael Ringman, the Chief Information Officer at TELUS Digital, oversees the company's technology infrastructure, information security, and digital systems. This critical role ensures that TELUS Digital leverages advanced IT solutions to support its internal operations and client-facing digital transformation journeys. Ringman's responsibilities include architecting scalable and secure technology platforms, managing data governance, and implementing innovative IT strategies that enhance operational efficiency and data annotation capabilities. The Chief Information Officer plays a pivotal part in safeguarding sensitive client data and ensuring the reliability of the digital solutions delivered. Michael Ringman's technical leadership is fundamental to TELUS Digital's ability to embrace next-generation digital technologies and provide robust, secure, and high-performing services to brands across various sectors. This executive drives technological advancement and security.

Andrea Clayton, the Chief People Officer at TELUS Digital, leads the human resources strategy and talent management initiatives. This executive is responsible for cultivating a high-performance culture, attracting and retaining top talent, and developing programs that support employee growth and engagement across the organization. Clayton's focus includes shaping the employee experience, implementing effective HR policies, and ensuring that the workforce is equipped with the skills needed to drive digital transformation and deliver exceptional customer experiences. The Chief People Officer plays a vital role in aligning people strategies with TELUS Digital's business objectives, fostering an environment that encourages innovation and collaboration. Andrea Clayton's leadership is essential for building a strong, agile, and motivated team capable of supporting the company's mission and its clients' evolving digital needs. This executive champions talent development and organizational culture.

Ruby Bustinera, the Team Captain at TELUS Digital, provides direct leadership and operational guidance to a specific team within the organization. This role involves overseeing daily tasks, ensuring project milestones are met, and fostering a collaborative team environment to support the delivery of digital solutions. Bustinera's responsibilities include mentoring team members, facilitating communication, and ensuring adherence to quality standards in areas such as digital strategy, IT lifecycle solutions, or CX management. The Team Captain acts as a crucial link between management and the frontline teams, translating strategic objectives into actionable tasks. Ruby Bustinera's hands-on leadership is vital for maintaining team productivity and contributing to the overall success of TELUS Digital's client engagements and digital transformation projects. This leader drives team performance and operational execution.